Lakes Heating & Air Conditioning

Per our New Business Supervisor J.N. who spoke with...

you on Friday, July 8th; it was explained that once we align flaggers and the outage we will have a crew onsite to upgrade the transformer. The New Business Supervisor will also follow up with you when he has confirmation from the Construction and Maintenance Department.

As a one time courtesy to the customer to provide her the opportunity to become current with her account, I have approved the deposit to be waived and the amount on hand to be credited to the balance as a one-time exception, should she fall behind on future payments, the customer was advised another...

deposit would be placed on the account. Tell us why here...

I
spoke to the customer explained findings. An order has been issued to clear the
returned electronic check $42.54 returned on 1/13/17. An email was sent to
Revenue Management requesting to clear the returned check with the vendor/[redacted] so the customer can pay...

electronically
 
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

ComEd
has been unsuccessful in contacting Ms. [redacted] at the contact number provided
on the Revdex.com inquiry. We were able to confirm that there were no payment issues
on 12/4/2017. The two payments in question were made on 12/4/2017. One payment
posted at 10:04pm and a confirmation [redacted] was...

e-mailed to the customer. The
other payment posted at 10:10pm and the confirmation [redacted] was e-mailed
to the customer. ComEd received $127.80 in payments which reinstated you back
on the payment agreement that defaulted, as a result of no payment posting by
12/1/2017. At this time, there is a credit on your active account of $52.09.
This amount will be applied towards the following months billing statement
balance owing.

Ms. [redacted],  I tried calling you on 11/6 and 11/7 at the telephone number listed above to discuss your concerns, unfortunately the voicemail box was full and I was unable to leave a message.  The Future Energy Jobs Act (FEJA) credit for residential customer was 2.193 cents/kwh. Per the...

ComEd communications release on 8/31/17, it stated the average ComEd residential customer will see a bill credit close to $14.00 on their October bill. The average customer uses 628 kwhs. Based on your usage, you used 460 kwhs, (460 x 2.193 cents = $10.09) which is the credit that appeared on your bill. In relation to your request for reimbursement of food loss, a claim form is being mailed out to you today, please fill it out completely and send it back to our Claims Department who will contact you directly regarding the results. Any request for reimbursement must be handled by our Claims Dept. as is our current process.

In accordance with the Illinois Commerce Commission guide lines ComEd only retains records going back two years therefore the account cannot be reviewed past tow years A letter will be mailed to the customer showing the usage used on each of the meters associated with this issue

Revdex.com,This complaint has been worked:Amount owed on the account was $94.31, we've agreed to write off the balance for PCE however we are not able to remove the debt from the customer's account as it was not incorrectly reported. This is an issue between the landlord (Ms [redacted], and the tenant that...

she rented her property to. A voicemail was left for the customer explaining this as well. Please let us know if you need anything further.

Customer of record at [redacted] requested to stop services on 5/28/2015. During the same call the customer...

was advised what was needed to establish services at any new premise address. After the call made 5/25/2015 ComEd has had no requests to establish services at the new address prior to services being disconnected for consumption on 10/15/2015. Mr. [redacted] is welcome to call ComEd to discuss his account status.

Ms. [redacted],  A Reliability Engineer looked into your concerns regarding the frequent outages you have recently experienced. He left several messages for you on January 27, 2016 explaining these outages and work that has been done to improve reliability in this area. If you have any...

additional questions or concerns please contact him directly to discuss. This has been resolved via your complaint through the Illinois Commerce Commission.

Complaint: [redacted]
I am rejecting this response because:Unfortunately, I disagree with the site manager’s assessment that the power to the home is working properly as evident that the power has gone out every winter since my family moved into this home.Constant digging has damaged the landscaping of our property and the power outage at the pole as a result of ComEd’s failure to correctly splice wires together has led to the damage of the stove in our home. We would like reimbursement for both issues. 
Sincerely,
[redacted]

Ms. [redacted]On 5/26/16, you were billed $389.18; which was the outstanding, unpaid balance from your previous address. This balance was transferred from your previous address and was considered past due immediately. As you made payments to your most recent account, the payments were first applied to the oldest balance. For example, on 6/13/16, we received a payment in the amount of $100.00; which reduced that $389.18 transfer balance to $289.18. On the next bill (7/27/16) the Miscellaneous (transfer balance) was reduced again by your $200.00 payment on 7/6/16; and the only transfer balance remaining was the $20.55 and the $58.34 as you mentioned, plus late charges.  Please review all of these bills and you will see ComEd is only listing the remaining portion of your past due balance from the previous address....not adding transfer fees. Once again, the balance you refer to are not fees or charges to transfer the service; the balance is your unpaid balance from the previous address.The Company's position remains the same. The balance is correct and due. Please feel free to contact me via the phone number I provided in your personal email response. Thank you.

Thank you for your inquiry. On 4/21/17, an unsuccessful attempt to reach Ms. [redacted] at the phone number provided and a voicemail and an email were sent to her explaining the following:On 11/28/16, a special payment arrangement was established to pay $334.10 by 12/9/16 to...

avoid service interruption. On 12/16/16, Ms. [redacted] filed Revdex.com complaint [redacted] requesting a special payment arrangement; which had already been granted. On 12/16/16 I spoke with Ms. [redacted] offering another special exception to pay $200.00 by 12/20/16. A payment in the amount of $99.74 was received on 12/21/16. On 3/2/17, 3/21/17 and 3/30/17 payments were received that were all returned by the bank for non-sufficient funds. Ms. [redacted] is advised to make a payment in the amount of $500.00 via an authorized agency and call the Care Center at [redacted] to validate the payment with the reference and receipt number and an order will be issued to restore the services. Thank you.[redacted]ComEd

Please see below for the resolution comments for Revdex.com Inquiry [redacted]:Name: John [redacted]Account: 1[redacted]RESOLUTION
COMMENTS:Revdex.com
#[redacted]/ ECR [redacted] I spoke with Mr. and Mrs. [redacted] and explained the
increase may be due to their previous meter running slow. On 2/11/16, the smart
meter passed...

testing at 99.9%. Per customer request, I issued an order to exchange
said smart meter with another [redacted] which was completed on 4/27/16. I
advised the customer that this meter exchange was performed to further
ease the customer’s concern and I did not expect this to result in any changes.
Customer understood and said they would call me back if they have further
questions.

I
tried to call customer unable to leave message. A balance $2,311.67 is owing on
account [redacted] in [redacted]'s name. The balance consists of charges
from 2 addresses 62182-32052 [redacted] Oak Park IL Service dates
8/31/10 to 8/26/11 $403.33 & 65712-96070 [redacted]...

[redacted] Chicago IL service  dates 9/19/13 to 3/14/15 $1,908.34. In order
to dispute the previous address charges above the customer must fax proof
of previous address from 8/31/10 to 1/23/15 to Marilyn [redacted] Fax [redacted]
After the requested information is received the customer’s concerns will be
addressed as a follow up to the original complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted] Per our Vegetation Management Department, the tree work is complete.  The branches are touching service wires (pole to house wires) and ComEd does not perform non-emergency tree trimming for wires running directly between the pole and the customer's electric meter.  If you would like to hire a contractor to trim the trees, ComEd will disconnect the service wire and re-connect it once trimming is complete.  If you would like to schedule this service please contact our Care Center at [redacted] to schedule an appointment.  The debris was from a broken branch and is in the neighbors yard. Per ComEd policy, that category of debris is left on site.

Initial Business Response /* (1000, 8, 2015/05/19) */
Unsuccessful attempts were made to reach you on 5/13/15 and 5/15/15 at the phone number listed on your account, messages were left and a letter was sent to you on 5/18/15 advising you established a four month deferred payment arrangement on...

3/16/15 for the $651.09 balance and agreed to $151.80 installments in addition to your current electric charges. At the time you established the agreement, you could have chosen a 12 month plan that would have divided the balance over 12 months and reduced the $151.80 intallment amount considerably. The plan is only to pay back the past due balance and you are still required to pay the current charges each month in addition to the installment amount.
Our records indicate we received two payments of $151.80 on 4/1/15 and 5/5/15; however the current charges of $115.51 are still due 5/26/15. It appears there is a misuderstanding of the terms of the agreement to pay the current charges plus the installment amount. In consideration of this, we will grant a one-time courtesy to establish a new payment arrangement for up to 10 months. This will reduce your monthly installment considerably and perhaps make it more affordable to keep the terms of the agreement. Please contact Customer Service at X-XXX-XXX-XXXX to establish a new plan if you wish. Otherwise, if you choose not to change the existing plan, your current charges of $115.51 are still due 5/26/15 and you would have two remaining installments of $151.80 each month plus your current charges.
You may also contact me directly to discuss this issue. My phone number is listed in the letter sent to your home 5/18/15. Thank you.