Landis Corvettes & More

Review: Check engine lights has stayed on from the first day we purchased it. They have been told at least 4 times about this issue. Purchase car in March of 2013. They were told right from the start about the check engine light. Also informed them of the heater control head not working properly and the rear wiper did not work. They did fix the wiper, but my husband was told he knew nothing about the header control head that is was working correctly. (Husband owns a 1999 [redacted] that has the same issues with the heater control head. September 2013 came and they inspected it, passed it. While they had it for inspection (3days), they replaced the radiator and wipers... Didn't ask to have that done.. So I get my car and used it, on the 2nd day I had it. Check engine light went on and has stayed on. In January of 2014, my husband replaced the brake pads and noticed the upper "A" arm bushings are rotted away.... should not have passed inspection... Now the front wipers either stop in the middle of the windshield or they won't shut off.. Turned the car into them in August of 2014 because of the problems. 1st time over for check engine light, they put on the wrong gas cap. Filed a complaint with the State Police regarding the inspection.Desired Settlement: I want the monies back that I paid on this car and want to be relieved of the balance that is still owed...

Business

Response:

September 29, 2014Dear Sir/Madam:I have received the complaint from [redacted] against Landis Corvettes and have reviewed it with all parties involved. **. [redacted] purchased a 1998 [redacted] VIN# [redacted] on 3/2/13 from Landis Corvettes and more. On 4/4/13 the above mentioned vehicle was brought to our garage for a check engine light and rear wiper issue. At that time [redacted]’s husband did speak to our garage manager Rick about his concerns with the heat in the vehicle. It turned out that **. [redacted] was not setting the heating controls correctly and Rick was able to show him how to properly use the heat settings. At the time of service the garage was able to fix what they believed was the issues with the vehicle for at the time of returning the car back to **. [redacted] the check engine light was off and rear wiper in working order. Please review the attached invoice numbered #1, which shows the work that was done at this time. There was no charge for the services; the balance that is listed was to turn into her warranty. Unfortunately, a week or so later on 4/11/13 Ms. [redacted] did need to stop by again with the vehicle for the check engine light came back on and for some reason the wiper had stopped working. The garage manager Rick checked the gas cap of the vehicle and found it was no good. We have a parts store 2 blocks up from us and were able to immediately get a new gas cap to fix the issue. The rear wiper stopped working because there was a blown fuse which we then replaced. This was an in and out service she was not left without a vehicle at this time of service. Please see the attached invoice numbered #2, there is no cost because of it being a quick service and the fact **. [redacted] was in recently Landis Corvettes covered the cost and did not submit to [redacted]’s warranty. We did not hear anything further from **. [redacted] until she contacted the garage manager Rick about wanting to get the car inspected by her personal mechanic. We tell all our customers that with going to an outside mechanic you run the risk of getting charged outside of your warranty. When we service our own cars and run repairs through the customers warranty we do not charge the customer sales tax nor the difference of what warranty may not cover in full. Landis Corvettes expect payment from the warranty company as payment in full which other garages do not. With that being said **. [redacted] scheduled her appointment and brought the car in for service on 9/17/13. A state inspection was completed on the car and they found that the radiator needed to be replaced as well as sway bar bushings. Please see attached invoice numbered #3, the balance was not charged to customer it was charged through her warranty. As a courtesy we even covered the cost of her inspection since she did not have brand new inspection stickers at the time of purchase. The car was returned to **. [redacted] and we have not heard nor serviced her car since. In her complaint she mentions not being offered a car rental. Our policy is not to give car rentals due to an unforeseen incident with a past customer. There is a sign that states this in the customer service entrance of the garage for all customers to see. The last contact that Landis Corvettes have had with **. [redacted] is the day after she cleaned her car out took the plate off the vehicle and let it sit overnight on our lot. I Kira R[redacted] the finance manager called her on 8/22/14 and asked her what her intensions were with the vehicle. She stated that her husband was very ill and she could not afford the vehicle while paying for his medicine. I offered to refinance her so that her payments would we be lower and she refused. I explained to her that if she were not to regain the vehicle within the 15 day time period the vehicle would be sold and restocked and if there was a deficiency balance on the account she would owe that. She asked what would happen if she did not pay that balance, I advised her per her contract we would take the necessary procedures to have the courts enforce payment. She hung up on me and have not spoken to her since nor heard from her since this complaint. I hope that my documents help to shed some light on the situation and please feel free to contact my office with any further questions you may have.Sincerely, Finance Manager Kira R

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: we never received any invoices only received them now. I believe that the statement she sent is not true and honest. Why is the credit manager submitting this information when I feel it should come from the service department manager.... Yes the did replace the gas cap but with the wrong one. I remember her telling us that if we had issues, we need to speak to the service department because financing is totally separate from service . When it comes to the issue with the radiator, we knew and we where going to replace it. If they replaced the bushings, they never got our permission and never showed us the old ones...As far as the heater control head, it is the same as [redacted]'s 1999 [redacted] which he has owned since 2001. So, I feel that he knows what he is talking about because the 1998 [redacted] is doing the same thing his does. As far as informing them every time the check engine light goes on. it was getting very old very fast... They where told many times. Why should I have to call 2 days after inspection to tell them, the light in on again.... That crap was getting very old and running it back and forth... Also, didn't know if they where keeping it and for how long. Never provided a rental....

Regards,

Business

Response:

October 20, 2014Dear Sir or Madam,I have received [redacted]’s response in regards to her complaint and have reviewed it with the garage manager Rick as well. [redacted] continues to bring up the issue of not being provided a rental car while her car was being serviced. This will be the last time I acknowledge this portion of her complaint for I have already done so three times. Landis Corvettes and More just like any other garage unless otherwise in a service contract does NOT offer rentals while a car is in for service or under any other circumstances. The only way a customer would get a rental while the car was being serviced is if their personal insurance covered it or their service plan covered it, even still Landis Corvettes and More would not be involved in the matter. Again we have a sign in the customer area that clearly states NO RENTALS; therefore I would like to stop responding to this portion of her complaint. [redacted] says that there is a law that states we as a garage must show the customer the parts that we removed from the customer’s car before replacing them, there is no such law and I would like to see what law she is referencing. [redacted] states she had a GM certified mechanic look at the vehicle and diagnosed the issue, if this is the case why did she not have that mechanic fix the issue with the heater control head, being that this isn’t a covered item under her service contract so she can take it anywhere to be fixed? She states that this same GM certified mechanic stated the vehicle must be driven 150 to 200 miles for monitors would Set after repair, our garage Manager Rick is a certified GM mechanic for 35 years and if a vehicle is driven under the correct “drive cycle” perimeters a vehicles monitors can be set within 10 miles. I feel at this point with [redacted]’s complaint it is a back and forth with me giving her the same answer for the disputes she continues to repeat in each complaint. Landis Corvette’s and more went months of hearing no issues from her about her vehicle, we have no interest in giving her any money back for her vehicle. She turned her vehicle in stating that her husband has health problem and can no longer afford the vehicle. She was offered a refinance to lower the payments and a temporary payment plan to help her get back on her feet and she refused. Shortly after she returned her vehicle she received a letter stating that she would be held responsible for her deficiency balance and now this comes about. [redacted]’s vehicle will be closed out as of October 30, 2014, and she at that time till be notified of her deficiency balance. If any further questions or disputes arise other than the ones I have answered three times please feel free to contract me.Sincerely, Finance Manager Kira R

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

So let me get this right... there is no law protecting a consumer on having work done on a vehicle without seeing the parts being replaced.... Ok, I will let the issue go with the rental.... but as far as the other issues, no.... I didn't say my car was taken to the GM certified mechanic, my husband's was.... Furthermore, I should not have to tell them time and time again about the check engine light.....they knew about the check engine light several times... That's funny, I spoke to a PSP trooper who handles inspections both for cars and school buses, he states the norm for resetting the computer is 100 to 150 miles. As for Rick saying 10 to 15 miles is wrong.... I picked up my vehicle after the inspection, drove it home and the next morning went to work.... by then it should have had the 10 to 15 miles on it for the light to go out.... Well first thing,,, picked it up, no check engine light on.... go to work the next day in AM and guess what... the check engine light came on and stayed on...(Rick was called as soon as it came on)... By this time I was tired of calling and repeating myself about the light.... so I drove it all winter with the light on....WAS TIRED OF THE BULL AND RUN AROUND I GOT... ALWAYS SAYING BRING IT OVER.....I SHOULD NOT HAVE TO BRING SOMETHING BACK TIME AND TIME AGAIN IF THEY FIXED THE PROBLEM CORRECTLY. TAKING TIME OUT OF MY SCHEDULE AND WASTING FUEL... AND AS FAR AS BEING OFFERED A MODIFIED PAYMENT PLAN,.....NOTHING WAS SAID. IF ANYTHING WAS SAID, I WOULD LIKE TO KNOW WHEN...

Regards,

Review: I purchased a car and within the next two days the check engine light went one. I took it to get fixed because I had a warranty and I didn't have to pay for costs of repair. When I retrieved the car, again in the next 2 days the check engine light went on. I took the car to get fixed again and this time it took over 2 weeks for it to get fixed because they couldn't figure out the problem. Later, they said it was computer problems. During this time I was paying bi-weekly and had made two payments. I purchased the car on July 9th and it was in my possession for about 2 weeks or so. I asked for a refund and they told me taxes and tags would be taken out plus the cost of repairs which I should not have to pay for since the car was under warranty. My aunt is helping me with the situation and for a little while there was a lot of trouble getting people on the phone.Desired Settlement: I would like to get back all of my money minus the cost of taxes and tags.

Business

Response:

September 2, 2014To whom this may concern:I have received and reviewed the above consumer’s dispute. [redacted] on July 11, 2014 purchased a 2006 [redacted] from Landis Corvettes and More with a $3,000.00 deposit. Unfortunately, [redacted]’s vehicle had an electrical issue that was undetected as the car sat on the lot to be sold, as well as when [redacted] test drove the vehicle. After [redacted] had the vehicle several days he did make a service appointment due to the check engine light being on. The vehicle was in our shop on 7/22/14 (please see attached invoice) and the garage fixed what they thought was the issue and the check engine light was off at the time of returning the car to [redacted]. The invoice does have a balance, which as [redacted] stated was covered by warranty and was not charged to him. The vehicles check engine light did come on again and at this point was taken to the [redacted] dealership on 8/5/14, which has a [redacted] technician to look over the vehicle. They did find it was and electrical issue and the vehicle was fixed as of 8/15/14 (please see 2nd attached invoice). During the time that the vehicle was out of service [redacted] did make two car payments totaling $272.00 (please see 3rd attachment payment history). [redacted] was notified that the vehicle was finished and could pick the vehicle up, no cost to him. [redacted] refused to pick up the vehicle, he stated to the salesman Keith that his Aunt [redacted] thought it was not a good idea to take the car back since it had an electrical issue. [redacted] started talking on behalf of [redacted] with his salesman Keith and then was given the option to get into a different vehicle. [redacted] called the salesman to set up a time to come in to look and test drive other vehicles. Later that same day [redacted]’s Aunt [redacted] called in stating that [redacted] would not be getting another vehicle from us, for she was giving him her vehicle and that she wanted all his money back. Keith the salesman reviewed the issues with the owner of our dealership and came to the conclusion that we would offer only half of the $3,000.00 deposit back which would be a refund of $1,500.00. [redacted] signed a binding contract stating that he would complete the full purchase price of the vehicle to term, he made no notation of any issues before purchasing the vehicle, and we honored his warranty and fixed his vehicle for absolutely no charge to [redacted]. He was also given an extended courtesy on the option of getting a new vehicle and he still refused along with the $1,500.00 refund. If any further information is needed or any further questions need to be answered, please feel free to contact me at your earliest convince.Sincerely, Finance ManagerKira R

Review: I was pressured into buying a car I could barely afford and about 2 weeks later I wasn't happy with the car. I asked them if I could return the car and get a partial refund and they said no that I signed a contract. They said the only options I have are to continue paying for the car or return it but if I returned it I would not get any money back and they would report it to the credit bureau as a repoed car. But I have read through the contract several times and it says nothing about returns/refunds. Also, they never answered the phone during business hours and when I asked to speak to a manager about the situation they said no and that they would pass a message along to them. They are extremely rude.Desired Settlement: I would either like a refund and no reporting to the credit bureau or no refund but still no reporting to the credit bureau as the car was returned and not reposessed.

Business

Response:

11/4/2013

To Whom It May Concern,

Landis Corvettes and More is a buy here pay here auto dealership that assists customers that have past or present credit issues and aren’t able to obtain conventional auto financing.

We try to work closely with all our customers to ensure they select a vehicle that will not only meet their transportation needs but also work within their current financial situation.

Our ultimate goal is to provide our customers with a safe and reliable vehicle to enable them to get to work, provide transportation for their family and enhance their quality of life.

[redacted]. [redacted] was at our dealership twice, once on a weekday to inquire about vehicles, finance options and how our program works. The second time was a Saturday when she stated she was ready to move forward with a purchase.

As part of our financial approval process customers are required to provide us with documents mailed to their home as proof of residency. As well as paystubs, proof of auto insurance, driver's liccnsc, personal references and credit application. The point of this being that the process does take substantial time for a customer to complete. Everything must be completed in full; we cannot “rush” the process. The time it takes just to print all the necessary documents from a salesperson’s stand point is at least an hour in of itself. I’m not sure how you can “pressure” someone into a purchase of a time period of multiple days.

Our dealership carries a variety of vehicles ranging in price from $4995.00 to $12995.00. [redacted]. [redacted] chose a vehicle priced at $9975.00. If [redacted]. [redacted] felt that she could not meet the financial commitment on this vehicle we could have certainly shown her other options. Based on the information [redacted].[redacted] provided on her application, her income and existing financial commitments seemed to indicate that she would be able to afford the vehicle she chose.

After only making one payment [redacted]. [redacted] requested to have her auto loan refinanced. Unfortunately, we are not able to do a refinance in such a short period of time. Nor are we able to refund down money after we have signed contracts and turned in the required state paperwork.

After several attempts in which [redacted]. [redacted] continued to try to renegotiate her contract without success, [redacted]. [redacted] emailed us to come and pick up her car on 10/28/2013.

As far as reporting to the credit bureau, we do not pick and choose who we report and who we don’t. Everyone is reported equally, good or bad.

The fact that [redacted]. [redacted] voluntarily surrendered the vehicle does not negate the fact that it is still considered as repossession.

Should you have any other questions or concerns please feel free to contact me.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My car is currently being repaired for a snapped timing belt and bent valves, both which are covered under my warranty, the garage where my car is currenlty would like to replace extra things on my car that is not covered under the warranty because they are recommended, the bill after what the warranty company pays would be a little of $1300.00. I contacted the dealer where I purchased my vehicle by email starting last week about the issue at hand. On Friday June 21st the garage was contacted by Landis Corvettes and More service manager giving the ok to repair the items the garage thought was necessary to repair (including things that the warranty company would not pay for because there was nothing wrong with them, these are just recommended parts because of the type of job they are doing) the service manager also stated to the repair shop, that Landis corvettes would pay up to $1000.00 for the repairs, after what the warranty company paid what they were going to pay, so there would be a small balance left that would be my responsiblity. After playing phone tag and email tag with landis corvettes I came into work on Monday and had an email from Landis, asking to fill out refinancing paperwork on my vehicle, because that was the only way that the owner would approve the refinance for the repair issue. I filled out the paperwork as they requested, was told not to fill out the payment history that they would do that for me. Monday evening I recevied another email from Landis stating that unfortunatelty I was not approved for the refinance and the bill would be my reponsibility. I emailed landis back and forth questioning why the garage was told one thing, and now I am being told another thing, so I was told to contact

[redacted] at Landis corvettes to explain this too me, she stated that regardless the car needed to be fixed, they would pay for the repairs go pick my car up from the garage when it was completed, take my car back to Landis Corvettes and hold it there until I paid them back. I explained that I did not have that kind of money that is why I contacted them right after my car went to the repair shop. I was then told that Landis works directly with the warranty company and if I would have taken my car to their repair shop it wouldn't have cost as much since they work directly with the warranty company and they also stated that if my car would have been repaired at their shop, I could have refinanced my vehicle to pay for the repairs that weren't covered by the warranty.

so with that being said, I am now only having the necessary repairs that are covered by the warranty company replaced at the garage where my car is currently. this has brought my balance down quite a bit, but now if the same thing fails again it will not be covered, because I did not have the recommended things replaced on my car that the garage wanted to put on my car, and the service manager lied to the garage stating they would cover up to $1000.00 and now they won'tDesired Settlement: I would like Landis to apoligize for stating that their service manager should not have told the garage that they would pay for the repairs, then after filling out paperwork for a refinance get denied because I did not get my repairs done at their shop.

I would like to know that in the future, if this happens again, that it will be fully covered and paid for by Landis, since they stated that my car should have been taken to them when it broke down on me. I was not aware of that at the time, I took it to the place that could get me in as soon as possible.

Business

Response:

{Please see attachment.}