Lady Katharine Cruises

From: [redacted] Sent: Tuesday, September 30, 8:AM /> To: [email protected]: Fw: Refund On Tuesday, September 30, 8:AM, [redacted] > wrote: Hello [redacted] , Thank you for contacting us We credited your [redacted] card in the amount of $on September 29, Best regards, [redacted] [redacted] Lady Katharine Cruises [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrom: *** *** ***] Sent: Tuesday, September 30, 8:AMTo: [email protected]: drop complaint
I had filed a comp[plaint against the Lady Katherine cruise line in dispute of $I received a letter from *** *** this morning via email that my money was refunded to my ***I don't have my complaint number but I want to settle this complaintIs there anything else I need to do besides this email? Thanks, *** ***
Sincerely,
*** ***

From: [redacted] Sent: Tuesday, September 30, 2014 8:47 AM
/>
To: [email protected]: Fw: Refund
 
 
On Tuesday, September 30, 2014 8:04 AM, [redacted]> wrote:
 
Hello [redacted],
Thank you for contacting us.
We credited your [redacted] card in the amount of $949.20 on September 29, 2014.
Best regards,
[redacted]
 
[redacted]
Lady Katharine Cruises
[redacted]

Review: Last month I reserved 35 tickets for the Oct. 5th foliage cruise. I was charged $949.70 to my [redacted] card and was told the next $949.70 would be charged on Sept. 12th. Due to family medical reasons and other reasons I called and emailed the Lady [redacted] saying I am cancelling the tickets. I was told that because I was 2 days late which included weekend I missed the cancelation policy per contract and would have to pay the 4949.70 unless the company was able to sell the tickets I had reserved. I immediately called my [redacted] and filed a grievance. The woman at Lady Kathreine stated agian that if they can sell the seats my money would be given back off my credit card. I checked today and found out that they did indeed sell out the cruise per their web site but I am still being billed on my [redacted]. I called [redacted] tonight and they agree that Lady [redacted] is double dipping and charging me plus 35 other people, This is illegal. I sent Lady [redacted] an email again tonight and haven't hear back. All I want is my $949.70 credited to my [redacted] card.Desired Settlement: I just want the charge removed off my credit card. I can't afford to pay this extra amount for services which never took place. Thank you.

Business

Response:

From: [redacted]

Sent: Tuesday, September 30, 2014 8:47 AM

To: [email protected]

Subject: Fw: Refund

On Tuesday, September 30, 2014 8:04 AM, [redacted]> wrote:

Hello [redacted],

Thank you for contacting us.

We credited your [redacted] card in the amount of $949.20 on September 29, 2014.

Best regards,

Lady Katharine Cruises

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

From: [redacted]]

Sent: Tuesday, September 30, 2014 8:46 AM

To: [email protected]

Subject: drop complaint

I had filed a comp[plaint against the Lady Katherine cruise line in dispute of $949.70. I received a letter from [redacted] this morning via email that my money was refunded to my [redacted]. I don't have my complaint number but I want to settle this complaint. Is there anything else I need to do besides this email? Thanks, [redacted]

Sincerely,