Land Rover Jaguar Main Line Reviews (%countItem)
Land Rover Jaguar Main Line Rating
Address: 325 East Lancaster Avenue, Wayne, Pennsylvania, United States, 19087
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I had my car towed to this location because I had 2 flat tires I have tire protection that cover any out of pocket cost my service advisor sent me a email stating I had side wall damage of my tires and ask did I want them repaired I told him no I declined it because it was a charge and I informed him that I had tire protection and it should be no cost so I told him don’t repair anything so when I got to the dealership he had his people start the work with my knowledge and charge me $300 with the taxes and he told me it was done and it had to be paid before I can take my car so I was forced to pay for services I declined!
I purchased my *** on March 21, 2015, I've been experiencing coolant issues with my *** since then. The first day I brought my car it started smoking and overheating by the time I got home , it was leaking coolant . It was still under warranty so I took it to *** where they promised me a engine and new head gaskets. They fixed my car and a month later it started leaking coolant again (April), They fixed the car again and in December my car was back at the *** dealership on two different occasions for a coolant leak. The first time they replaced the coolant outlet, second time they said they were replacing a coolant hose. It has been non stop coolant leaks since I got the car. Fast forward to May 2017 my car started leaking coolant again. I take my vehicle to *** and they say I need to replace the coolant outlet again, I don't do any excessive driving with my car so I was confused as to why I would need to replace the outlet again after only a year in a half , needless to say they fixed the coolant outlet and a week later my vehicle was leaking coolant again, this time they said the engine motor mounts was causing the leak, they replaced the engine motor mounts and a week after getting my car it started leaking coolant again , this time they said it was leaking from the back of the engine.. they fix my car and as soon as I pick it up at the dealership my check engine light is on.. I immediately notify the service manager and he says maybe its a censor bring it in next week to be checked when we have a loaner vehicle available. I got a appointment for 7/3/17 on 7/4/17 they called me and said they think I need a new engine, my car was in their possession almost 2 months, I strongly believe they created the problem. I didn't drive the car and the check engine light wasn't on when I left my car there. I feel like they was dishonest with me and took advantage because I'm a female. The whole *** ordeal has been a disaster
28 August 2017
On March 21, 2015 *** purchased her vehicle used at another location, it was not purchased at our dealership. *** brought her vehicle in on March 24, 2015 with 49,375 miles on the vehicle complaining of a coolant leak and overheating. This is the first time that the vehicle was brought to our service department. We diagnosed the vehicle as needing a coolant outlet pipe on the front of the engine that goes to the thermostat that was leaking. We were not sure how long the vehicle was driven while it was overheating. We pressure tested the cooling system after the repairs were performed and we did not find any other leaks. The repair was covered under warranty. Her vehicle came with a 5-year or 50,000-mile base warranty. The original delivery date when purchased new was July 25, 2011 by the first owner. So, the warranty would expire July 25, 2016 or 50,000 miles whichever comes first.
On April 30, 2015, the vehicle was towed in to our facility with a client concern of the check engine light being on and it seemed that the vehicle was running rough. The vehicle had 50,983 miles on it We diagnosed the vehicle and determined that the vehicle had blown head gaskets. The vehicle was currently out of warranty due to it surpassing the 50,000-mile mark. The estimate to repair the vehicle was $4312.29. The service manager called *** of North America on the client’s behalf because her vehicle was in warranty by time but no by mileage. The service manager obtained 100% goodwill for the client to repair the vehicle. The repairs were performed and the vehicle was fine.
On August 10,2015, the client’s vehicle was towed in for the vehicle not starting and would not unlock with remote. The vehicle had 55,339 miles on it. We diagnosed the vehicle and determined that a broken wire in the roof area had shorted out the antenna on top of the vehicle and the KVM (keyless entry vehicle module) After the repairs were made the vehicle started fine and remote worked as well. Estimate to make the repairs needed were $2285.49. The service manager called *** of North America on the client’s behalf because her vehicle was in warranty by time but no by mileage. They agreed to pay for the labor to do the work and the client would have to pay for the parts. The client paid $755.23 of the $2285.49 bill.
On December 10,2015, the vehicle was towed in overheat warning light came on. The vehicle had 59,521 miles on it. Diagnosed vehicle and found water pump to be leaking. Estimate to repair vehicle was $659.12, the service manager authorized 100% goodwill for the client since her vehicle was in warranty by time but no by mileage.
On May 30,2017 with 80,838 miles on the vehicle it was towed in due to the vehicle overheating. It was diagnosed as a coolant outlet pipe at the rear of the engine. Estimate to repair was $753.92. Client paid the whole bill.
On June 7,2017 with 81,401 miles client complained of a coolant leak and overheating. We diagnosed the vehicle and found that the hydraulic motor mount failed which caused the lower radiator hose to start to come off of the radiator and leak. We were not sure how far the car was driven before it was brought into our service center. We replaced the motor mount and tightened the hose. Estimate to perform the repairs were $392.52. The dealership absorbed the cost 100% due to the client’s inconvenience. Gave client an estimate to replace the coolant bottle due to the sensor inside malfunctioning as well. Estimate for the repair was $387.00 the client declined the repair.
On June 24,2017, the vehicle was towed in for overheating again. We diagnosed the vehicle and found that the front coolant manifold pipe had sprung a leak and leaked out all of the coolant. The estimate for repairs were $1171.35. Due to the clients inconvenience the dealership absorbed the repairs 100%. We explained to the client that she still needed the coolant bottle and she declined again.
On August 3,2017, the vehicle was towed in with the complaint of coolant smell and overheating. Perform diagnosis and determined that the head gaskets have blown and has damaged the engine. We believe that the vehicle was overheated so many times that the head gaskets failed. Estimate for replacing the engine is $26645.26. We spoke with *** North America on her behalf explaining that the head gaskets were replaced earlier in the vehicles lifetime and that she has had numerous cooling system concerns. *** explained that they have given this client a number of goodwill repairs already and that they are declining any further goodwill. We paid for her rental vehicle from Enterprise Rental Car up until August 14th in the amount of $481.00. We and enterprise explained that after that date she would be responsible for the rental charges moving forward.
Below is a breakdown of what everyone involved has spent since the client started coming to the dealership for service. We sympathize with the client’s situation and we will do what we can to help moving forward. *** of *** and *** of North America have been proactive in trying to help the client as much as we can. The vehicle was purchased as a used car and not sure of what type of maintenance was performed to the vehicle before *** purchased the vehicle. As she said in her statement that the vehicle overheated and was smoking as soon as she bought the vehicle.
Customer $1509.15 *** $1563.87 *** North America $5842.55
If you have any further questions please contact me any time
SincerelyMichael MService Director
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I'm no mechanic but from what I understand, if the head gasket had to be replaced the engine had suffered damage . As a skilled mechanic of *** it's no way I should've to take my vehicle to the dealership that many times in such a short time span for the same issue if I was going to a neighbor garage I would expect that but not going to an expensive dealership like *** who's supposed to stand by their brand. It's very disappointing! *** tries to put emphasis on "goodwill" I'm a smart woman nothing's for free they fixed my car because I was entitled they know they should've repaired my engine the first day I brought my car there when the engine was smoking and overheating while it was still under warranty. Instead they patched it up for me to get by and as a result I suffered from constant coolant leaks , they didn't want to put a thirty thousand dollar engine in a car that the warranty was soon to expire. Aside from coolant issues my car didn't have any other issues which lets me know the root of the problem was never fixed correctly. How do they explain my last encounter .. I had to visit them back to back for a coolant leak in May 25,2017, June 7,2017, June 24,2017 and August 3, 2017 and then finally they said I need a new engine after working on my car for almost two months. why weren't they able to determine the problem the beginning? without me having to come back every week to get something else done! When I dropped my car off on July 27,2017 the check engine light wasn't on but when I picked my car up on July 28,2017 after they worked on my car the light was on . My car passed inspection in April, if there was a major issue with the engine its no way it would've passed inspection. One month later (May) I took my car to *** and things went downhill from there. Case in point , I know for a fact someone cut a corner rather it was then or now that I don't know . I know it's peanuts to them but its sad that I trusted *** with my car and they failed me big time and now Im left to figure out which way to go and I have to find a new engine or a new car.. something I can not afford to do!!!
Regards
I have never been treated so poorly. I purchased a used vehicle from this dealer in June. I choose this place not out of desperation, but choice. I purchased a 2011 *** truck from Great Britain's dealership. Once I got back to Maryland and doing a vehicle inspection I learned that all four rotors, and brake pads needed to be replaced. When I called my salesman John E he stated that the vehicle passed PA inspection ,and thats all that mattered. I contacted Steve H Sr., service manager to explain my disappointment. It took him a week to return my phone call (only returned it because I kept calling). My request was simple I wanted the company to "right a wrong". Which meant replace the rotors. Steve advised me to get a second opinion. I took the car to a *** dealer. I submitted to Steve all the paperwork requested; showing that the vehicle would not pass state inspection. He suggested I drive from Maryland to PA so they can inspect the car; he then said he would take the car back (unwind deal) if the rotors were bad. He then called saying he would talk to the *** dealer to verify the inspection report. Once he verified he would take the car back. Steve left me a voicemail stating that he would pay for the work to be done. As of August, the dealership has refused to pay for the work to be done on the vehicle. I have called the dealership and no one has bothered to call me back or address my issue or follow up on the deal that was made without my consent. I didn't buy a car from your dealership because I lacked options, I purchased the car because of the brand I thought the dealership stood for. I am totally disappointed with Great Britain's service, attitude and poor response in this entire situation.