Landmark Furniture

Hi [redacted] ,We are very sorry to hear you have had a negative experience with our companyWe as a business have high customer service standards and do our best to meet and/or exceed those standards with every one of our customersThe problem you are having seems to be with the $charge for the [redacted] It is policy at Landmark Furniture for every customer who finances their purchase through [redacted] to also purchase insurance because it is a rent-to-own purchaseWe do our best to ensure that our employees let every customer know they are required to purchase [redacted] when they finance their purchase through [redacted] We are sorry for the miscommunication and that you were put under the impression that this was a policy of the financing company We would like to refund you the $to cover the [redacted] charge plus any fees and/or taxesYou're also welcome to keep the [redacted] planIf this is something you would like to do please give us a call at [redacted] and we can set up your refundThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
YOU GUYS ONLY RESPONDED ONCE I POSTED THIS SITUATION ON SOCIALMEDIA AND EMAILED THE HEADQUARTERS. 
 GREG, BRAD and Landmark waited until the manufactor warranty  expired before they responded  also the repairs were not compete the rep that was sent out stated that it would revoccur and if it did contact Landmark so we both agreed to wait and the repairs were not complete but did as he mentioned reoccurred  when asked to contact the manufavtor direct they he would not release the contact information  I am single disabled and this is no way as I explained to him with photos attached ware and tear  the pillows have no cause to be flatting unless it was poorly produced  yes I have a warranty but it's not fair to them to file this claim which would be fraudulent  therefore I necessary I will proceed with other actions  why would I want to purchase another sofa at 50off oh yes remember you originally offered your cost I guess now your changing the game since you have been called out  SINCERELYA NON SATISFIED CUSTOMER

Mr. [redacted],We are sorry for this inconvenience. Your mattress was replaced on 5/7/15. Please let us know if there is anything else we can do to help.Thank you

Hello we regret that you feel the way you do about this. It is true that we owe this customer a nightstand. Upon original delivery he refused the nightstand that we did indeed have in stock due to minor imperfection. I have offered to bring a floor model nightstand in brand new condition for this...

customer to use for the three week period it takes for a new nightstand to arrive. The nighstand comes from a supplier in California and must be shipped with a truckload of other goods , so the three weeks starts at point of shipping not the day we had the issue. I have offered a full store credit for this item and also as mentioned to replace with a loaner pc until the new arrives. These options seemed to get the customer very upset at which time he threatened me personally as well as told me he would post lies on every review site he could find. I then hung up on him. We have been in business for twenty years and try very hard to please everyone this customer is unreasonable.

We have offered the refund and been declined several times. Ed your nightstand is now in stock and we can deliver at your convenience. You have never accepted or acknowledged my offers. You continue to harass me online yet I'm still willing to deliver , or refund you.  Please contact me.

Revdex.com of Metro Washington DC <[email protected]>
Jun 17
to me 
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Tue, Jun 17, 2014 at 4:16 PM
Subject: Re: You have a new message from the Revdex.com of Metro...

Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
Hello
I have not heard from them. Does this mean you can't help me???
Sent from my [redacted]
On Jun 15, 2014, at 6:39 AM, [email protected] wrote:

Hi Mr. [redacted],After viewing the pictures you sent us of your merchandise we saw there is no defect with the products you received. If you would like, you can bring the merchandise by our warehouse to exchange it for something else. Or, we could pick up and deliver your exchange for an $89.99 delivery...

fee. Just so you know, if you wanted to exchange your current merchandise for the same products it will have the same gap that you mentioned because that is the way the product is designed.Thank you,Greg [redacted]

Sent: Monday, December 05, 2016 5:40 PM [redacted]> Subject: Response for Complaint ID #[redacted]   Hello,   First of all I'm sorry for the late response. I have researched this situation and found that we serviced Ms [redacted]s sofa at no cost  on several...

occasions. Ms [redacted] extended warranty only covers accidents and her original manufactures warranty is now expired. We also sent photos to the manufacturer and they determined her sofa was free of defects. Ms [redacted]s damage is from misuse and neglect and normal wear and tear. We regret she is having issues but feel we have serviced her appropriately.We have offered her fifty percent off a new set to help resolve this matter.    Sincerely   Brad [redacted] Mattresses For Less 832-673-1918 http://mattressesforless.net

Hi [redacted],We are very sorry to hear you have had a negative experience with our company. We as a business have high customer service standards and do our best to meet and/or exceed those standards with every one of our customers. The problem you are having seems to be with the $99.99 charge for the...

[redacted]. It is policy at Landmark Furniture for every customer who finances their purchase through [redacted] to also purchase insurance because it is a rent-to-own purchase. We do our best to ensure that our employees let every customer know they are required to purchase [redacted] when they finance their purchase through [redacted].  We are sorry for the miscommunication and that you were put under the impression that this was a policy of the financing company.  We would like to refund you the $125 to cover the [redacted] charge plus any fees and/or taxes. You're also welcome to keep the [redacted] plan. If this is something you would like to do please give us a call at [redacted] and we can set up your refund. Thank you

Hey Mr. [redacted],A representative from our company talked with you over the phone and have schedule your exchange for tomorrow. We are sorry for any inconvenience you had with your purchase. Please let us know that this matter has been resolved or if there is anything else you need. ThanksGreg [redacted]

We regret that we can not work this out. I also disagree with your statements. We have been in business since 1997, and our reputation and word of mouth advertisements have kept us is business. The fifty percent offer is our cost. We do not build the furniture or warranty the product at a store level. The warranty is a manufacturers promise they did not build the furniture in a defective manner. We submitted your claim to them before your warranty expired and they rejected it siteing abuse neglect and normal wear and tear. I'm sorry your upset I wish we could have solved this. We are still willing to offer the discount when you are ready.