Lamonicas Television Inc Reviews (4)
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Lamonicas Television Inc Rating
Address: 1909 East Magna Carta, Baton Rouge, Louisiana, United States, 70815
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www.kweusa.com
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We guaranteed the jet motor, not the sump pump motor Somebody was messing around with the electric to the pump station and that voided the warranty
M&C Excavating & System's assessment of the customer's complaint is that someone had tampered with the wiring and that would void the warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is an incorrect statement from the business. He himself altered the motor so he could install it. There was no one near the system except him and his techs. The septic system never worked after he installed the pump. Wayne's techs advised me while they were here snaking the
system that I would have to have the area dug up because roots
were in the lines causing the system to fail. This also was found to be incorrect information. (I am a Registered Nurse and have no knowledge of plumbing but it was easy for me to see that tree roots were not the problem here. The pump simply was not working to pump the water out). After paying 2 plumbers to inspect the system/motor after his techs snaked the system, I found out that the motor was installed improperly and was wired improperly by Wayne, the owner of the business. The plumbers both advised that the pump was hooked up backwards and would not of worked the way it was hooked up. Since all of this, I had a new sump pump installed and the system works beautifully. I also kept all text messages as well as voice mails from Wayne, the business owner and installer , where he stated he would replace the motor and made multiple appointments to come to my house however he never showed and did not call to reschedule. Also in a text he told me to 'just throw acid down that drain, that will clear it up". He sent 2 of his techs out to trouble shoot who were not certified to work on the system. And know I question if he himself is certified/licensed. He told me he is the man/inspector of these systems for Ohio, Kentucky
and Indiana. I did not think to ask for credentials because at first he
seemed like an honest, genuine man. I have been damaged by his bad business practices in the amount of-------
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To my knowledge no other company performed any type of electrical and/mechanical maintenance/repair were employees of M&C Excavating &Septic Systems LLC. As such, any evidence of alleged wire tampering would have been caused by M&C Excavating &Septic Systems LLC. As such the warranty is not void and I am still entitled to the refund and new sump pump installed properly at the business’ expense. I have NOT received any correspondence from the business. He has not contacted me. Please see enclosed attachments of receipts. Please continue to investigate this. Thank you!
Regards,
[redacted]