Landmark of Taylorville

I am responding to your December 16, complaint received from ID [redacted] .? The customer's complaint states she was aware the dash was cracked at the time of purchase, which was months ago.? A cracked dash is not a safety issue.? The crack cannot be repaired, and there was no written promise by Landmark to repair the cracked dash.? A cracked dash is not a safety issue, which the customer claimed in the complaint.A new dash can be installed at the customer's expense

Response to [redacted] 's complaint:The customer purchased a Dodge Caliber from Landmark of Taylorville on 1/16/ To ready the vehicle for retail sale it was serviced by a Landmark Service Technician for a total parts and service expense of $ The vehicle passed a safety inspection and was sold "as is" with 113, odometer miles at the time of purchase The vehicle has been in for service a number of times this year for various problems The customer was not charged for any of these repairs Each time the customer was without the vehicle, a nearly new loaner vehicle was provided by Landmark at no charge to the customer Most recently the transmission was repaired, and Landmark paid $for the portion of that bill not covered by the extended service contract Landmark of Taylorville was prompt and professional in every manner of dealing with the customer