LaFolie

Dear [redacted],We recently received your complaint #[redacted] regarding your Divine Youth account. We take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you were...

to have a 17 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.78 seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.As a courtesy today we have provided you with a 100% refund on your most recent charge. You were refunded $89.78 txn: [redacted]. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges.  I hope this resolves your concern today and I hope you have a good day!

Dear Paulette Tarlton,We recently received your complaint #[redacted] regarding your LaFolie account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on November 09, 2017.The terms of the offer...

that you agreed to at the time of your order clearly state that you were to have a 17 day trial period starting from the date that the order was placed, in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.78 for the LaFolie Hair Growth Serum seventeen days from the date that the order was placed for the product(s)."These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed, that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.78 on November 26, 2017. According to our records the first contact we had requesting the cancellation of your account was on November 27, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You were refunded $89.78  Transaction #3881886460. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],We recently received your complaint #[redacted] regarding your La Foil account. We take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have a 17 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.78 and $69.48 seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.According to our records the first contact we had requesting the cancellation of your account was on August 22, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, the representative provided you with a 50% refund on your most recent charges as you agreed. You were refunded $34.74 txn: [redacted] and $44.89 txn: [redacted] on August 22, 2017. We have refunded the remaining amount of $34.74. and $$44.89 please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges.  I hope this resolves your concern today and I hope you have a good day!

Dear [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. As a courtesy, you were provided with a 100% refund on your most recent charges. You were refunded $69.48...

and $89.78 on April 04, 2018. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],We recently received your complaint regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on September 13, 2017.The terms of the offer that you agreed to at the...

time of your order clearly state that you were to have a 17 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $[redacted] seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $[redacted] when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 30, 2017 after your payment was already processed when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You were refunded $[redacted] Transaction ID [redacted] please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges.  I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],We have looked into this matter and apologize for any inconvenience. We will be mailing a check to the address provided, [redacted]. Please allow 7 - 10 business days to receive this refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. How ever, none of what was stated in the response back from the business is true. I checked both website and my order confirmation and none of it states the "terms" about this 14 day trial or you will e charged full price. The only way to see the full terms IN DETAIL is to click the link ON THE WEBSITE and read the terms and conditions. 1 out of 30 people will click that link to read the terms where as the rest of us scroll through the page to read what we are buying into. I appreciate the company refunding me the full amount, but NO where did I see the details about cancelling my order after 14 days and that it was to start the day that I confirmed my order! This company has a lot to hide and needs to be more vague about what they are selling to customers.
Regards,
[redacted]

Dear  [redacted],We do not offer free products, we offer a trial period. I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. After reviewing your account it appears we have not received the product back, however as a courtesy we have refunded the $89.78...

charge transaction ID [redacted] and can take 3-5 business days to reflect back into your account.  I hope this resolves your concern today and I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to thank the company for refunding me as I was in pretty dire straits when the money was taken unexpectedly. Thank you very much!
Regards,
[redacted]

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 17 Day Trial, which begins the date of the order....

You have 17 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 17 Day time frame, we charge you the full price for the product that you ordered.After reviewing your account it appears you called and spoke with a Representative on 05/27/2017 and agreed to a 30% refund of $26.93, as a courtesy we have issued the remaining $62.85. There has been a total of $89.78 refunded back to your Visa card ending in [redacted] Transaction ID [redacted].  I hope this resolves your concern today I hope you have a good day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for.  As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 17 Day Trial, which begins the date of...

the order. You have 17 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 17 Day time frame, we charge you the full price for the product that you ordered. Our contact information is on our ordering site as well as on the back of our products. As a courtesy, we have issued a full refund today for the charge of $89.87 TransID [redacted] and $89.87 TransID [redacted] back to your Visa ending in [redacted]. Please allow 2-5 business days to reflect back into your account.  I hope this resolves your concern today I hope you have a good day!

Dear [redacted],Thank you for contacting us and sharing your concern. I am sorry to hear that you were not satisfied & apologize for the inconvenience this may have caused. After reviewing your account, you were refunded $89.78 on December 29, 2017 Trans ID: 3776022662, and $6.97 on  January...

09, 2018 Trans ID: [redacted]. To resolve this complaint please contact your Finacial Instituton to confirm that the refunds were issued. I hope you have a great day!

Dear [redacted],We recently received your complaint #[redacted] regarding your LaFoile Hair account. We take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you were...

to have a 17 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.78 seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.According to our records the first contact we had requesting the cancellation of your account was on August 15, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have issued a full refund. You were refunded $89.78 txn: [redacted]. Please allow 3-5 business days to reflect back into your account. Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day! Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],We recently received your complaint regarding your account. We take complaints very seriously and we hope this response will provide you with additional information.We do not offer Free products, we offer a Trial period to build awareness of our products and services.The terms of the...

offer that you agreed to at the time of your order clearly state that you were to have a 17 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.78 seventeen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.78 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on October 04, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You were refunded $89.78 Trans ID [redacted] please allow 3-5 business days to reflect back into your account. Your account remains canceled and you will not receive any further shipments or charges.

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. I am sorry to hear that you were not satisfied. While we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have...

overlooked them. We do apologize for any inconvenience this may have caused you. As a courtesy, today we have provided you with a 100% refund on your most recent charge. You were refunded $79.78. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. I am sorry to hear that you were not satisfied. While we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have...

overlooked them. We do apologize for any inconvenience this may have caused you. As a courtesy we have refunded the account in full. You were refunded $69.48, and $89.78. Please allow 3-5 business days for the refund to reflect into your account. I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 17 Day Trial, which begins the date of the...

order. You have 17 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 17 Day time frame, we charge you the full price for the product that you ordered.After reviewing your account it appears we have already issued you the refund in the amount of $89.78 on 07/15/2017 TransID [redacted] as a courtesy back to your Visa ending in [redacted]. The other charges you have mentioned are not from our company.Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!