Kwik Kar Lube & Tune

Regarding the complaint by the consumer, there was a slight bit of overspray that was completely removed from the front bumper of the vehicle and at the tape lineThere was also spray on the tailgate restraint cables which we offered to replace those two cables at no cost to the customerThe customer refused the offerThe customer also complained about the cargo lighting loom being sprayedThis is the protective loom thta actually covers the electrical wiringWe explained that this was the way that we spay the under lip of the bed rail, and has been done that way for several years and in no way affects the operation of the lighting.The lights were covered as is our procedureThe photos he showed us of the other sprays on the internet was a different product, procedure and appeared to be a OEM factory spray that was done at the factory and prior to cargo lighting wiring installedThe consumer concern was that if the lights were out he would be unable to replaceWe assured him that this was not a problem, because it was not the electrical wires that were sprayed, it was the protective loom that covers the wiresWe also indicated, if the light bulbs ever went out we would provide the labor at no charge to replace themWhen the customer departed, he could no longer point out any additional areas to be cleaned other than the tailgate restraint cablesWe offered to replace and he rejected our offerThe spray liner product will not permanently adhere to unprepared paint surfaces, thus the reason we were able to completely remove the overspray as requested by the customerWe also took the vehicle through a professional car wash and had the vehicle completely detailedAs far as we are concerned, we will offer no additional car wash and had the vehicle completely detailedAs far as we are concerned, we will offer no additional services other than to replace the two tailgate cables for him.Thank you, [redacted]

I'm not a member of the Revdex.com

This is initial responseI will attempt to contact Ms [redacted] via email and telephone todayClarification of windshield chip repair service: "thiird party company, ATX Imperial Auto Glass"Kwik Kar receives NO financial gain from this "courtesy" serviceHave utiized ATX for approximately four years without issueAppears to be a "communication error on part of ATX tech"The service is "free", since most insurance companies pay ATX for the repair, as opposed to potential windshield replacement in futureFurther update once I have contacted Ms***

I have followed up with the request for cancellation and it has been completed The amount of $2,was credited to the Ford account for the cancellation of warranty on 02/22/ I apologize for the delay in cancellation and if there is anything else that I can do please call me directly at [redacted]

The complaint states that the oil change, which is recommended by the manufacturer, has somehow caused the stated damage We have consulted several technical experts in the auto mechanic field, including the Ford Certified auto dealer in Jefferson City, MO and all have agreed that, the issue at hand, was not a result of the oil change Those same technical experts have also agreed, that even in regards to the disputed overfill of oil, there still would not be cause of damage to this particular part of the vehicle Basic research shows this is a common problem among Ford vehicles, and more specifically, that particular year, make and model of the vehicle in question We are happy to provide contact information to all technical experts to the customer for verification

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

He did not pay in full as he states he did, that is why we needed to collect the balance due If we overcharged him $on his credit card I am absolutely sure he would want the money refunded and we would honor that immediately This is no different, he owed the money, we collected the balance, end of story If he really thought he did not owe the balance, he would not have come in to pay it

Ms [redacted] brought in her Dodge Caravan with 280,miles on it for an oil change and a oil leak concern This was her first visit with us Upon inspection we noticed she had an intake leak and valve cover leaks as well Also found that the check engine light was on and rear brakes were low We brought these items to Ms [redacted] 's attention and recommended that we replace valve cover gaskets, intake gasket, replace rear brakes and diagnose the check engine light which would indicate drive-ability issues She declined all diagnostics and authorized valve cover gaskets and intake gaskets to be replaced which would not correct any drive-ability issues Motor mounts have absolutely nothing to do with any service that we did They could not be loose from anything that we didAll services that we performed were done to specs and properly We have ASE mechanics that are highly trained and experienced We have serviced over 250,vehicles and know what we are doing We also use video cameras in our facility to aid in resolving any possible issues We take complaints very seriously and have reviewed this matter have concluded that there is no error on our part We fixed all customer concerns that were approved We would be happy to diagnose the other issues going on Thank you

I apologize for the inconvenience that the exciting renovation of the La Mer and the Pier House may cause during your stayWe are making every effort to ensure your tranquility during your stay The renovations are proving to be quite an obstacle, and we are working to be as transparent as possible with our guests We would love nothing more than for you to continue to choose La Mer for your family vacation destination for years to comeWe have spoken directly with you and have come to an agreed upon mutual resolutionWe look forward to seeing you this summer!

I'm sorry to hear you were disappointed with your recent stay at the La Mer Beachfront Inn I am aware of a few housekeeping issues you had while you were here with usOur staff did their best to resolve the issues by upgrading you to larger room, that you agreed was satisfactory at that time We had the housekeeping team replace the shower curtain and shampoo the rugs, so that you were happy to go back to your initial room, (only because we did not have the availability to keep you in the upgrade due to the high occupancy, in peak season) As for the beach tag confusion, this is truly an error on end, we do apologize and we have issued the full refund as of August 29th, We hope to see you in the future for a better experience!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (50% refund of my one night stay) is satisfactory to meI did call back but no one answeredPlease communicate via email if phone is unreachable and let me know what had happened to the booking processMy email is [redacted] Thank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: 1) There was absolutely NO MISCOMMUNICATION about being told we would automatically be canceled if we did not come Friday As a matter of fact, I was initially told it was fine if we didn’t come Friday but still wanted to come Saturday, since the policy was to lose one night depositand we would already lose that on FridayThe woman then told me she had to putme on hold to confirm with the managerWhen she came back she CHANGED THISDECISION and then told me that I would automatically be canceled for notshowing up Friday and I would have to rebookI then said I assume availabilitysince others probably canceling, and I also assume she would rebook us at samerateShe then said YES on availability but NO on rebooking at the same rate,and told me the NEW RATE How is this miscommunication if I was given a newrate? I repeatedly asked, are you seriously going to tell me that when Ialready have a reservation and am telling you due to state of emergency we arenot coming tonight but still want to try for tomorrow, you are going to CANCELME AND MAKE ME PAY MORE? And sherepeatedly said THAT IS OUR POLICY Please do not insult me or outright lie by saying this was amiscommunication because now you have several complaints and you’re afraid of beingaccused of price gouging.2) YES I get your policy is one night cancelAnd Iwas even going to accept that, although I don’t agree with it considering theweather By bigger issue was #But againdon’t be insulting or misleading with your infoThere WAS a state of emergency See here [redacted] AND AS YOU VEREY WELLKNOW THERE WERE INTENSE FLOOD AND STORM WARNINGS IN CAPE MAY so again your “itwasn’t a hurricane” is a cop outYour own person told me to stay away [redacted] And you also know a house got washed away.And once again, I am not the only person complaining! Thereare two other complaints on trip advisor for the same weekend, and I’m sure thereare more if I browsed other sites Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me From: Becky A [redacted] [mailto: [redacted] @hotmail.com] Sent: Tuesday, February 17, 12:PMTo: drteamSubject: RE: Complaint ID- [redacted] Yes refund was recieved Sent from my T-Mobile 4G LTE Device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this matter resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:After going through all of my paperwork from AutoNation Ford I did not receive a 'point inspection w/ recommendation for items'What I did receive was a *** report which showed the vehicle serviced historyBefore I could
drive the vehicle off the lot there was a small part that was to be installedThis "small part" was not on the *** report, when asking the salesman; *** *** had no answer for meI want AutoNation to buy back the vehicle and pay off the loanI put my trust into this company's y to purchase a great working vehicleIt's now been over months and I'm still making a $payment on a vehicle that doesn't run, *** *** is driving mins in the opposite direction for me to hold a full-time job, and *** *** is hold a full-time job
I'm willing to provide AutoNation with all my paperwork.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The first time I returned to Kwik Kar, after the initial service, they never checked the oil level to my knowledge or they would have seen that it was overfilledI never added any oil and they never asked if I added oil to the carWhen I spoke to corporate office he tried to come up with an explanation, but compared it to gears in a car which is completely different than a simple bearing. It seemed as if he thought I was uneducated in the field and was trying to come up with any explanation that he thought I would believeI never said that I understand, and they finally told me they would not pay for the repairs after an hour long phone callI told them that I still believe they are at fault and the phone call ended. Not only are they lying in their response by saying they asked questions that they didn't and that I gave responses that I didn't, I still think they are at fault for my car being damaged and costing $to repair
Sincerely,
*** ***

*** ** package tracking *** was delivered 02/22/@ 12:39pm

Hello,Thank you for following up with the issue; I do apologize for the delay. I haven't been able to find any other previous form of contact in regards to this guest's issue I will be calling the guest today and hopefully we will be able to come to any understanding and agreement
Ann M***

Complaint: ***
I am rejecting this response because: This has been going on for over two months now and it took a letter from the Revdex.com to finally get a response from either one of these two business owners They also told me that they would send me a check for these items two months ago and that never happenedI will be satisfied when I finally receive the check in the mail
Sincerely,
*** ***

Dear Revdex.com,Mr*** came to our facility on 1/19/(ticket created at 1:p.m.) for an oil change and state inspectionBoth services were performed according to our standardsThe upper bay and lower bay technicians both confirmed oil level as part of their safety checks
Customer returned the same day and a new ticket was created at 2:p.mCustomer stated there was a screeching sound that was not there beforeMechanic pulled in car and immediately checked oil levelOil level was normalManager informed customer the cam shaft synchronizer had gone bad and would need replacedManager informed customer there was nothing done abnormally during the oil change or inspection that would have caused the failureManager informed customer it is possible the sensor went dry during the oil change but stated it is impossible to change the oil without draining itManager told customer it was possible the sensor could get re-lubricated and the noise may stop, but it is possible he needs to have it replaced.Customer returned on 1/20/at 4:stating the noise was still present and the oil level was highTechnician checked and confirmed the oil level was high but noted it was not overfilled when the car left the previous dayTechnician drained and refilled oilManager continued to state the synchronizer was not the fault of the oil change or inspectionCustomer filled out a customer experience report and was informed the report would be sent to our Corporate Office.Director of Operations received the report on 1/24/On 1/25/we reached out to Mr*** and listened to his side of the storyWe asked him if he had put more oil in the car in an attempt to re-lubricate the sensorCustomer denied adding oilCustomer stated he believed the failure was caused by overfilling the oil and the result caused too much pressureCustomer stated he could not believe the failure was a coincidenceDirector of Operations reached out to *** ***, ASE Certified 3rd Party Mechanic*** called the customer to explain why the synchronizer fails after an oil change*** also offered to furnish Mr*** with the information explaining why this noise occurs immediately following an oil change and confirming why Kwik Kar and its technicians were not at faultMr*** stated he understood.Kwik Kar maintains it is not at fault as the failure was not a result of the services performed by our technicians