La Tapatia Mexican Grill

I HAVE RECEIVED THE COMPLAINT FILED AGAINST MY BUSINESSAFTER AN INSPECTION OF THE RECORDS AND INTERVIEWS WITH THE STAFF THAT WAS PRESENT AT THE TIME, I DO FEEL THAT THE CUSTOMER WAS CHARGED $IN EXCESS OF THE APPROPRIATE AMOUNT OF THE TICKETI HAVE TAKEN ACTION TO ISSUE A CREDIT TO THE CARD IN THAT AMOUNTIF WE ARE UNABLE TO DO SO ON THE CARD, I INTEND TO CONTACT THE CUSTOMER TO WORK OUT A DIFFERENT MANNER TO RETURN THE OVER CHARGED FUNDS TO HERI HAVE PUT IN PLACE TRAINING WITH THE STAFF OF THE RESTAURANT, AND THIS SERVER IN PARTICULAR, AS TO OUR RESTAURANT'S PRICING GUIDELINES TO PREVENT ANY FUTURE ERRORS IN CHARGES TO CUSTOMERS, I INTEND TO CONTACT THE CUSTOMER IN QUESTION DIRECTLY TO EXPRESS MY PERSONAL APOLOGIES FOR THE ERROR COMMITTED BY MY SERVER ON THE DAY IN QUESTION, AND TO EXPLAIN THE STEPS WE INTEND TO MAKE TO RESOLVE THE ISSUEI ONLY WISH SHE WOULD HAVE CONTACTED ME DIRECTLY THE NEXT DAY SO THAT I COULD HAVE RESOLVED THIS ISSUE WITH HER EVEN MORE PROMPTLYRESPECTFULLY SUBMITTED

I HAVE RECEIVED THE COMPLAINT FILED AGAINST MY BUSINESS. AFTER AN INSPECTION OF THE RECORDS AND INTERVIEWS WITH THE STAFF THAT WAS PRESENT AT THE TIME, I DO FEEL THAT THE CUSTOMER WAS CHARGED $14.64 IN EXCESS OF THE APPROPRIATE AMOUNT OF THE TICKET. I HAVE TAKEN ACTION TO ISSUE A CREDIT TO THE...

CARD IN THAT AMOUNT. IF WE ARE UNABLE TO DO SO ON THE CARD, I INTEND TO CONTACT THE CUSTOMER TO WORK OUT A DIFFERENT MANNER TO RETURN THE OVER CHARGED FUNDS TO HER. I HAVE PUT IN PLACE TRAINING WITH THE STAFF OF THE RESTAURANT, AND THIS SERVER IN PARTICULAR, AS TO OUR RESTAURANT'S PRICING GUIDELINES TO PREVENT ANY FUTURE ERRORS IN CHARGES TO CUSTOMERS, I INTEND TO CONTACT THE CUSTOMER IN QUESTION DIRECTLY TO EXPRESS MY PERSONAL APOLOGIES FOR THE ERROR COMMITTED BY MY SERVER ON THE DAY IN QUESTION, AND TO EXPLAIN THE STEPS WE INTEND TO MAKE TO RESOLVE THE ISSUE. I ONLY WISH SHE WOULD HAVE CONTACTED ME DIRECTLY THE NEXT DAY SO THAT I COULD HAVE RESOLVED THIS ISSUE WITH HER EVEN MORE PROMPTLY. RESPECTFULLY SUBMITTED