La Senza Stores Reviews (%countItem)
La Senza Stores Rating
Address: 3 Limited Pkwy E, Reynoldsburg, Ohio, United States, 43068-5300
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I had purchased 3 bra tops at the La Senza store in *** a while ago. After trying a couple of times of the bra tops, I started to realize that the material used was itchy and bad quality. I am not able to continue wearing these bra tops anymore because I am allergic to the material.
Hello ***,I'm sorry to hear that you had an unpleasant experience with our Bra Tops. Please accept our apologies for any inconvenience this has caused you. I have refunded your $60.00, you should have that in about 7-10 days. I'd like to hear more about your experience if you have the time and would like to discuss.
@LaSenzastores.com
Please don't hesitate to reach me by phone or reply to this email if I can be of further assistance.
We appreciate your business and hope that we will see you back soon.
Thank you ***! Cheri SLa Senza Customer Service ***
Empowering women worldwidePhone: *** Cheryl.S
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Regards
On 06/02/2019, I placed an order (#***) online and paid, as usual for me, by Paypal. Upon receiving the package 06/05/2019, and deciding to return some items, I was shocked to see that La Senza's return policy with regard to those who pay using Paypal is a decade or more behind the times and shows bias against Paypal customers. I do a lot of online shopping, with Paypal, and I've never seen such archaic policies. They are the only national chain that I have ever shopped at that penalizes customers for using a payment method they offer. No other major retailer I use (***, ***, ***, ***, ***, to name only four) treat Paypal customers any differently; but La Senza does. While those who place an order with a credit card can simply return items ordered online to a store for a refund, Paypal customers are excluded from receiving a money back refund. They are only eligible to receive an exchange or merchandise credit. If a Paypal customer wants their money back, not only are they not able to do so in the store, they are restricted to returning items by mail ONLY, to, add insult to injury, have to pay for the "privilege" of getting their money back, as La Senza is apparently the only chain retailer in Canada that doesn't provide return shipping labels, thereby forcing the customer to pay for return postage. In my case, the return postage costs more than some of the items. While I concede these ridiculous, anachronistic policies are in the third & fourth paragraphs of their Returns page, given that they are so unreasonable, and so out of sync with the rest of the online retail world, I would hope they would make an exception, and better still, update them. All other retails are able to complete the simple task of refunding Paypal purchases in store, in a matter of minutes, and have been doing so for several years.
Order_Number:
We have taken care of customer.
Complaint: ***
I am rejecting this response because:
They did send a return label, which while I appreciate, is the literal, absolute least they could do. I "reject" the response for the reasons that their discriminatory treatment of Paypal customers will apparently continue, and I do not consider the childish, sarcastic email sent 06/19/2019 by "Noelle" as having "taken care of a customer". That said, I look forward to receiving my refund, once the antiquated, mail-in return process is completed, and hope that some day, they will treat all the customers equally, even though I will never again be one.