To whom this may concern, This is in regards to ID #[redacted] I was not at work on the day of May 3rd or 5th. I was unaware of the issue until I was contacted by [redacted]'s banker (unsure of the date). She explained to me what the situation was. I asked if she could give me [redacted]'s phone number so...
I could call her myself. I was informed that that information could not be given to me. I asked if she could call [redacted] and have her call me; she said she would do that. I then went and found her credit card copy. It showed no tip. I showed it to Nick and he said he did not recall putting in a tip. I then received a call from [redacted]'s boyfriend about the issue. I asked to speak with [redacted], but he told me she was too shy to talk to me. I told him that I found the original receipt and it showed no tip added. I also told him that if Nick had put in a tip by accident and deleted it, it would show up on her account for 7-10 business days, as per our credit card processor. If after that period it still showed up on her account, she should contact me right away. He said that was fine. I thought the issue was resolved, until I received a letter from the Revdex.com (on 5/22/17). At that point I contacted my credit card processor and told them to refund [redacted]'s entire bill of $43.96. It was deposited into her account on the 23rd. I 100% trust Nick as an employee and feel that he is in no way untrustworthy. Sincerely, Lori [redacted] General manager
To whom this may concern, This is in regards to ID #[redacted] I was not at work on the day of May 3rd or 5th. I was unaware of the issue until I was contacted by [redacted]'s banker (unsure of the date). She explained to me what the situation was. I asked if she could give me [redacted]'s phone number so...
I could call her myself. I was informed that that information could not be given to me. I asked if she could call [redacted] and have her call me; she said she would do that. I then went and found her credit card copy. It showed no tip. I showed it to Nick and he said he did not recall putting in a tip. I then received a call from [redacted]'s boyfriend about the issue. I asked to speak with [redacted], but he told me she was too shy to talk to me. I told him that I found the original receipt and it showed no tip added. I also told him that if Nick had put in a tip by accident and deleted it, it would show up on her account for 7-10 business days, as per our credit card processor. If after that period it still showed up on her account, she should contact me right away. He said that was fine. I thought the issue was resolved, until I received a letter from the Revdex.com (on 5/22/17). At that point I contacted my credit card processor and told them to refund [redacted]'s entire bill of $43.96. It was deposited into her account on the 23rd. I 100% trust Nick as an employee and feel that he is in no way untrustworthy. Sincerely, Lori [redacted] General manager