LA Express Car Wash, LLC

When the customer came to our car wash she was greeted by one of our sales associates, who explained the wash and took her payment. He then told her to pull forward to receive her change. When he turned back to go to the cash register, the customer proceeded forward. However,
despite the two orange safety cones, instructive signage, and the fact that there was another car in front of her being sprayed down by our other crew member, the customer continued to drive onto the car wash conveyor. At this point, the customer turned her wheel and drove up over the side of the conveyor rails and toward our crew members, whose backs were turned. When our crew saw her doing this, they quickly stopped her. As they directed her to back up, she again turned her wheel abruptly, causing the conveyor rail to puncture the tire. In short, despite instructional signage and safety cones, and without waiting for a crew member to guide her, the customer attempted to load herself onto the car wash conveyor In trying to back up the conveyor, the customer punctured her tire. At no time did any employee have control of the customer’s car. Our previous attempts to resolve this matter directly with customer were unsuccessful due to their refusal to accept any responsibility in creating the situation. Clearly, that remains their position, and they are certainly entitled to it. As a small business owner, however, I do not want any customer to feel they have been mistreated. And although the customer has moved to Florida, I want to make sure that they are satisfied. Therefore, I would be happy to reimburse them the $for the damage to their tire