Landmark Home Improvements, LLC

Mr [redacted] failed to provide a forwarding address to management before he moved outThis is after verbal, and written request that he provide this informationIn accordance with CCC 1950, Mr [redacted] 's refund and statement of move out charges was mailed to his last known address on October 22, That address being the apartment that he had recently vacatedSometime after his refund had been mailed, he called the rental office to provide his forwarding addressHowever the items in question had already been sent and we had no way to recall, or know their whereaboutsPast experience has shown that in these cases, it may take some time for the documents to be forwarded, or returned to usTherefore out policy is to wait days from issue before stopping payment and re-issuing the checkWe have since stopped payment on the original check (it never cleared the bank) and issued a replacement sent to the address provided by Mr [redacted] All of this could have been avoided if Mr [redacted] had provided the requested information

Mr. [redacted] failed to provide a forwarding address to management before he moved out. This is after verbal, and written request that he provide this information. In accordance with CCC 1950, Mr [redacted]'s refund and...

statement of move out charges was mailed to his last known address on October 22, 2014. That address being the apartment that he had recently vacated. Sometime after his refund had been mailed, he called the rental office to provide his forwarding address. However the items in question had already been sent and we had no way to recall, or know their whereabouts. Past experience has shown that in these cases, it may take some time for the documents to be forwarded, or returned to us. Therefore out policy is to wait 30 days from issue before stopping payment and re-issuing the check. We have since stopped payment on the original check (it never cleared the bank) and issued a replacement sent to the address provided by Mr. [redacted]. All of this could have been avoided if Mr. [redacted] had provided the requested information.