La Quinta Inn

Dear [redacted] ,The vehicle in question was just purchased by our Chevrolet storeOccasionally, in the course of purchasing and stocking in recent purchases, the actual cost gets posted as opposed to the sale pricewhich would include any repair order as well as profit marginThis vehicle was the third vehicle ofinterest to this customer which we endeavored to locateEvidently, between the time that the customer took a screen shot and the time which it took us to get the car from our Chevrolet location, as the customers trade vehicle was in our service department, the price was adjusted by our Chevrolet location to reflect a fair and reasonable amount of markupWe showed the customer that the price had been changed to reflect this reality.In addition, our website has the following disclosure; "While we make every effort to ensure the data listed here is correct, there may be instances where some of the pricing, options or vehicle features may be listed incorrectly as we get data from multiple data sourcesPlease confirm the details of this vehicle with the dealer to ensure its accuracy."The customer was not coerced in any way into purchasing said vehicle, in fact, he was given the opportunity to decline the purchase on several occasionsIn summation, this transaction was carried out in good faith and we feel no other consideration is necessary.Daniel GGeneral Manager

We recently booked a room at the La Quinta Inn in Mesquite texas off 80/Belt Line after a home fire that forced us to bounce from hotel to hotelOur service was fine up until Monday 4/4/at about 12:45am when we were forced to leave the hotel that had what we presume was a mixture of urine and other waste draining from the ceilingWe don't know because we were never helpedWe were asked to wait until the next morning while liquid rained from our bathroom ceiling and seeped into our roomWhen I called the manager, she treated me like an inconvenience for "waking her up" and demanding an explanation for why we're being asked to stay in the room until the next morningInstead of apologizing for the unsanitary conditions she's asking me to sleep through, the first thing she does is accuse me of smoking in her room (which we didn't)When I asked why she would accuse me of that, she responded with "Because you denied room service" (No one came? And EVEN IF that were true, so we mus

We vehemently refute the language used by this customerWith respect to his request we will, out of a mutual desire to part ways, refund the balance he requests in the amount of $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As one would expect from dishonest merchants they allusion to the disclaimer means their ineptitude is to be excused. This complaint has clearly indicated that this practice is known, and therefore willful acts to deceive consumers. Please see statements from the Sales Rep that this pricing switch-game has been going on for months. I refute the validity of this response and seek restitution as they also knew the condition of my trade vehicle which was not drivable, of Toyota brand and therefore I indeed was over a barrel to get anything for the trade it had to be on a car they had. I have and can provide many other deceptive screen shots of false advertising and bait-and-switch pricing perpetrated by this company. And last but so very telling the blame game citing another dealer in their common ownership of dealerships demonstrates the mickey mouse outfit they really are. I am still awaiting a response from the Attorney General but mark my words I am not letting this go.Regards,
[redacted]

Dear [redacted],The vehicle in question was just purchased by our Chevrolet store. Occasionally, in the course of purchasing and stocking in recent purchases, the actual cost gets posted as opposed to the sale pricewhich would include any repair order as well as profit margin. This vehicle was...

the third vehicle ofinterest to this customer which we endeavored to locate. Evidently, between the time that the customer took a screen shot and the time which it took us to get the car from our Chevrolet location, as the customers trade vehicle was in our service department, the price was adjusted by our Chevrolet location to reflect a fair and reasonable amount of markup. We showed the customer that the price had been changed to reflect this reality.In addition, our website has the following disclosure; "While we make every effort to ensure the data listed here is correct, there may be instances where some of the pricing, options or vehicle features may be listed incorrectly as we get data from multiple data sources. Please confirm the details of this vehicle with the dealer to ensure its accuracy."The customer was not coerced in any way into purchasing said vehicle, in fact, he was given the opportunity to decline the purchase on several occasions. In summation, this transaction was carried out in good faith and we feel no other consideration is necessary.Daniel G. General Manager

Review: I drove to Sacramento, CA from Santa Cruz, having booked a five-night stay at La Quinta Inn at 200 Jibboom Street in Sacramento, CA 95811. Three weeks prior to arriving, I requested to be given one of their quietest rooms. I am here to attend a five-day training as an advanced practice nurse. The class runs 8 hours a day, beginning at 8am each day downtown. On my first night, my neighbors at La Quinta were banging doors and walls and talking loudly from 11pm to 7pm. I called the front desk to complain and was told they would send someone over to investigate. Nothing changed, and I had only 1 hour of sleep before my first day of class. The manager was notified the next day, and only two days later another load of noisy, oblivious people were given the rooms next to mine. I called the front desk to ask if the hotel was full. The attendant replied that it was not yet full, so I asked her why they had placed people next to me if there were still rooms available elsewhere. I made a point of reminding her about the sleepless night I had just experienced as well as the fact that the only reason I was paying for this room was to get a full night of sleep every night to prepare for my 8-hour trainings in the morning. I told the attendant that if the hotel was not prepared to keep these neighbors quiet, then at 10pm I would call the police to charge my neighbors with disturbing the peace. For her part, the attendant had nothing at all to say. She simply went silent, so I hung up and called back. I asked for her name, so I could report her dismissive behavior to the manager, and she replied that her name was [redacted]. She then became silent again, and I warned that they did nothing to ensure the quiet of my room, I would report all of this to the Revdex.com and that I now wanted to speak to the employee in charge in person. [redacted] still had no reply. This is amazingly ignorant behavior, irresponsible and cowardly. Of course, there is more. The wireless Internet service that I was promised before I booked my room only works intermittently despite the fact that we are living in 2014. When I asked about this, the final reply was that nothing could be done. Prior to arriving at La Quinta, I was assured that the hotel shuttle could drop me off near my training (6 minutes from the hotel) between 7:30am and 8:00am, but twice I had to verbally spar with the desk clerk to secure this time because the clerk insisted that the shuttle could only leave the hotel on the hour. It felt like I had landed in a third-world country. Finally, I reserved a non-smoking room; however, on two occasions my neighbors have been standing in the narrow corridor near my room, smoking cigarettes like human chimneys, and I have had no other option than to walk through their smoky haze and into my room, where my shirt and hair then reeked of cigarette smoke. Naturally, I will never choose La Quinta again. This will be my first and last experience of the hotel, and I am sure that the healthcare personnel who fly in each month from all over the state to attend classes in forensic medical examining will avoid La Quinta as well.Desired Settlement: The cost of my stay.

Business

Response:

Called guest twice and left voice message, apologized for inconvenience to see what exactly he wants, we would send him free gift certificate since his reservation was prepaid through Expedia. I tried to call him twice when he was in the hotel, but no luck.

When guest checked in that day later reported noise and security went twice, no noise was heard coming from anywhere, front desk offered to change his room, but Mr. [redacted] refused and later that night called front desk not to check in anyone close to his room. Guest was told about our shuttle availability and how Airport is priority, but we can do our best upon availability to take guest to downtown area. Mr. [redacted] scheduled at 7:30am between 7:00am and 8:00am airport runs, but did not show up to lobby until 7:45am, even Driver called his room twice to inform him that we are waiting for him, but no response so we were unable to take him to downtown until after 8:00am shuttle to airport, guest refused to go that time saying that he would be late for his class which we apologized again and explained the circumstances to make sure he understand that he was late, he was upset and advised that he was going to call the Revdex.com.

Consumer

Response:

I am rejecting this response because:

The account that the manager has given of my experience at the hotel and his employee's replies is incorrect, and so I have posted the following paragraphs as a reminder of what actually happened. First I will point out that I was never asked if I wished to change rooms, but rather, as you will read again below, I was met with unprofessional silence on the telephone each time, a cowardly silence. As for the shuttle to my forensic training, the key phrase here is 'prior to arriving'. Staff informed me before I booked my room that the shuttle could drop me off downtown between 7:30am and 8:00am each morning, and this drive is a mere 4 to 5 minutes. There were no 'if, ands, or buts' mentioned in relation to the shuttle. The hotel manager says he called me twice during my stay, yet he left no voice message on my phone, and, as the hotel staff was well aware, I was in training from 8am to 5pm each day.