Lakeside Homes

We are enjoying our 3rd season heating with the [redacted]  flush insert We went with Fireworks Hearth and Home because of their good reputation as apposed to the poor reviews of closer companies We know we made the right decision going with this company as both fans had manufacture defects and were replaced upon requestWe have since truly enjoyed this insert Thank you Fireworks for the warmth in our home, great service and taking care of the defect We went with you because of your reputation and it paid off

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] thank you for answering the complaint , first the date on your invoice reads 8/26/, the part arrived while we were away from home and the time ( 1st week of oct ) I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use , when starting the pellet stove the control unit lasted less than weeks in actual part time use which leads me to be unhappy with the control as for finding a control there are plenty listed from [redacted] and various stove parts vendors we purchased from you mainly on the fact we are from Ct still there is nothing on the invoice concerning warranty or restocking charge and I was told you had or controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first I am seeking adjustment from you for a defective part hate to but legal action may be required ! thank you , ***