La-Z-Boy Showcase Shoppes, Inc.

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear Revdex.com,
Thank you for the letter from Mr***
The customer has been authorized to get a replacement recliner
We will notify the store where his purchase was made to contact him to invite him in to reselect
Kindest
Regards,
La-Z-Boy Incorporated
Donata H
Escalation Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
La Z Boy left a message on my answering machine today

Initial Business Response /* (1000, 6, 2015/08/12) */
Dear Revdex.com,
Thank you for the letter from the customer.
Our records show the chair was repaired for the customer on August 8th.
Kindest Regards,
La-Z-Boy Incorporated
[redacted] H.
Escalation Specialist
Initial Consumer Rebuttal /*...

(2000, 8, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The chair was repaired.