Lanset America Corporation

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I hope in the future that the enterprise will be more responsive to abuse complaints

Hello, Regarding complaint number *** *** *** ***.His name, phone number or email address wasn’t found in our customer database.He is not and has never been a customer, please close the complaint. Thank
you, ***
***
*** ** *** **
*** *** *** **

Here is our response to his rejection. We are glad that the spam issue is resolved for youWe are unable to respond to the spam complaints. Thank you,***
***
***
*** ** *** **
*** *** *** **

I am rejecting this response because:It is true that Lanset would have no record of me, because I am not a customer of their email service.  The way I contacted them was through their abuse email address, which is public record.  As my complaint states, for weeks I was receiving fraudulent emails from someone using there servers and I repeatedly forwarded the fraudulent emails to their abuse contact.  I had no response from their abuse team and the emails kept coming, so I  assumed that Lanset was complicit with the fraudulent scheme.  For the last few days, the emails have stopped.  Perhaps they have finally shut down this client.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I hope in the future that the enterprise will be more responsive to abuse complaints.

Review: For weeks I have been forwarding fraudulent, phishing emails that are using this company's servers. They have had ample time to cancel this customer, but refuse to do so, which implies that they are complicit with the fraud.Desired Settlement: Cancel the account of the customer who is sending the fraudulent emails.

Business

Response:

Hello, Regarding complaint number [redacted].His name, phone number or email address wasn’t found in our customer database.He is not and has never been a customer, please close the complaint. Thank you, [redacted]

Consumer

Response:

I am rejecting this response because:It is true that Lanset would have no record of me, because I am not a customer of their email service. The way I contacted them was through their abuse email address, which is public record. As my complaint states, for weeks I was receiving fraudulent emails from someone using there servers and I repeatedly forwarded the fraudulent emails to their abuse contact. I had no response from their abuse team and the emails kept coming, so I assumed that Lanset was complicit with the fraudulent scheme. For the last few days, the emails have stopped. Perhaps they have finally shut down this client.

Business

Response:

Here is our response to his rejection. We are glad that the spam issue is resolved for you. We are unable to respond to the spam complaints. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I hope in the future that the enterprise will be more responsive to abuse complaints.