Lancaster CGMC

RE: ***

To who it may concern

*** purchased a 2011 VW Tiguan on 2-11-2019 for $8000.00 Dollars, AS – IS Condition.

Before the Car was Delivered, we did a safety inspection on the car. (see attached service records) We performed service on the car that was considered safety issues. i.e. Brakes and windshield placed. (we do not sell Vehicles to retail customers with safety issue outstanding).

All our cars get an oil change before being sold. We check all fluids, Belts, filters, hoses, and tire pressure. A hose was leaking and fixed. Tire pressure set to correct levels. This list is just to name a few items check.

Belts being check would include a timing belt, which passed with no noticeable defects or problems.

Belts of any kind can go out at any time for multiple reasons, and for this to happen 2 months after the sale would not be unusual especially at 105,000 miles.

On the delivery report it shows brakes, windshield and checking timing belts. The box above the items listed is checked NO Items Owed Post Delivery. Meaning we owe that customer nothing after delivery……… no exceptions.

I have been told the custom was told to buy a warranty on this Vehicle several times and refused. the warranty would have paid for the repair in question and would have been money well spent.

All customers that buy a used car from us sign a disclosure showing what can go wrong with a used vehicle, in the body of the form it shows under the engine is Belts…… see signed document.

The buyer also signed 4 times to AS-IS forms and declining a warranty, I truly don’t know how many times people must be told and sign documents for them to get it.

We have also included the car fax that the customer signed and received. It shows service at Buyers Imports 2000 miles earlier with no maintenance issues except a oil leak.

To end.

I believe the customer was aware that these vehicles (Brand and Model) had timing belt issues with it since it was documented for us to check it, doing a quick google search shows this is a common issue with this vehicle. Timing issue on any vehicle is a very noticeable problem, the vehicle runs very bad, almost like a putting because the cylinders do not run in proper timing therefore not a smooth feel. These belts can break with no notice, or when a notice is given(a rough feeling) the vehicle should be stop immediately and taken for service, if not major issues could occur.

We did our due diligence by checking the belts as asked and stated on the service order, as well as other service checks and balances as done to all our vehicles. Bobby Layman Has been in the central Ohio Market since 1972 and we Make every effort to service our customers for complete satisfaction, therefore we have our customers sign multiple documents saying the same thing when they refuse to buy a warranty. This is our only protection from people that don’t want to ownership of an issue that is theirs and not ours.

All the above and attached shows that Bobby Layman Cadillac GMC is not responsible for the above compliant

Thanks you

Sincerely

Mick Layman

Dear Mr.:I represent Bobby Layman Cadillac GMC, Inc. (the “Dealership”) in the abovereferenceddispute. While the Dealership does not dispute that it receive a $3,000 certified checkas down payment for one of its vehicles, the legitimacy of that check is seriously in doubt.Mr. claims to be a resident of Las Vegas, Nevada, but the check at issue wasdrawn on a Spanish bank that had no offices in Nevada. When the Dealership raised this issuewith Chase Bank, it stated that it could not guarantee that the funds from the check werelegitimate, meaning that the Dealership, if it returned the down payment, ran the risk of actuallypaying Mr. $3,000 as a result of a potential check kiting scheme. Moreover, Mr.or someone at his behest, has posted negative reviews regarding the Dealership on Google andYelp, falsely claiming that the Dealership “sells your personal information; like your name andsocial security number to black market sites, so other fraudsters can buy your information anddefraud you as well…. This dealership is a complete fraud ring.” It is highly unlikely that suchstatements would be made by someone who legitimately made a down payment on a vehicle andlater changed their mind. Instead, these statements are probably made in an attempt to pressure abusiness, like the Dealership, to provide money in exchange for the removal of what clearly areper se defamatory postings.In addition, the Dealership spent countless hours attempting to fully consummate a dealwith Mr.—all to no avail. Based upon Mr.’s false representations of “trying tofind time” to come to Ohio to pick up the vehicle, the Dealership took the vehicle out of itsinventory and held it for three to four weeks. During this time, the vehicle continued todepreciate and lost value, something that the Dealership was prepared to accept based upon Mr.’s representation that he planned to finalize the sale of the vehicle upon his arrival in Ohio.However, and due to Mr.’s refusal to finally consummate the sale of the vehicle, theDealership had to recently place the vehicle back in its inventory for resale at a lesser value thanthe agreed upon sale price with Mr.. As such, the Dealership has rightfully earned theEmail address: ***Direct Dial: Direct Fax: ***September 3, 2019Page 2down payment (if it were legitimate) for the costs associated with holding the vehicle for close toone month.Should you have any questions, or need for any further information, please do nothesitate to contact me.Best Regards,Damion M. C