Lambert's Fitness Center

Initial Business Response /* (1000, 7, 2016/01/06) */
Upon registration you are informed that it will be a monthly reoccurring charge and how to cancelAn email is also sent to the address providedI have included screen grabs of the registration process for you to review
I can confirm that
your account has been cancelled and you will no longer be billed for this service going forward

We apologize for the trouble you experiencedWe will issue a refund and a support specialist will contact you in an attempt to assist in solving your technical issue

We have already responded to you via email on March 8, and deem this matter closed

Initial Business Response /* (1000, 5, 2015/11/09) */
We made every effort to make it clear to customers that Big Brother was now apart of our All Access programInformation such as this:
The Big Brother Live Feeds are now available as part of the CBS All Access subscriptionAs an All Access
subscriber, you can watch every single episode of Big Brother from the first season, and enjoy premium, behind-the-scenes Live Feeds content at at no extra cost!
CBS All Access is a standalone streaming service, where for just $5.99/month, users can watch CBS programs on their mobile device, computer or streaming device - no cable subscription requiredSubscribers can catch up on full seasons of their favorite shows on-demand or stream their local CBS station liveThey can also enjoy exclusive next-day access to last night's programming or binge watch on ad-free classic series from past programmingAll you need is the internet to start watching!
was available on our website upon registering
You also had the ability to review our TOU which explains CBS All Access registration, cancellation and billing
At this time I can confirm that you account is closed and that no further billing will occur
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company isn't telling the truthWhen I clicked on the link to get Big Brother live Cams, as I've done for the last few seasons I simply signed in to my Facebook account so they knew who I was and that was it, the link was connected to Big Brother Live Feeds and that was it, as it always has beenAnd never was I alerted or re-directed to a different site to tell me I was signing up for a different serviceThe service they offer wasn't something that I would use and I would of rejected it, and it's that simple
Final Business Response /* (4000, 9, 2015/11/26) */
Even registering through Facebook you would still need to activate the All Access subscriptionWhich would have brought you to a page that shows that the account is an auto renewal and you will need to cancel so you will not be billed againOnce the account is activated you also receive an email which states that the account will continue to be billed on a monthly basis until you cancel
Reviewing the your account also shows that you had to update your credit card information in AugustThe page you go to before updating your credit card information also states that your account will auto-renewIt also provides that date payment will be processed as well as the last four digits of the credit card that will be billedI have included screen shots of all these pages to show that we make it very clear that the subscription is an auto renewal and it is up to you to cancel if you no longer wish to continue
As previously stated I have confirmed that your account is closed and no further billing will occur
Final Consumer Response /* (4200, 11, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything I just saw, I just saw for the first time! They scammed my when I signed up for another season of big brother live cams and now they are still trying to scam me and the Revdex.com that I was notified with all these notices,, it's all a lieIf they would of notified me of this before taking my money I would of turned it down and that would of been itBut now after taking two extra payment's of $from my checking account for a service I never used nor did I ever know that I had signed up for! When I signed up for Big Brother Live Cams I paid for the first month (I think) and went straight to the big brother site and started watching, and that's why I know all that sign up stuff they are now showing to you the Revdex.com and me I never saw at all,,, NEVER SAW AT ALL

Initial Business Response /* (1000, 7, 2015/10/22) */
After further review we have determined that a miscommunication occurred regarding the cancellation of the account and the extension of the free trialwe agree that the account should have been closed at the time of first phone callWe have
issued three refunds for the subsequent charges that were processed after the first request for cancellation
We apologize for any inconvenience this may have caused

Initial Business Response /* (1000, 5, 2015/09/23) */
Upon review of you account, I can verify that a refund was issued on 9/13/2015, It can take 7-business days for a refund to process back into your accountPlease continue to review your account as the funds should be appearing soon

Initial Business Response /* (1000, 5, 2015/11/03) */
Review of this account found that customer registered for a free trail on August 3, When registering for a free trial you are informed that it is an automatically monthly renewal and will need to cancel before the trial endsWe do have an
email from the customer requesting verification that his account was closed on 10/22/Our records show that he did call and his account was closed and no further billings will take placeIf the customer feels that his card was fraudulently charge we suggest that he report it to his credit card company

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have proof they charged my card for these services

The customer subscribed for a free trial on 1/29/ The free trial ended on 2/5/and customer was billed for the first month subscription on 2/5/ Our billing platform indicates no attempt by the customer to cancel the service The customer care team received a call on 6/5/
Our representative informed the customer of the Terms of Use and Refund Policy A one time courtesy refund of $was issued The customer requested to be escalated to a supervisor who also offered a one month free service on customer's subscription Per the CBS All Access subscription terms, no other refunds are available

Initial Business Response /* (1000, 5, 2015/11/25) */
We do not sell games or make them available for downloadThe consumer must be confusing us with "Gamestop"

Complaint: ***I am rejecting this response because I canceled the trial subscription within the trial periodI did not use the service, which they can see from their logsWhy do they want to create ill will over a small amount of $23.96? I do not want to pay for a service that I canceled and did not useEven if I made a mistake and didn't correctly cancel the trial, they should refund my money because I didn't use the serviceThat's just good public relationsI guess they don't understand that.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/11/26) */
Thank you for reaching outIf you review the "Take a quick tour" advertisement, it does state that you can caton past and present seasons of showsIt also notes, that only select series are available for this feature
Initial
Consumer Rebuttal /* (3000, 9, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its a lame answerThey go back on their wordEither you can catch up on your shows or you can notThis "only select series are available" is lameIf they only allow select shows, then their quick tour should not advertise that you can do it

After review of your account I can confirm that your account has been cancelled and that no further charges will be made against your credit cardIf you could please provide us with a copy of the cancellation email you would have received in August we will be more then happy to apply any credit that are due based on the cancellation date listed

Initial Business Response /* (1000, 5, 2015/07/20) */
We have looked into your case and have found that you are no way blocked from the chat features available in our productThe chat rooms are a public forum and all individuals have the right to chose whom they interact withUnfortunately, there
is nothing we can to change people behaviors within the room
CBS will block the live feeds when anything is happening in the house that will be shown on the live broadcastThis is how the live feeds have functioned since their inception

Hello
No, you didn't respond to me on March 8th Your team never responded to me directly Someone working with ComicVine responding to me So far as I am aware, Mr*** is not
part of CBS Interactive's Revdex.com response team
Based on the response given to me by Mr***, you've only skimmed and generalized this complaint Mr*** relayed the factoid that a team was working on the issue and that they (you) believed that logging back into my account and deleting the information posted was the wisest choice of action that would rectify the scenario As I mentioned in the complaint, numerous times, this isn't possible, yet you've still offered it as advice on how to help the situation Because of that impossibility, I am lost as to why it was a suggested fix to the issue
I deem this case remains open until all settlement points that I've listed are given to me and the situation is actually rectifiedThose Settlements are:
Permanent removal of one specific forum moderator of this website who caused all these problems and who I've documented in detail causing said problems and not fixing them, but purposely allowing them to boil
2.A contractual agreement between CBS Interactive and I that I hold the highest authority as a comicvine website forum administratorIt will be agreed that my position as a forum administrator will supersede all forum moderators, that my position be protected from removal and that I retain the position indefinitely
My unjustly banned account be reinstated as forum administratorAn authority that ranks above all moderators of this website forumThe Forth is that I am allowed to implement safety measures in a forum post upon the Comicvine website forums as seen below:
A. Protection against Vote Manipulation: All users on comicvine forum tournaments/debates will refrain from using alias accounts and secondary accounts to vote for themselvesShould any user be caught doing so, they will receive a permanent ban
B. Users will not engage in intense hostility and will adhere to debate rules as listed by the parties involved in private debates threads
CModerator abuse will not be toleratedShould a moderator be caught threatening, harassing or abusing their power, they will be permanently removed from the website
Thank you for your response
***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
After reviewing your account we see that your subscription was created on June 2ndYour free trial ended on June 9th and you were billed for one months service as agreed to when registering7/8/you called in to cancel service prior to the
next months renewalWe canceled your account as requested and no further billing will occur
I have included images of our registration process for your review, which explains how billing works
You may also view our cancellation and refund policy by viewing our Terms of Use