Lancaster Budget Host Inn & Suites

January 12, 2015Dear [redacted] ,We received your complaint to the Revdex.com, about your recent stay with us here at the Budget Host Inn & Suites in Lancaster PennsylvaniaFirst, I would like to apologize on behalf of all the staff hereWe would have been more than happy to correct any mistakes that you discovered while staying with us, if it was brought to our attention immediatelyWhat you witnessed during your stay is far from the Quality we thrive forOuality customer service and clean cozy rooms are a priority of our Staff.We spoke via telephone on January 10, at around 10:15amAgain, my sincere apologies for the condition of your roomI understand you booked our Caribbean Indoor Water Park package and enjoyed the water parkI personally would have corrected any concerns by switching your room and offering a discount without hesitationI'm the Customer Service Manager and this is my duty, to make ???? every single one of my guests are happy with their stay and will return to stay with us [redacted] To make this right, I offered a complete refund of $That rate includes the overnight stay as well as the passes to the indoor water parkYou expressed in your case that you are only seeking refund for the room; we decided to refund the whole amountWe also discussed a complimentary gift certificate which is good for one (1) over night stay and four (4) passes to the water parkIt will expire on December 31, You accepted my offer on the phone and I would like to thank you for giving us another chanceWhen you decide to make your reservation, please ask for Chantel ###-###-####, and I will personally make your reservationOn your day of arrival will also personally inspect every inch of your room, I want to take full responsibility of your stayI want to ensure everything is fun and exciting and clean and comfortableIt is my mission to make sure you have a smile on your face at check out and that you will be returningThank you again for giving me the opportunity to make this up to youSincerely, Chantei C Guest Service Manager

January 12, 2015Dear [redacted],We received your complaint to the Revdex.com, about your recent stay with us here at the Budget Host Inn & Suites in Lancaster Pennsylvania. First, I would like to apologize on behalf of all the staff here. We would have been more...

than happy to correct any mistakes that you discovered while staying with us, if it was brought to our attention immediately. What you witnessed during your stay is far from the Quality we thrive for. Ouality customer service and clean cozy rooms are a priority of our Staff.We spoke via telephone on January 10, 2015 at around 10:15am. Again, my sincere apologies for the condition of your room. I understand you booked our Caribbean Indoor Water Park package and enjoyed the water park. I personally would have corrected any concerns by switching your room and offering a discount without hesitation. I'm the Customer Service Manager and this is my duty, to make ???? every single one of my guests are happy with their stay and will return to stay with us. **
To make this right, I offered a complete refund of $149.85. That rate includes the overnight stay as well as the 4 passes to the indoor water park. You expressed in your case that you are only seeking refund for the room; we decided to refund the whole amount. We also discussed a complimentary gift certificate which is good for one (1) over night stay and four (4) passes to the water park. It will expire on December 31, 2015. You accepted my offer on the phone and I would like to thank you for giving us another chance. When you decide to make your reservation, please ask for Chantel ###-###-####, and I will personally make your reservation.
On your day of arrival will also personally inspect every inch of your room, I want to take full responsibility of your stay. I want to ensure everything is fun and exciting and clean and comfortable. It is my mission to make sure you have a smile on your face at check out and that you will be returning. Thank you again for giving me the opportunity to make this up to you.
Sincerely,
Chantei C
Guest Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]