LA Nails

"Dear [redacted] , As new owners of the LA Nails salon, we are truly sorry that you were not satisfied with your experience at our salon and we would like the opportunity to try to rectify the situation in your favorWhen you and your friend visited our salon on September 09, 2017, you were assigned George, the former owner of the salon, to do your nailsSeptember 09,was George’s last day of work at the salonYou apparently questioned the use of a gel powder George had offered you, which is a product often used in tandem with other nail products available at the salonYou had claimed at that time that there was no such productThere is such a product, and George did use it on your nails without incidentOur salon employee, Ty, was assigned to do your friend’s nails that dayAfter both Nail Services had been completed, you and your friend each stated your satisfaction and indeed both left sizeable tips for services well doneThere was no mention of a complaint that day from either you, [redacted] , or from your friendThe following day, September 10, 2017, you and your friend did come back to our salonYour friend stated that because she worked in a warehouse situation that she was unable to facilitate the use of her hands because of the long fingernailsWe understood the situation and accordingly did file and re-polish the nails on both hands without charging an additional feeWe did ask you at that time, [redacted] , if you were happy with your procedureYour response was to the effect that yes, you were good with your serviceYou were both given coupons for 20% off your next appointments and you both left the salonAgain, there was no mention of a complaint, either real or perceivedWe were surprised and dismayed therefore, to learn of your complaint to the Revdex.com regarding your experience at our salonAfter learning of the complaint, I did try to contact you to resolve the situationI called a first time and got your voice-mailI did leave a message to the effect that we needed you to contact us with regards to the complaint so that we could discuss and rectify the issueI did not receive a return call from you and did try to contact you several more times using phone and text messagingI was hung up on during one attemptI also texted you to apology for what happenAgain, [redacted] , we would like to close this issue with your satisfaction, but we need to be able to speak with youAlthough we will maintain that George did nothing wrong during your service that day, we are open to refunding your service fee if we can talk and meet in person(your services fee is $42, not $We still keep receipt) We want all our clients to be happy with our salon, and believe we can smooth over this bump in our relationship if you would just contact us Thank you, Anh [redacted] ."

Complaint: [redacted] I am rejecting this response because: the business made no attempt to resolve my issue once it was brought to their attention, via this forumI was not unhappy with my service, I was unhappy with the environment I was stuck in getting that services Only later did I get sick from the germs at the salon, so how would I have known at the time of service? Sincerely, [redacted]

The story she told is wrong! She got nails done like a week ago! Everything is good she paid and left happy! A week later she came back because her polish chipped! But it was a busy day, we have like 5-customers are waiting! I told her to came back in an hour! Because we so busy! But she said she far away! And want her money back! I told her it is no refundable here! Because it is a service thing not a retail! We dont sell her anything we only services! And she left!

Im not satisfied with La nails response, because I took a shower over an hour after the lashes was applied, and I did not get the lashes wetWhen I called LA Nails [redacted] was rude and very disrespectfulI feel like I deserve a full refund or replacement lashes for free of charge

Initial Business Response / [redacted] (1000, 5, 2017/09/26) */ The customer was offered to have her nails fixed for free as soon as I was done with my current client, but she could not wait that longWe both agreed at that time that she could return at her own convenience and her nails would be fixed at no chargeWe take great pride in our customer satisfactionThe offer still stands for the customer to return to have her nails fixed Should she decide that this is not a satisfactory resolution, we would be happy to return her money

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by LA Nails regarding complaint ID
***
Regards,
*** ***

She came in dissatisfied with her nails and requested a full refund I calmly explained to get that we don't do any refund with no exception; however, we will be glad to redo her while set of nails until she is fully satisfied They didn't seems to co-operated with us and
make a big commotion in the shop while I'm working on my current clientTherefore, in order to settle things out, I attempted to offer her a 50% cash back of her nail service In return, I am asking her to sign an agreement paper stating that she did receive her money back As a result, she refuses to sign the paper and decide to walk away dissatisfied As a small business owner, I did approach Ms*** with my utmost manner to handle things in a calm and professional way

Initial Business Response /* (1000, 5, 2017/09/26) */
The customer was offered to have her nails fixed for free as soon as I was done with my current
client, but she could not wait that longWe both agreed at that time that she could return at her own convenience and her nails would be fixed at
no chargeWe take great pride in our
customer satisfactionThe offer still stands for the customer to return to have her nails fixed
Should she decide that this is not a satisfactory resolution, we would be happy to return her money

"Dear [redacted],   As new owners of the LA Nails salon, we are truly sorry that you were not satisfied with your experience at our salon and we would like the opportunity to try to rectify the situation in your favor. When you and your friend visited our salon on September 09, 2017, you...

were assigned George, the former owner of the salon, to do your nails. September 09,2017 was George’s last day of work at the salon. You apparently questioned the use of a gel powder George had offered you, which is a product often used in tandem with other nail products available at the salon. You had claimed at that time that there was no such product. There is such a product, and George did use it on your nails without incident. Our salon employee, Ty, was assigned to do your friend’s nails that day. After both Nail Services had been completed, you and your friend each stated your satisfaction and indeed both left sizeable tips for services well done. There was no mention of a complaint that day from either you, [redacted], or from your friend. The following day, September 10, 2017, you and your friend did come back to our salon. Your friend stated that because she worked in a warehouse situation that she was unable to facilitate the use of her hands because of the long fingernails. We understood the situation and accordingly did file and re-polish the nails on both hands without charging an additional fee. We did ask you at that time, [redacted], if you were happy with your procedure. Your response was to the effect that yes, you were good with your service. You were both given coupons for 20% off your next appointments and you both left the salon. Again, there was no mention of a complaint, either real or perceived. We were surprised and dismayed therefore, to learn of your complaint to the Revdex.com regarding your experience at our salon. After learning of the complaint, I did try to contact you to resolve the situation. I called a first time and got your voice-mail. I did leave a message to the effect that we needed you to contact us with regards to the complaint so that we could discuss and rectify the issue. I did not receive a return call from you and did try to contact you several more times using phone and text messaging. I was hung up on during one attempt. I also texted you to apology for what happen. Again, [redacted], we would like to close this issue with your satisfaction, but we need to be able to speak with you. Although we will maintain that George did nothing wrong during your service that day, we are open to refunding your service fee if we can talk and meet in person. (your services fee is $42, not $50. We still keep receipt) We want all our clients to be happy with our salon, and believe we can smooth over this bump in our relationship if you would just contact us.   Thank you, Anh [redacted]."

Initial Business Response /* (1000, 5, 2017/09/26) */
The customer was offered to have her nails fixed for free as soon as I was done with my current
client, but she could not wait that long. We both agreed at that time that she could return at her own convenience and her nails would be fixed at...

no charge. We take great pride in our
customer satisfaction. The offer still stands for the customer to return to have her nails fixed.
Should she decide that this is not a satisfactory resolution, we would be happy to return her money.

The story she told is wrong! She got nails done like a week ago! Everything is good she paid and left happy! A week later she came back because her polish chipped! But it was a busy day, we have like 5-6 customers are waiting! I told her to came back in an hour! Because we so busy! But she said she...

far away! And want her money back! I told her it is no refundable here! Because it is a service thing not a retail! We dont sell her anything we only services! And she left!

[redacted] from the business stated she was unaware of the issue. She asked the customer to contact her directly to [redacted] to be able to further assist with a resolution.

Complaint: [redacted]
I am rejecting this response because: the business made no attempt to resolve my issue once it was brought to their attention, via this forum. I was not unhappy with my service, I was unhappy with the environment I was stuck in getting that services....

Only later did I get sick from the germs at the salon, so how would I have known at the time of service?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the business made no attempt to resolve my issue once it was brought to their attention, via this forum. I was not unhappy with my service, I was unhappy with the environment I was stuck in getting that services. Only later did I...

get sick from the germs at the salon, so how would I have known at the time of service?
Sincerely,
[redacted]

Review: Went in for a quick fill, guy cut me twice and messed up all my nails. 2 broke just on the way home (i had only been gone an hour) owner refused to refund my money upon returnig to show him the damage. Poor business practices. Terrible salon.Desired Settlement: Owner offered to fix my nails after denying refund. Don't trust them to fix since they cut me twice already, and im risking infection at this point.

Consumer

Response:

At this time, I have not been contacted by L A nails regarding complaint ID [redacted].

Regards,

Review: I went to La nails a week ago on a Tuesday night after work and the man there was really rude because his white cloth on my hand accidentally got purple acetone on it . I told them to forget the service I wanted but they needed to finish taking off my nails. That made him more upset and I believe I heard him mutter the b word I turned and looked and he was looking right at me then walked away anyway at the end of my visit I still had to pay for them to take off my nails even after acetone was splashed on me from his anger. I thought that was very childish and unprofessional. My nails were badly damage and they even cut my real nails I did not want them too and now they are struggling to grow back and my middle finger on my left hand was swollen and very sore just like my thumbnail on my right hand , I just feel like I shouldn't have had to pay for that service is there any help ?Desired Settlement: Refund if possible if not talk to the business because I will be telling people not to go there I went before and the guy was rude but not as rude as that Tuesday .

Business

Response:

[redacted] from the business stated she was unaware of the issue. She asked the customer to contact her directly to [redacted] to be able to further assist with a resolution.