Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Everything they say is correct except that he left because I didn't want to buy a new refrigerator and did not put together the parts that he had dismantled.? He should have done that before he left.? Why didn't he do that?? He just walked out.? I was told to use a hair dryer was not a good choice.? He could have ruined the plastic.? Also, he told me he couldn't fix it.? He never said anything about Sears.? That's why I am not satisfied.? An apology would have been in order [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We are responding with same response as original.? Regardless if work was done or not, this fee would be chargedIf repair is not be done we do charge a standard diagnostic fee of $30-$40, which was not charged as customer did make a purchaseCustomer should have been charged $trip charge and a diagnostic fee of $30-since machine was not repaired and purchase not madeTotals and quotes are gone over with customer before bill is made out so that the customer may decideOnce decision is made, technician writes up the bill and customer makes payment and signs invoiceCustomer received refund of all monies minus $for the trip chargeShe will not be refunded this amount, as technician did go to home.?
The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept.The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept.The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Everything they say is correct except that he left because I didn't want to buy a new refrigerator and did not put together the parts that he had dismantled.? He should have done that before he left.? Why didn't he do that?? He just walked out.? I was told to use a hair dryer was not a good choice.? He could have ruined the plastic.? Also, he told me he couldn't fix it.? He never said anything about Sears.? That's why I am not satisfied.? An apology would have been in order [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We are responding with same response as original.? Regardless if work was done or not, this fee would be chargedIf repair is not be done we do charge a standard diagnostic fee of $30-$40, which was not charged as customer did make a purchaseCustomer should have been charged $trip charge and a diagnostic fee of $30-since machine was not repaired and purchase not madeTotals and quotes are gone over with customer before bill is made out so that the customer may decideOnce decision is made, technician writes up the bill and customer makes payment and signs invoiceCustomer received refund of all monies minus $for the trip chargeShe will not be refunded this amount, as technician did go to home.?
The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept.The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept.The company has not resolved the issueThe technician never once touched my machine or even looked at itHe only stood next to it when he gave me the bogus estimate as I have stated several timesTherefore the company cannot charge a trip charge for no estimate being given legitimatelyThey originally tried to say that there would be an additional trip charge on top of the charges for the repair if it had been donenow they are once again changing the storyI do not accept this response and this issue is NOT resolvedYour website was unable to take my response so I am responding this way in your emailMy response was given within the allowed time of days as I do not accept