Lake-View House Restaurant

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Theybdid bill the card twice and we have records to prove itWe did dispute the charges with the credit card companyI believe the manager is trying to keepthis information from the owner and I would like a response from the ownerMy mother did ask to have her order changed and it was, but no one else was offered this option Regards, [redacted] ***

What *** *** is stating does not match our recordsThere may have been temporary charge on may 7th but I can assure you that charge was never finalizedWe asked *** *** to provide credit card statement or some form of proof that the charge in question had actually been charged to her credit cardWe never heard back from herIf *** provides proof that her card had actually been charged we will deal with it accordinglyOur Company never got payment, therefore it will be a matter of dealing with the credit card companyIf *** does not provide such proofI will assume this is nothing more than Harassment

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Theybdid bill the card twice and we have records to prove it. We did dispute the charges with the credit card company. I believe the manager is trying to keepthis information from the owner and I would like a response from the owner. My mother did ask to have her order changed and it was, but no one else was offered this option.  
Regards,
[redacted]

Please be advised after reviewing the Credit Card Batch on file for May 7th, 2017. we can state with absolute certainty that your Credit Card was Not Charged. The Party was offered another meal. Only one person requested a different meal. This plate was brought out within a few minutes. We feel that...

we did everything we could to address your complaints. But, obviously to no avail