On November 3, I, Douglas L [redacted] a representative of L [redacted] Pest Control Services (LPCS) conducted a pest and termite inspection for customer 102317, at that time the customer entered into a Pest and Termite Control Agreement which the services initiated at that timeAlso, LPCS installed a vapor barrier to flooring of the crawl spaceThe customer called November 7, to advise LPCS they were still having pest issuesSeveral follow up appointments were made to rectify the pest issue the customer was experiencingAfter several appointments to the customer's home, I advised the customer that they could possibly have a moisture issue which is the main cause of the issue that they were experiencingI informed the customer that I would need to schedule a day to conduct a thorough inspection in the crawl space of the home to identify the exact location of the problemI also advised the customer that I will possibly need to make small incisions in the floor insulation cover to properly identify the problem areaI contacted MrTyrone L [redacted] SrPresident of LPCS and informed him of my intentionsWe, MrL [redacted] and I, decided not to make any incisions, but instead use a moisture meter, an instrument use in determining the percentage of moisture in a materialOn December 22, 2016, I informed the customer of our decision and presented the moisture meter prior to conducting the inspectionDuring my inspection, I noticed incisions and water located under the kitchen and laundry room areasPictures were taken and presented to the customerI advised the customer to contact a plumber to rectify the plumbing leak which was the cause of the pest issueAfter conversing about pricing, I asked the customer if it was okay if I could also check the hot water heater as well, she agreedOnce I completed the inspection, I informed the customer I had another appointment scheduled and I would return to discuss more options and to see if there were any more leaksWhen I returned to the customer's home I received a call from the customer's sonHe implied, I damaged the insulation under the customer's homeI advised him the insulation cover was already damaged when I did my initial inspection in the crawl space of the homeThe customer ordered me to leave, I complied to the customer requestLPCS is not willing to enter into a settlement concerning this matterWe have completed all agreed upon services as stated in our agreement and we have not done any harm or damage to the customer’s home
On November 3, I, Douglas L [redacted] a representative of L [redacted] Pest Control Services (LPCS) conducted a pest and termite inspection for customer 102317, at that time the customer entered into a Pest and Termite Control Agreement which the services initiated at that timeAlso, LPCS installed a vapor barrier to flooring of the crawl spaceThe customer called November 7, to advise LPCS they were still having pest issuesSeveral follow up appointments were made to rectify the pest issue the customer was experiencingAfter several appointments to the customer's home, I advised the customer that they could possibly have a moisture issue which is the main cause of the issue that they were experiencingI informed the customer that I would need to schedule a day to conduct a thorough inspection in the crawl space of the home to identify the exact location of the problemI also advised the customer that I will possibly need to make small incisions in the floor insulation cover to properly identify the problem areaI contacted MrTyrone L [redacted] SrPresident of LPCS and informed him of my intentionsWe, MrL [redacted] and I, decided not to make any incisions, but instead use a moisture meter, an instrument use in determining the percentage of moisture in a materialOn December 22, 2016, I informed the customer of our decision and presented the moisture meter prior to conducting the inspectionDuring my inspection, I noticed incisions and water located under the kitchen and laundry room areasPictures were taken and presented to the customerI advised the customer to contact a plumber to rectify the plumbing leak which was the cause of the pest issueAfter conversing about pricing, I asked the customer if it was okay if I could also check the hot water heater as well, she agreedOnce I completed the inspection, I informed the customer I had another appointment scheduled and I would return to discuss more options and to see if there were any more leaksWhen I returned to the customer's home I received a call from the customer's sonHe implied, I damaged the insulation under the customer's homeI advised him the insulation cover was already damaged when I did my initial inspection in the crawl space of the homeThe customer ordered me to leave, I complied to the customer requestLPCS is not willing to enter into a settlement concerning this matterWe have completed all agreed upon services as stated in our agreement and we have not done any harm or damage to the customer’s home