La Jolla Nursing and Rehabilitation Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response given by [redacted] Jol [redacted] Nursing, based on the following: I had been provided a LETTER in stating I was not responsible for the bill by the Assistant Administrator and was billed multiple times, prior to, and after the new collection agency taking over Now I'm being told they sent an email, stating there is a zero balance, with a certified letter stating the same; which I have not received as of today To rectify this situation, I would prefer a statement from the facility which shows the account as a zero balance, this way I know the account had been written off and the account cleared Regards, [redacted]

This account has been written off and a certified letter has been sent to Ms [redacted] I apologize for any inconvenience this matter has causedThere was not an issue with accuracy in coding the accountthere was a miscommunication between the facility and the collection agency that we were usingThe facility was writing of the account but the collection company was continuing efforts at collectionsI had communicated verbally with Ms [redacted] that there was no amount due but unfortunately there was a delay in sending the documentation to herThe issue with my voicemail has been resolved, thank you for drawing my attention to thisplease contact me if I can be of further assistanceRespectfully [redacted] Executive Director [redacted] Jol [redacted] Nursing and Rehabilitation Ctr[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response given by ** Jol** Nursing, based on the following:  I had been provided a LETTER in 2013 stating I was not responsible for the bill by the Assistant Administrator and was billed multiple times, prior to, and after the new collection agency taking over.  Now I'm being told they sent an email, stating there is a zero balance, with a certified letter stating the same;  which I have not received as of today.  To  rectify this situation, I would prefer a statement from the facility which shows the account as a zero balance,  this way I know the account had been written off and the account cleared. 
Regards,
[redacted]

I am not the patient which is why I do not need to submit a Hippa form.   Thiey have sent me bills when I was not the one under their care.  They are trying to bill me and I am not the patient. I had power of attorney when my mom was admitted there,  however I no longer have power of attorney. When I did all that information was provided to them. They are now asking for a hippa form when they have been sending me bills since 2013 and were provided with that information at the time she arrived.

This account has been written off and a certified letter has been sent to Ms. [redacted]. I apologize for any inconvenience this matter has caused. There was not an issue with accuracy in coding the account. there was a miscommunication between the facility and the collection agency that we were...

using. The facility was writing of the account but the collection company was continuing efforts at collections. I had communicated verbally with Ms. [redacted] that there was no amount due but unfortunately there was a delay in sending the documentation to her. The issue with my voicemail has been resolved, thank you for drawing my attention to this. please contact me if I can be of further assistance. Respectfully  [redacted]Executive Director** Jol** Nursing and Rehabilitation Ctr.[redacted] [redacted]