Lakeland Properties And Management

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured Our records indicate that the consumer initially filed the claim due to “Travel canceled, family backed out”As this was not a covered reason, the claim was rejectedThe consumer then stated that the family member backed out due to illness The policy was purchased on 6/21/and a letter from the doctor was provided indicating the family member was seen on 6/16/prior to the purchase of insuranceThis information did not overturn the denial the family member was advised during that visit on 6/16/not to travelThis would make the condition known prior to purchase I regret that we are unable to provide the consumer with a favorable response at this time Sincerely, Kalinda H [redacted] Claims Escalation Examiner Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted] : Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured. The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the refund, he is encouraged to call and request to speak to management. Sincerely, Kalinda H [redacted] Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

RevDex.com: I have reviewed the letter sent by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I feel no offer or solution was even attempted on Allianz’s part. When speaking to representatives from Allianz to get reimbursed for a cancelled trip, they kept asking me to go back and look at the policy that they sent me. I was told within this policy is a list of events that are covered (such as a court subpoena) under the “peril” policy, as well as, events NOT covered. Well the term “deduction in pay” is not listed in events not covered also. The term perils is used to describe the policy; and the word peril is defined as the dangers or difficulties that arise from a particular situation or activity. For me a decrease in pay of $500 a month is a difficulty that came about from the Government shutdown that affected the funding of my current place of employment. How can I justify spending money on a trip if my very livelihood had taken such a financial hit? I don’t understand how a court subpoena can be considered a peril, but an unforeseen loss in pay due to circumstances beyond my control cannot! I can’t believe Allianz wouldn’t even agree to reimburse me half the costs of the airfare. They aren’t even attempting to make me an offer. Regards, [redacted]

Dear Ms [redacted] : face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms are readily available in the booking path prior to purchase The terms were also emailed to the consumerWe show no error in that submission The insuring agreement included a named perils certificate that included all covered reasonsAccording to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reasonDue to this, we were unable to honor the consumers request for reimbursementI regret that we are unable to provide a more favorable response at this time Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms [redacted] : face="Times New Roman" size="3"> Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageSpecifically included in the terms were the following: Your plan’s effective date depends on how you purchased it you purchased it’s effective: in person the day and time you purchase your plan by mail the day after your application or other form is postmarked over the phone the day after you place your telephone order by fax the day after we receive your fax online the day after we receive your online order Trip cancellation coverage begins on your plan’s effective date, as long as we receive your premium before you cancel your trip or make a claim The insuring agreement did not provide coverage for any illness or injury that occurred within the days prior to the purchase of the insuring agreement Due to this reason, I regret that we are unable to overturn the denial of the claim at this time Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com Tell us why here

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They reviewed my claim and reversed their decision I received a phone call as well where the representative indicated that they should have done this in the first place, and that I shouldn't have had to contact them so many times in order to get this reviewed and processed properly They thanked me for highlighting this issue so that they can make sure it does not happen to other customers They are issuing me the money owedI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear [redacted] ***: Thank you for forwarding this matter to my attention We have reviewed the consumers claim Due to the time change that was to take place on the return flight, we have made the decision to overturn the denial /> The consumer has been reimbursed the maximum amount allowed under the Travel Delay benefit If the consumer has any questions regarding the claim process, they may contact our Claim Department at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear [redacted] : The above complaint number against Allianz Global Assistance, has not been resolvedI have not received my refund [redacted]

Timely hassle free processing of my trip cancellation claim after my traveling companion was medically unable to take the trip

Dear [redacted] , The information provided does not include a receipt for the accommodation expense We have gone ahead and reimbursed the consumer for the gas expense incurred during the delay At this time, this is all that we are able to process Thank you, [redacted] Claims Escalation Analyst

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium At this time we are not showing a claim has been filed on the policyIf the consumer wishes to file a claim, she mayThe claim will be adjudicated based on the terms of her insuring agreement Sincerely, Kalinda H [redacted] Claims Escalation Examiner Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionOur records indicate that we have not received the actual event tickets as requested which is why the claim still isn’t finalized The consumer needs to mail in the event tickets that were sent to her Sincerely, [redacted] Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Mr [redacted] ,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.In particular, the coverage provides reimbursement if you are serving in the U.SArmed Forces and are reassigned or have your personal leave revokedThe documents we have in file show your reassignment from 2013; however, this was not the cause of your lossPlease provide proof that your leave was revoked.For any further questions, you can contact the Claim Department at [redacted] .Sincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

This company peddles a scam They DO NOT INSURE TRAVEL PLANS You have to jump through so many hoops, they just pocket your money and tie you up on hold/transfer/hold/transfer etc [redacted]  (CEO for the past years) has obviously not effected change

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com:The business ultimately provided an insurance policy on both my wife and ITherefore I consider this complaint resolved Regards, [redacted]

Dear Ms***: size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused We do not have a product that would offer insurance for the price indicated by the consumerIf the consumer received that information from [redacted] in error, he may want to call them to report the incident and for resolution Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has yet to be receivedThe consumer has been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical conditionUntil the documentation is received, we would be unable to finalize the claim reviewSincerely, Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

[redacted] ***: Thank you for bringing this matter to my attentionOur insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer along with a day satisfaction guarantee period The insuring agreement included a named perils certificateUnfortunately, having to cancel the trip due to business obligations was not included as a named peril in the consumer’s certificate At this time I regret that we are unable to honor the consumers claim for reimbursement Thank you, [redacted]

Clearly stated advertising and an absolute scam,as far as simple "travel insurance" goesSimply put, when purchasing an airline ticket from the airlines or various travel websites the "Allianz Global" insurance company comes up as an option for "insurance" in case your travel needs changewhat is NOT stated as their as so many loopholes to their policy, you would to basically DIE to get your money backAnd my circumstances was simply a request for reimbursement to change an airline ticket's date--- if I had stuck with original date of travel, I would have been terminated from my jobThus, I HAD to make a date change, yet Allianz stated that "They dont cover for POSSIBLE termination, only termination"