Complaint: [redacted] I am rejecting this response because: Regards, none of my concerns as been properly addressThe vehicle purchase is still in the shop for engine repair and no warranty approval has been approveThis situation is begin become a stressor to my health and family well being [redacted]
YOU DO HAVE A POWER TRAIN WARRANTY YOU PURCHASEDIT IS UP TO THEM ON WHICH ITEMS THEY COVER SO YOU MUST WORK WITH THEMTHERE WAS NO OTHER WARRANTY ON THIS UNIT THAT WOULD BE COVERED BY GRAY DANIELSWE ARE NOT RESPONSIBLE FOR ANY REPAIRS YOU HAVE APPROVED TO HAVE COMPLETEDWE WILL WORK WITH YOU IF YOU WISH TO TRADE AND PURCHASE ANOTHER CAR JUST LET US KNOW
As discussed in June, the nature of the breis in questionThe Glendale Police Department investigated the supposed break-in, and the results of that investigation were not conclusive that the robbery occurred here, if at allIt seems that although the window was smashed, there was only
broken glass within the vehicle, and none on the ground where the window was allegedly smashedIt appears the criminal was polite enough to sweep up the broken glass at the scene prior to stealing your radioWe did pay for your repairs, and the windowWe will not pay for your radioThe Glendale Police Department is more than happy to share the results of their investigation with your insurance company
We sincerely apologize for your perception of David Hobbs Honda. As the recipient of the Dealer Rater Customer Satisfaction award for the last three years, as well as voted “Best of Milwaukee” in 2016 by the people of the greater Milwaukee Area as the #1 import car dealer, we were surprised by your...
comment, as we’ve never heard that complaint previously. For that, we wish to sincerely thank you for bringing your concern to our attention. The purposeful open design of our showroom was created to enhance the “fun” aspects of purchasing a vehicle. From the multiple large screen displays, to the wheel of prizes, to the raffle entry area, to the gourmet coffee bar – we openly invite everyone to enjoy.Rest assured though, things that should be private remain so. Your personal information is of utmost importance to not only you, but also to us. We consider our customers as family. That’s why we have private offices to conduct that portion of the transaction. About the only private information you’d share in the showroom is the special color and options that you desire on your new Honda. When it comes to credit, financials and the like – you’re in a private office.Thank you again for your comments, and hopefully we’ve alleviated any concerns you may have.
Complaint: [redacted]
I am rejecting this response because:
Regards, none of my concerns as been properly address. The vehicle purchase is still in the shop for engine repair and no warranty approval has been approve. This situation is...
begin become a stressor to my health and family well being.
[redacted]
YOU DO HAVE A POWER TRAIN WARRANTY YOU PURCHASED. IT IS UP TO THEM ON WHICH ITEMS THEY COVER SO YOU MUST WORK WITH THEM. THERE WAS NO OTHER WARRANTY ON THIS UNIT THAT WOULD BE COVERED BY GRAY DANIELS. WE ARE NOT RESPONSIBLE FOR ANY REPAIRS YOU HAVE APPROVED TO HAVE COMPLETED. WE WILL WORK WITH YOU IF YOU WISH TO TRADE AND PURCHASE ANOTHER CAR JUST LET US KNOW.
Complaint: [redacted] I am rejecting this response because: Regards, none of my concerns as been properly addressThe vehicle purchase is still in the shop for engine repair and no warranty approval has been approveThis situation is begin become a stressor to my health and family well being [redacted]
YOU DO HAVE A POWER TRAIN WARRANTY YOU PURCHASEDIT IS UP TO THEM ON WHICH ITEMS THEY COVER SO YOU MUST WORK WITH THEMTHERE WAS NO OTHER WARRANTY ON THIS UNIT THAT WOULD BE COVERED BY GRAY DANIELSWE ARE NOT RESPONSIBLE FOR ANY REPAIRS YOU HAVE APPROVED TO HAVE COMPLETEDWE WILL WORK WITH YOU IF YOU WISH TO TRADE AND PURCHASE ANOTHER CAR JUST LET US KNOW
we have talked with the customer and resolved the issue
As discussed in June, the nature of the breis in questionThe Glendale Police Department investigated the supposed break-in, and the results of that investigation were not conclusive that the robbery occurred here, if at allIt seems that although the window was smashed, there was only
broken glass within the vehicle, and none on the ground where the window was allegedly smashedIt appears the criminal was polite enough to sweep up the broken glass at the scene prior to stealing your radioWe did pay for your repairs, and the windowWe will not pay for your radioThe Glendale Police Department is more than happy to share the results of their investigation with your insurance company
We sincerely apologize for your perception of David Hobbs Honda. As the recipient of the Dealer Rater Customer Satisfaction award for the last three years, as well as voted “Best of Milwaukee” in 2016 by the people of the greater Milwaukee Area as the #1 import car dealer, we were surprised by your...
comment, as we’ve never heard that complaint previously. For that, we wish to sincerely thank you for bringing your concern to our attention. The purposeful open design of our showroom was created to enhance the “fun” aspects of purchasing a vehicle. From the multiple large screen displays, to the wheel of prizes, to the raffle entry area, to the gourmet coffee bar – we openly invite everyone to enjoy.Rest assured though, things that should be private remain so. Your personal information is of utmost importance to not only you, but also to us. We consider our customers as family. That’s why we have private offices to conduct that portion of the transaction. About the only private information you’d share in the showroom is the special color and options that you desire on your new Honda. When it comes to credit, financials and the like – you’re in a private office.Thank you again for your comments, and hopefully we’ve alleviated any concerns you may have.
Complaint: [redacted]
I am rejecting this response because:
Regards, none of my concerns as been properly address. The vehicle purchase is still in the shop for engine repair and no warranty approval has been approve. This situation is...
begin become a stressor to my health and family well being.
[redacted]
YOU DO HAVE A POWER TRAIN WARRANTY YOU PURCHASED. IT IS UP TO THEM ON WHICH ITEMS THEY COVER SO YOU MUST WORK WITH THEM. THERE WAS NO OTHER WARRANTY ON THIS UNIT THAT WOULD BE COVERED BY GRAY DANIELS. WE ARE NOT RESPONSIBLE FOR ANY REPAIRS YOU HAVE APPROVED TO HAVE COMPLETED. WE WILL WORK WITH YOU IF YOU WISH TO TRADE AND PURCHASE ANOTHER CAR JUST LET US KNOW.