Lancaster Plumbing & Heating

I spoke with ** *** on 4-15-and after discussing the situation we came to an agreeable resolutionIn addition I will also speak with the city in response to their comments saying a sewer would not need replaced due to tree roots which is incorrectWhen tree roots are in a sewer line
that means a connection is broken allowing sewage in to the ground and also the roots to grow in the customers line and possibly in to the city mainsThis would be a double standard since for those reasons and others when sewer lines are replaced or new sewer lines are installed inspections required by code require the plumber to conduct an air test on the line requiring it to hold pressureThis is conducted so that the inspector knows there is no infiltration or leaks on the lineWe do apologize to ** *** that our efforts did not open the line and that the technician's opinion with using the machine and jetter and also a video inspection that the next step would have been a permanent solution by replacing the line not allowing the roots to cause anymore problems by growing back in to the lineI hope we would have a chance to earn your trust and meet your service needs in the future

Tom did major surgery on my electrical systemHe was cheerful, polite, informative, and efficientI think he left the areas where he was working tidier than when he came! Everything looked markedly better when he was doneI would certainly recommend him!

Tom was very friendly, answered questions clearly and got the work done rightHe left our house as clean as he found it

Andrew G*** did an excellent job performing annual maintenance on our heating/cooling systems

Rick from Lanc Plumbing and Heating (HVAC) stopped by to show me how to change the filter on the new furnace filtration unit he installed a few months ago I appreciated his going the extra mile to make sure I know how to do it next time Friendly, courteous, prompt - very good service

MrSeigford
I do apologize for the delay, I looked into it and the credit was still in processI assure you the credit will be placed in the mail Monday 4-28-

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I spoke to a representative from Lancaster Plumbing and heating on 4/15/14. The rep told me Lancaster Plumbing and Heating would reimburse me $to cover the cost of the second company coming out and clearing the sewer line after Lancaster Plumbing and Heating could not get the line clear. No reimbursement has been received
One correction to my original complaint is that Lancaster Area Sewer Authority, ###-###-####, was who recommended the second company to me, not the City of Lancaster. I apologize for the confusion
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Lancaster Plumbing and Heating did provide me with a check to cover the cost of the second company completing the job.
Regards,
[redacted]

Prompt, courteous service

Great service check on our heating unit. Steve, along with Rick M, came & gave a very thorough check of our system. Very friendly, professional & helpful.

After realizing the bottom of our water heater was leaking, we called Lancaster Plumbing and Heating. Kevin arrived within an hour after placing the call. He was very professional, easy to work with, and informative about our replacement options. He understood our concern about cost, but we never felt pressured to make a decision. He even gave us pros and cons about using a chain store! We decided to have Lancaster Plumbing and Heating perform the work, and Kevin left immediately to bring our brand new water heater back to our home for installation. The entire process, from the initial phone call inquiring about service to the finished installation took about 3.5 hours. (Did I mention this all happened on a Friday afternoon?) My wife even commented on how "pretty" Kevin's work looked. Will absolutely be using Kevin and Lancaster Plumbing and Heating for future issues.

I just moved into Lititz PA. Called several HVAC companies and no one called back (in 3 days) I called Lancaster Plumbing and they came out the same day. Mark sold the company. He was friendly, knowledgeable, helpful, explained things to me, answered my questions, he wasn't in a rush, he did a complete inspection of my system. I appreciate good work and I don't even have to think if I would do business with them going forward. I most definitely will!!

Rick was very knowledgeable and efficient. He showed up on time and got the job done promptly.

Positive experience from start to finish. We have trusted this company with our business since 2015 and we have never been disappointed. Tom's professionalism and devotion to his trade are evident from the time you meet him. He ensured that all our questions were answered and that we were comfortable with the final decision. He is a great ambassador for Lancaster Plumbing and Heating.

Great service and a great price. I highly recommend this company.

Because of the tight quarters in our house the job was challenging. Rich and his apprentice Steve worked constantly during their time here to get it done right. The job was basically a water softener and water purifier tandem system that I would not even think of trying. We were extremely thankful for their efforts.

Service provided for heating check and cleaning of oil furnace and burner. Technician arrived on time as scheduled. Performed work and acted professionally. Explained services and options for future considerations.

Eric explained everything and was very patient with me as I tried to understand the explanation of the electronic air cleaner. He was attentive to the details and waited while the part was delivered to him.

Very good and professional

Easy go get an appointment, quick service.