Laidlaw Agency Inc

Review: Refuses to take my married daughter off our insurance policy as the state it is the law for them to be on until age 25. my daughter does not and has not lived with us for more than 2 years. Have treied on different occasions to have her removedDesired Settlement: would like to be credited back for chareges on our insurance since october of 2015.

Business

Response:

Agency is aware of this former client's complaint. Agency staff and Agent Dan L[redacted] have explained this to the former client. Recently my client [redacted] called my agency and stated that she told either my agency or [redacted]'s after hours or [redacted] direct (1-800-[redacted]) to remove her daughter. She could not recall which option she used. My Agency or [redacted] could not find any record of ever having been directed to make this change. Agency staff explained that [redacted]'s rules can only go back up to 1 renewal with proper proof that there was a mistake made. The client had no proof. The client could not even specify a date or even a month when she claims she wanted this change made. When told of another change made 2 years ago, she decided to use that particular date. If that is the case she would have received at least 4, 6 month renewal policies since that time showing daughter clearly listed on the policy. This was explained in detail to [redacted] by Agent Dan L[redacted] and prior to that by my staff. After hanging up on agent stating she was calling home office of [redacted], we have only received her notification to cancel her [redacted] policies the next day. The next day she cancelled her policies with [redacted], I do no know if she received further explanation or filed any complaints with [redacted] home office, my agency has not been notified by [redacted] home office. My Agency, My staff, [redacted] and myself have fulfilled all of our duties according to PA law for this now former client. I do understand that she is angry, but it is a policy holder's responsibility to read her renewal policies and notify us if something is incorrect.