Lancaster Host Resort

This has to be the worst hotel in the country There was no heat and the weather was in the 40s to 60s No hot water If the water was hot there was not enough pressure to turn on the shower If you added cold to make it come out of the shower head it was barely lukewarm The towels were damp when they left them in the room Service was almost non existent in the bar and lounge area The employees at the front desk could not have cared less There was a terrible smell of mold everywhere The entire facility needs to be torn down

I went and stayed there last week for two nights for a Conference and there was definitely no access to elevators for anyone handicapped or disabledThe rooms were so far away, it was ridiculous to get in and out of the room back to the lobby and there was no access to elevators to get back to our roomsThe breakfast was ok but the eggs tasted like plastic, the french toast was terrible and didn't even taste like a french toast, the sausage and gravy made my stomach upsetThe roast beef was not tender and was too hard and I was not able to eat it and some of the pie deserts that I ate were frozen and didn't seem like they were homemadeOn of my roommates at breakfast had found dirt in her orange juice, the dishes didn't seem like they were cleaned or washedMy roommates and I had brown water running in our bathtub on Friday night and then Saturday night we had blood red water and had reported it to the staff but they couldn't do anything to fix itThe thermostat on the wall looked like it was made in the seventies and there was no control to get it to a decent temperatureThe room had no heat Friday night when my roommates and I tried to put on the heat, we were freezing cold all night and until that next morningWe didn't have any housekeeping ladies come ask us for more towels and the pillows were really small and no other blankets were provided in the hotel roomThere was also no microwaves or refrigerators in the bedroom and they also charge you an extra $just to request a refrigerator in your roomDo not stay in this hotel, this place was very run down and the ceilings needed to be replacedIn the hallway there was a muggy mildew smell and the bathroom wasn't cleanedThe pricing was unreal and I will not come back to this place again and I was told that they would reimburse myself and my roommates and they only gave us back $when we each paid $per personI also would like to see an inspection come to that hotel to ensure the health and safety of future guests

11-11-16We are dismayed to hear of your experience while a guest at the Lancaster Host ResortPlease accept my sincere apology for the challenges that you and your roommates experienced during your stay with us.The hotel is in a transition period since it was acquired by new owners on April 12, The new owners are in the process of renovating the guest rooms and guest room hallways with an anticipated Completion date in early January The electrical, plumbing, telephone systems, door locks and HVAC are all in process of being renovated.Unfortunately many groups such as [redacted] were already booked at the time the hotel was sold; we could not cancel or redirect the groups to other facilitiesAt times the electricians and plumbers were working in public spacesSo yes, their work areas were exposed but never dangerousAll renovation work is being completed in compliance with protocols as outlined in the required building permits; all renovation work and surrounding areas is inspected by building code officials as approved by the townshipWe apologize for the brown water issue which was caused by an emergency repair beyond our controlAfter the repair, hotel drained the water system, then flushed the entire system before refilling.The hotel has refunded the full amount ($232) as requested to the guest as well as her roommates, please see attached folio.Respectfully,Harry S [redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, there were never any workers present during any portion of my stayI was in and out of my room several times, never leaving the hotel all weekendThe business has refunded the charges in full (thanks to your assistance) but I am in fear of any future guests at this hotel, especially those with a weak immune system or an allergy to mold Regards, [redacted] ***

This was the absolute worst resort in the USAStayed 2/12-14/and I speak for people in my groupThere was no heat or hot water in most of the roomsThey ran out of heaters the people was requestingSome people had very little water and some had no hot water at allPeople slept in there clothes/coatsThe electric didn't work in some rooms or the toiletsThey had bugsThe rooms were not very clean The place is very outdatedNo microwavesRefrigerators($upon request)No ice machines on some floors and the floors that had them didn't workYou had to go to the front desk to get iceSome room didn't have a closed peep hole where you could look straight into there roomThe pool didn't workThey had one piece of equipment in the fitness room advertisedThe food was not very good and cold but I went across the street to the buffetThe parties was fine if you could tolerate the coldAnd to top it off, the resort personnel didn't even render an apology and tried to sell us hot dogs for $at the pajama party where instead of wearing silk/satin as advertised you should have worn wool

We offer the following for your ConsiderationBedbugs in hotel room #***) a [redacted] contacted front desk about insect in her guest roomSecurity and Front Desk Agent respondedInsect in question was a tick not a bed bug [redacted] was immediately offered alternate room, [redacted] declined at first as was "too upset to think"Later [redacted] was moved to room #***bAfter [redacted] was moved to room # [redacted] a complete and thorough inspection of room # [redacted] was conducted by hotel management, no evidence of bed bugs was foundcOn Saturday evening [redacted] had a conversation with the security guard who responded to her complaint relative to the insect in her guest room #***The security guard reported that [redacted] indicated to him she was pleased with her new room and all was well with her staydAfter [redacted] returned home, guest complained she was bitten by bug, guest alleges she sought medical treatmentUpon learning this hotel contacted our liability insurance provider and filed claim on behalf of guestInsurance company has been in contact with guest relative to reimbursement of medical billsElectrical problems a [redacted] was informed by another guest that the temperature in her guest room was not warm enough; hotel provided a safe electrical heater (no spark or flame)Heater was plugged in and after some time the circuit breaker clicked off causing the lights in the room to turn offHotel researched problem and found circuit breaker was tripped off and reset the breaker which restored power for guestWater problems a [redacted] did not drink tap waterHotel restaurant was closed at the time the guest wanted a bottle of water, so therefore she could not purchase oneBottle water is available in the vending machine; guest did not want to pay for bottle waterRaw sewage in rooms a [redacted] was informed by another guest that the toilet in her guest room did not flush property and toilet overflowedApparently this happened at 2amHotel maintenance staff responded to this complaint at 2:15am and offered to repair the toilet immediatelyGuest did not want the toilet repaired at that time and requested they return in the morningAfter hotel maintenance staff left the room guest used the broken toilet again resulting in toilet overflowingThere is no raw sewage in any of our hotel roomsRestaurant problems a [redacted] is referring to an issue from September that has been resolved and has absolutely no bearing nor did it have any impact on her stay at this hotel in February [redacted] booked her trip through a third party booking agencyHotel has been in contact with booking agent to process a refund for [redacted] .If Revdex.com has any other questions pertaining to this matter please contact me directly at [redacted] .Regards,Harry SGeneral Manager

Thank you for your letter of August 17, I am dismayed to hear of your experience while a guest at the Lancaster Host ResortPlease accept my sincere apology for the challenges that you and your family experienced during your stay with us.The hotel is in a transition period since it was acquired by new owners on April 12, The new owners are in the process of renovating the guest rooms with anticipated completion date in early January At times our dining facilities operate on a limited schedule; we apologize for any inconvenience this may have causedThe electrical, plumbing, telephone systems, door locks and HVAC are all in process of being renovatedWe apologize for the water issue on August 15, which was an emergency repair beyond our controlAny affected guests staying in the hotel were either moved to another facility or were refunded by the front desk prior to their check out.As your family booked through a third party website an immediate refund was not availableAll third party guests were encouraged to reach out to the booking website and request a refund which would be approved by the hotel upon verification from the third party websiteWe suggest that you follow this protocol to obtain your refund.Again, please accept my sincere apology for the alleged challenges you and your family encountered during your stay with usPlease feel free to contact me directly at [redacted] or ###-###-####.Respectfully yours,Harry S [redacted] General Manager

Complaint: ***
I am rejecting this response because:I just wanted to respond to the business accusationsThey are not being truthfulWhen I initially made my reservation I didn't mention my dogI then called back and spoke with a male and asked him to please include my dog with my reservation and he said he noted my account that I would be bringing my dog. So when I brought my dog I was under the impression that the hotel knewHe manager had no right to threaten to go remove my dog from the roomHe was wrongMy dog is like my child so that was as if he threatened my childHe was wrong
Regards,
*** ***

Thank you for your letter of August 17, I am dismayed to hear of your experience while a guest at the Lancaster Host ResortPlease accept my sincere apology for the challenges that you and your family experienced during your stay with us.The hotel is in a transition period since it was
acquired by new owners on April 12, The new owners are in the process of renovating the guest rooms with anticipated completion date in early January At times our dining facilities operate on a limited schedule; we apologize for any inconvenience this may have causedThe electrical, plumbing, telephone systems, door locks and HVAC are all in process of being renovatedWe apologize for the water issue on August 15, which was an emergency repair beyond our controlAny affected guests staying in the hotel were either moved to another facility or were refunded by the front desk prior to their check out.As your family booked through a third party website an immediate refund was not availableAll third party guests were encouraged to reach out to the booking website and request a refund which would be approved by the hotel upon verification from the third party websiteWe suggest that you follow this protocol to obtain your refundAgain, please accept my sincere apology for the alleged challenges you and your family encountered during your stay with usPlease feel free to contact me directly at *** or ###-###-####Respectfully yours,
Harry S*General Manager

-------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DCDate: Mon, Dec 29, at 11:AMSubject: Fwd: Checking on a complaintTo: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Dec 29, at 6:AMSubject: Checking on a complaintTo: "[email protected]"
Claim # ***, have not as yet had a response-Thank You
Sincerely,
*** *** ***
***
*** *** ***Lancaster, Pa***Phone: ###-###-####

I went and stayed there last week for two nights for a Conference and there was definitely no access to elevators for anyone handicapped or disabled. The rooms were so far away, it was ridiculous to get in and out of the room back to the lobby and there was no access to elevators to get back to our rooms.
The breakfast was ok but the eggs tasted like plastic, the french toast was terrible and didn't even taste like a french toast, the sausage and gravy made my stomach upset. The roast beef was not tender and was too hard and I was not able to eat it and some of the pie deserts that I ate were frozen and didn't seem like they were homemade.
On of my roommates at breakfast had found dirt in her orange juice, the dishes didn't seem like they were cleaned or washed. My roommates and I had brown water running in our bathtub on Friday night and then Saturday night we had blood red water and had reported it to the staff but they couldn't do anything to fix it.
The thermostat on the wall looked like it was made in the seventies and there was no control to get it to a decent temperature. The room had no heat Friday night when my roommates and I tried to put on the heat, we were freezing cold all night and until that next morning. We didn't have any housekeeping ladies come ask us for more towels and the pillows were really small and no other blankets were provided in the hotel room. There was also no microwaves or refrigerators in the bedroom and they also charge you an extra $25 just to request a refrigerator in your room.
Do not stay in this hotel, this place was very run down and the ceilings needed to be replaced. In the hallway there was a muggy mildew smell and the bathroom wasn't cleaned. The pricing was unreal and I will not come back to this place again and I was told that they would reimburse myself and my roommates and they only gave us back $66.92 when we each paid $232 per person. I also would like to see an inspection come to that hotel to ensure the health and safety of future guests.

This was the absolute worst resort in the USA. Stayed 2/12-14/16 and I speak for 24 people in my group. There was no heat or hot water in most of the rooms. They ran out of heaters the people was requesting. Some people had very little water and some had no hot water at all. People slept in there clothes/coats. The electric didn't work in some rooms or the toilets. They had bugs. The rooms were not very clean. The place is very outdated. No microwaves. Refrigerators($25 upon request). No ice machines on some floors and the floors that had them didn't work. You had to go to the front desk to get ice. Some room didn't have a closed peep hole where you could look straight into there room. The pool didn't work. They had one piece of equipment in the fitness room advertised. The food was not very good and cold but I went across the street to the buffet. The parties was fine if you could tolerate the cold. And to top it off, the resort personnel didn't even render an apology and tried to sell us hot dogs for $3.00 at the pajama party where instead of wearing silk/satin as advertised you should have worn wool.

My family and I arrived at the Lancaster Host resort on Friday, May 27, 2016 at 4:10p.m. We walk in to check in and there is a long line; they were hosting Star Power Dance Competition. As I am waiting in line, people are yelling and complaining about no air conditioning, no working phones, entering a room that already had people in it,ect. I waited in line for 1 hour 30 minutes because the other local hotels all were fully booked. I get to the check in and they assure me that my room has working air conditioning and that these were isolated incidences. They charged my card for two nights immediately a total of $342.60. I get my kids into the room and it was about 80degrees! I try to use the phone to call the front desk, but it did not work. I go to the front desk and they took down my name and room number 309. I was assured it would be fixed.
Later, my husband had to go to W[redacted] to buy fans and many other guests were doing the same. The other people in our group were staying in rooms from the 200s, 400s,and 500s. Everyone was sitting in the lobby because their rooms were extremely hot. We went back to our rooms around 10pm because many of the children had to dance early in the morning! This was the longest night ever!! No one could sleep and everyone kept waking up.
Saturday (5-28-16) things only got worse!!! The outside temperature was to reach 92 + degrees and our rooms were at about 100! The front desk staff refused to issue refunds!!! Some rooms did not have running water. My daughter danced and when she was leaving the stage almost fell down the stairs from heat exhaustion!!! This was happening to many dancers and their families. I kept things normal as I could for her to keep her calm. Around 6:30, I went to the from desk and my husband took my daughter for awards. I called the health department emergency number and they said they were sending someone immediately (there were a few thousand children there)!!! After I got off the phone with the health department the fire alarm went of! The ceiling was a waterfall and parts were coming down; I got a video of this! The one lady at the front desk told a person that called that they had it under control; this was a lie! People were screaming and kids were crying! Many parents called the fire department and/or 911! After this, the said they would give me a refund and still refused to refund others! The dancers were evacuated and I ran to my room to get my things! My husband and studio parents had the children while other guests were running to get their things. I ran in my room and packed up as quickly as I could! At this time, there was fire and EMS there! They were evacuating the entire building! It was scary and people were in a panic and children were crying that were in their rooms! The typing of this does not give all these people justice for what this hotel did to all of us and our children!! My daughter and myself were dizzy and nauseous, but we just had to get out and away from there! We live 3 hours away and this was the same for many who were there with no place to go! I could go on and on, but PLEASE do not stay here! The staff lies and puts your family in dangerous conditions!!!!

Feb 19, 2014
Dear **. [redacted],
The hotel received notification of your complaint to the Revdex.com relative to room [redacted]. Please accept our sincere apology that the hotel room did not meet your expectations. The hotel will send a refund check to your...

[redacted]. address in the amount of $66.64, which equates to the amount that [redacted] Group pays the hotel for the two night stay in a double room. The hotel will also send a copy of this email to the Revdex.com (Complaint #[redacted]) to evidence the hotel's commitment to resolve this issue as requested in your complaint letter.
Respectfully yours,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, there were never any workers present during any portion of my stay. I was in and out of my room several times, never leaving the hotel all weekend. The business has refunded the charges in full (thanks to your assistance) but I am in fear of any future guests at this hotel, especially those with a weak immune system or an allergy to mold.
Regards,
[redacted]

11-11-16We are dismayed to hear of your experience while a guest at the Lancaster Host Resort. Please accept my sincere apology for the challenges that you and your roommates experienced during your stay with us.The hotel is in a transition period since it was acquired by new owners on April 12,...

2016. The new owners are in the process of renovating the guest rooms and guest room hallways with an anticipated Completion date in early January 2017. The electrical, plumbing, telephone systems, door locks and HVAC are all in process of being renovated.Unfortunately many groups such as [redacted] were already booked at the time the hotel was sold; we could not cancel or redirect the groups to other facilities. At times the electricians and plumbers were working in public spaces. So yes, their work areas were exposed but never dangerous. All renovation work is being completed in compliance with protocols as outlined in the required building permits; all renovation work and surrounding areas is inspected by building code officials as approved by the township. We apologize for the brown water issue which was caused by an emergency repair beyond our control. After the repair, hotel drained the water system, then flushed the entire system before refilling.The hotel has refunded the full amount ($232) as requested to the guest as well as her roommates, please see attached folio.Respectfully,Harry S[redacted] General Manager

Thank you for your letter of August 17, 2016. I am dismayed to hear of your experience while a guest at the Lancaster Host Resort. Please accept my sincere apology for the challenges that you and your family experienced during your stay with us.The hotel is in a transition period since it was...

acquired by new owners on April 12, 2016. The new owners are in the process of renovating the guest rooms with anticipated completion date in early January 2017. At times our dining facilities operate on a limited schedule; we apologize for any inconvenience this may have caused. The electrical, plumbing, telephone systems, door locks and HVAC are all in process of being renovated. We apologize for the water issue on August 15, 2016 which was an emergency repair beyond our control. Any affected guests staying in the hotel were either moved to another facility or were refunded by the front desk prior to their check out.As your family booked through a third party website an immediate refund was not available. All third party guests were encouraged to reach out to the booking website and request a refund which would be approved by the hotel upon verification from the third party website. We suggest that you follow this protocol to obtain your refund.Again, please accept my sincere apology for the alleged challenges you and your family encountered during your stay with us. Please feel free to contact me directly at [redacted] or ###-###-####.Respectfully yours,Harry S[redacted]General Manager

This has to be the worst hotel in the country. There was no heat and the weather was in the 40s to 60s. No hot water. If the water was hot there was not enough pressure to turn on the shower. If you added cold to make it come out of the shower head it was barely lukewarm. The towels were damp when they left them in the room. Service was almost non existent in the bar and lounge area. The employees at the front desk could not have cared less. There was a terrible smell of mold everywhere. The entire facility needs to be torn down.

We offer the following for your Consideration.1. Bedbugs in hotel room #[redacted]) a. [redacted] contacted front desk about insect in her guest room. Security and Front Desk Agent responded. Insect in question was a tick not a bed bug. [redacted] was immediately offered alternate room, [redacted]...

declined at first as was "too upset to think". Later [redacted] was moved to room #[redacted]. b. After [redacted] was moved to room #[redacted] a complete and thorough inspection of room #[redacted] was conducted by hotel management, no evidence of bed bugs was found. c. On Saturday evening. [redacted] had a conversation with the security guard who responded to her complaint relative to the insect in her guest room #[redacted]. The security guard reported that [redacted] indicated to him she was pleased with her new room and all was well with her stay. d. After [redacted] returned home, guest complained she was bitten by bug, guest alleges she sought medical treatment. Upon learning this hotel contacted our liability insurance provider and filed claim on behalf of guest. Insurance company has been in contact with guest relative to reimbursement of medical bills.2. Electrical problems a. [redacted] was informed by another guest that the temperature in her guest room was not warm enough; hotel provided a safe electrical heater (no spark or flame). Heater was plugged in and after some time the circuit breaker clicked off causing the lights in the room to turn off. Hotel researched problem and found circuit breaker was tripped off and reset the breaker which restored power for guest.3. Water problems a. [redacted] did not drink tap water. Hotel restaurant was closed at the time the guest wanted a bottle of water, so therefore she could not purchase one. Bottle water is available in the vending machine; guest did not want to pay for bottle water.4. Raw sewage in rooms a. [redacted] was informed by another guest that the toilet in her guest room did not flush property and toilet overflowed. Apparently this happened at 2am. Hotel maintenance staff responded to this complaint at 2:15am and offered to repair the toilet immediately. Guest did not want the toilet repaired at that time and requested they return in the morning. After hotel maintenance staff left the room guest used the broken toilet again resulting in toilet overflowing. There is no raw sewage in any of our hotel rooms.5. Restaurant problems a. [redacted] is referring to an issue from September 2015 that has been resolved and has absolutely no bearing nor did it have any impact on her stay at this hotel in February 2016.[redacted] booked her trip through a third party booking agency. Hotel has been in contact with booking agent to process a refund for [redacted].If Revdex.com has any other questions pertaining to this matter please contact me directly at [redacted].Regards,Harry S. General Manager

Horrible stay at the Host resort on Sunday, May 31st. There were bugs in the room, the bathroom floor was sticky. Because it was a Groupon deal, they are refusing to give me my money back for the stay and they charged my credit card a $20 hold and still as of Wednesday, have not received that money back. I would never recommend this place to anyone and I have already told many people that travel to Lancaster not to stay there. The AC in the room was not working. Horrible accommodations. I contacted the manager but he said I could not get any money back because it was a groupon deal. I think that this is crazy because it was the hotel that I paid to stay there and Groupon was just where I got the deal.