Lakeshore Design & Landscaping

Mrs. is completely mischaracterizing the issue. First of all the work we did was done to the utmost level of professionalism and all work requested was completed in as timely manner as possible. The issue of the ornamental grass plants is flat out wrong. The plants were not removed as she claims. The dead leaves were cut down as is standard practice and allowed to regrow as is normal considering that they are perennial plants. She even went so far as to accuse us of allowing grass to grow around the base of her ornamental plants. It was explained to her that the plants were not removed and the grass that was growing was the ornamental plant itself. She would not hear of it and insisted that we replace the plants, which we did to try to mitigate the situation, at our own costs. She then calls to complain about new plants dying, which were completely healthy when planted. I stopped by to look and the root balls at the time were very dry. I explained to her that it was a watering issue and not something that we have control over. She countered by stating that they have an irrigation system and that they were being watered. This was not evident when I was there. In any event. I explained that our warranty covers the replacement cost of the material but she would be responsible for the labor. Also, our warranty states that improper care of the plant material is not covered by the warranty but we were willing to replace them anyways. She refused to accept our offer. There is an ongoing bias from her towards our company. My employees have commented on it and I have witnessed it firsthand myself. However, that being said, we still are willing to replace the plants provided she covered the labor to do so. Considering we already replace three plants at our cost for which we were not liable, I believe that we have gone over and above to appease her.