La Fuente Imports

I purchased a tv stand from La Fuente Exports on May 2, 2020. I never received an email or a call that my order had been received after 10 days, so I tried calling them at the number that is on their website. I was unable to leave a voice mail because the answering machine said that the mailbox was full. I then proceeded to email them at every email address they had on their website. I wanted to cancel my order because of their lack of acknowledgment for my order and no response to my email, I am an elderly women and I informed that I was ill and they state on their website that the merchandise would be dropped of at curbside or I could pay an enormous amount for white glove delivery or tip the driver, which is also a joke. I also want to say that they were quick to charge my credit card on the same day I ordered the merchandise. After some time had passed I finally received an email that they had cancelled my order and refunded my card. I want to say that I had my heart set on this tv stand, so I emailed them back and told them to proceed with my order and that I was sorry because I was very ill (big mistake), they never replied to my email but they sure charged my credit card right away. After again waiting for an acknowledgement of the order and not receiving a delivery date I emailed them again. It took some time for them to reply and by this time I was upset and looked up some of their customer reviews on Yelp and their website. Their were several bad reviews of La Fuente Imports, so when the Freight Carrier called me I told them that I no longer wanted the TV stand. I received an email from Randal Long who supposedly is the Manger wanting to know if I indeed wanted to cancel the order. I informed him that I did because of their poor response time and also their poor customer reviews. Mr. Long informed me that he would refund me the total amount I paid including shipping. After looking at my credit card statement a few times I proceeded to email them several times about the refund to my credit card and never received an email. After about 15 days and threatening to report them to the Better Business Bureau and the Colorado Attorney General's Office, which I did I finally received a reply to my email from someone who was called April, she told me that she was sorry that Randal was out sick and that she could not do anything about it and would not refund me for the shipping and that she had to make sure the merchandise had been returned, she also she informed me that she had not replied to my emails because they had a large volume of emails (which by the way I never believed). April also informed me that she was unable to do anything about and that Mr. Randal Long would have to take care of it and she did not know how long he would be out sick (again who tells a customer this)! Today is June 18, 2020 and I have yet to receive a refund to my credit card. I just want to let any future customers or anybody that La Fuente Imports is a rip off and does not acknowledge their emails and it is impossible to reach them by phone. I am really upset about everything that has happened with La Fuente Imports and want people to know that they do not put the customer first and do not acknowledge any of their emails. I rated them one star but in reality they should be rated a negative million stars. I have never in my whole life dealt with a company like La Fuente Imports located in Colorado Springs, Colorado.

This is my first-ever Revdex.com reviewI'm a very busy person, but I feel the need to put this out there La Fuente (lafuente.com) = ABYSMAL customer service When the item we ordered was delayed, we only found out by chasing down the shipping companyFor the first scheduled delivery it turned out it hadn't even left PA, let alone arrived at the Avon MA terminalWhen the delivery was then rescheduled twice more (and took almost as month vs the 8-business days we'd been quoted), I expected some kind of apology and shipping charge refundInstead, my wife got an unexpected call in the evening interrupting dinner and demanding she provide the names of the people at the shipping company who misled us I understand, mistakes happenAnd yes, file this under "first-world problems"But when I called to complain and insist on their doing something to make it right, I got excuses -- and then an insistence that the sequence of events I'd documented could not have happened -- that was the final strawSeriously, LaFuente? Good luck staying in business when you mislead your customers, effectively call them liars, and refuse to own your mistakes or try to make them right Anyway, friends -- please do me a favor and stay away from lafuente.com (And the shipping company, also to blame, was estes-express.com.)

Purchased three items for $from La Fuente Imports that were much darker than the "honey" color they advertisedPrior to purchase, I called to verify the furniture color would match my previous purchases from them and was assured they would During the resolution phase, La Fuente provided me with several different excuses for the darker color (i.ethe color of the rustic pine furniture changed 2-years ago; wax is mixed with stain)The initial resolution was to wave the restocking fee, but I had to pay $for shipping/handling to return the furniture to La Fuente The second resolution was to wave the restocking fee and give me 10% off the purchase priceNow, unfortunately, I am stuck with furniture that I cannot use and the loss of $so I cannot afford to buy the furniture I needOverall, I am extremely unhappy with the customer service at La Fuente Imports and will never do business with them again

Stay away from these people. When I first ordered my coffee table they quoted a price. A few days later they tried to extort more money from me. I refused and they changed thier price back to the orginal amount.


They promised delivery in 8 weeks. 8 weeks came and went and no coffee table. A month later they still would not deliver it. I wanted my money back and they could keep the table. Instead they said they would keep my money and the table. Lawsuits were threatened. Then they wanted more money (cash wired to thier account) .

These people should not be in bubusiness

This is my first-ever Revdex.com review. I'm a very busy person, but I feel the need to put this out there.

La Fuente (lafuente.com) = ABYSMAL customer service.

When the item we ordered was delayed, we only found out by chasing down the shipping company. For the first scheduled delivery it turned out it hadn't even left PA, let alone arrived at the Avon MA terminal. When the delivery was then rescheduled twice more (and took almost as month vs the 8-10 business days we'd been quoted), I expected some kind of apology and shipping charge refund. Instead, my wife got an unexpected call in the evening interrupting dinner and demanding she provide the names of the people at the shipping company who misled us.

I understand, mistakes happen. And yes, file this under "first-world problems". But when I called to complain and insist on their doing something to make it right, I got excuses -- and then an insistence that the sequence of events I'd documented could not have happened -- that was the final straw. Seriously, LaFuente? Good luck staying in business when you mislead your customers, effectively call them liars, and refuse to own your mistakes or try to make them right.

Anyway, friends -- please do me a favor and stay away from lafuente.com (And the shipping company, also to blame, was estes-express.com.)