L & M Paving

Customers provide their own customer service. Rude office manager is bothered by customers calling. Zero communication within this operation between employees. Forman tried to change price in the middle of paving with leftovers from the last job and ran out halfway. Hostile, arrogant crew threw a party on my front lawn with 10 people standing around. Roller marks in every direction. Paper thin amount of asphalt. Waves, ripples, tool marks throughout. Areas not compacted and pitted. Threats, intimidation received for complaining.

Quote was very reasonable, quality was great

I meet with Mr. [redacted]n 7/7 /17 we looked at the problem and concluded that the reason the asphalt was depressed in that area was due to chipmunks tunneling under the area, on 7/20/17 we removed the area 3 x5 of asphalt and discovered multiple chipmunk tunnels ,we repaired the area...

that was disturbed. thank you john

We met with Mr. [redacted] on November 13 2015, we believed we had fixed the problem on that day, Mr [redacted] recently called us this week to inform us that it wasn't completely repaired so we are in the process of resolving the  issue

Sent: Tuesday, August 01, 2017 9:18 AM To: [redacted] Subject: Complaint follow up   I have been away and was not able to access e-mails.   I want to respond to a complaint I made however your website will not allow me to access any information because you closed my complaint. I searched all over but find no way to respond.   Complaint number is  [redacted] The company is L and M paving   They responded promptly and did a wonderful job of repairing my driveway. The owner of the company was here working as hard as his employees. I want to set the record straight and give the company credit for their efforts.   How do I resolve this?   [redacted]

Quote was very reasonable, quality was great.

Terrible Paving Contractor, Lacks Ethics, there is no Reason to Hire this Rip off Artist.
My driveway is no more than 3 years old and needs replacing.

Review: L&M Paving came out over a month and a half ago to pave my driveway. After the work was completed I noticed that water was pooling in front of the garage. This is problematic where in the winter time the water will freeze and become a safety hazard. Additionally over time the water settling there will cause the asphalt to degrade.

I contacted L&M Paving over 10 times over the last month and was promised that someone would come out to fix the driveway but to date no one has shown up. The last four phone calls where I left messages, no one has called me back.Desired Settlement: I would like someone from L&M Paving to come out, as they said they would, and repair the driveway to the extent where no water will settle or pool in front of the garage.

Business

Response:

We met with Mr. [redacted] on November 13 2015, we believed we had fixed the problem on that day, Mr [redacted] recently called us this week to inform us that it wasn't completely repaired so we are in the process of resolving the issue