Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementWe have proceeded with the same and refunded the money, the amount would reflect within 5-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me" Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer- [redacted]
Hi,As mentioned in our previous response, the refund has been processed from our endPlease call up your bank and give them the Transaction ID : and they will be able to trace the refund which was processed from our sideThe money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/refund from virus eraser I still have not received the refund.Thank you
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refundI now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a closeThey have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $refund , I now want the full price of $
Regarding complaint ID [redacted] , I want to report that Virus Erase has credited a $refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business As for me, I am satisfied with the results of my report to the Revdex.com.Thank You, [redacted]
Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementBut as mentioned in the comment there is a dispute which has been filed which puts the money on holdThe money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent I am extremely disappointed at the lack of attention to this issue by Virus Eraser I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc I assume you somehow track your mail whether it's thru [redacted] ***, etc I would like to have my private investigator look further into who recevied these checks You guys should have my bank account number from the check of mine that you cashed I would like to please request that you issue my refund directly into my bank account via electronic check Please contact me asap [redacted]
Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementWe have proceeded with the same and refunded the money, the amount would reflect within 5-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,The refund amount is sent through a check to your physical addressYou might receive it in to daysThank you.Regards,Team Virus Eraser
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me" Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer- [redacted]
Hi,As mentioned in our previous response, the refund has been processed from our endPlease call up your bank and give them the Transaction ID : and they will be able to trace the refund which was processed from our sideThe money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/refund from virus eraser I still have not received the refund.Thank you
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refundI now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a closeThey have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $refund , I now want the full price of $
Regarding complaint ID [redacted] , I want to report that Virus Erase has credited a $refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business As for me, I am satisfied with the results of my report to the Revdex.com.Thank You, [redacted]
Hi,This is in reference to the complaint # [redacted] .First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlementBut as mentioned in the comment there is a dispute which has been filed which puts the money on holdThe money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent I am extremely disappointed at the lack of attention to this issue by Virus Eraser I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc I assume you somehow track your mail whether it's thru [redacted] ***, etc I would like to have my private investigator look further into who recevied these checks You guys should have my bank account number from the check of mine that you cashed I would like to please request that you issue my refund directly into my bank account via electronic check Please contact me asap [redacted]