Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ On November 12, 2013, Kwak Brothers Painting Incestimate #INXXXXX and dated May 15th, was accepted by Ms [redacted] for the sum of $6775.00($labor, $material)A 33% deposit is required upon acceptance of proposal as stated in our estimateWork was scheduled for man hours and began on Tuesday, January 7th at 8:30am On January 7th, [redacted] called the client at 7:48am to inform her we were running minutes late due to carpooling and the severe January weatherAt 8:40am, after walking around the clients residence with four full time painters discussing color placement, [redacted] ***) asked the client for a deposit The four painters working at this residence averaged years tenure of full time employment in [redacted] Brothers Painting Inc [redacted] ***, the supervisor, inspected the work on Tuesday, Thursday, and Friday afternoon Friday morning, my painters informed me that the client had left a check with themIt was for payment in full We finished work at this clients residence at 5:30pm on Friday, January 10thWe had worked man hours up to that pointThe project was bid for man hoursI told the client to take the weekend to look things over At 11:18pm Friday night, January 10th, I received email from the client that someone had spilled liquid in her bed which still had clothes on it from painting the closetDuring my inspections, the master bedroom bed was covered in two layers of high density plasticI interviewed each of my employees individually over the phone that weekend and as a group at a 7:30am meeting Monday morning, January 13thKwak Brothers Painting Inchas a zero tolerance policy for any accident immediately going unreported to the client and company supervisorAfter a thorough investigation of my employees, I am confident that they did not knowingly spill liquid in the clients bedIt is important to note that there was a pet animal in the master bedroom during the entire painting of this residenceThe animal was not in a cageIts potty box was down the hall in the guest bathtub, an area we also paintedMy painter had to pick the animal up a couple times to paint around itIt is possible we disrupted its routineIn good faith on January 27th I informed the client that we would pick up her dry cleaning bill of $regardless of who or what spilled liquid in the bedI sent check #XXXXX for $on Feb1st Tuesday January 14th the client and I agreed to address touch upsShe scheduled Friday, January 24th at 8:30am as her earliest timeI arrived with my painter who has been employed in my company for yearsAt that time the area missed behind the toilet, the paint on the mirror, and the cut line around the mirror in the guest bath room were correctedWe attempted to patch and paint over an exposed electrical box on the dining room ceiling the client asked us to hideIn addition, my painter used two rolls(linear yards) of yellow Frog tape to achieve straighter lines on vertical corners and horizontal ceiling lines as well as on window sills with old paint on themWe do not bid, and we did not bid the client's project to use tape on these areasMy painter worked additional hours on January 24th spending most of his time taping and repainting vertical and horizontal drywall seamsThe total time now worked at this residence was man hours or hours over our budgeted time at dollars per man hour (rates we have not increased in years)My painters are not subcontracted Saturday, January 25th, the client informed me she still was not happy with our workOn Monday, January 27th I offered to return to this clients residence for a couple hours to try to address any other issuesThe client refused to have us back and demanded we return "a portion" of her paymentAlthough we did not agree that touch ups remained which were not rectified, in good faith I sent the client check #XXXXX for the sum of $on February 1, In conclusion, the work performed at Ms [redacted] 's residence was timely and in line with Kwak Brothers Painting, Incquality standards and the work description in our written estimateOur work is displayed on our website at www.kwakbros.com and our face book pageWe immediately apologized for an employee who admitted leaving her sink dirtyWe returned to address legitimate touch up issues and offered to come back again to address any other issuesThere are many accusations in this complaintIt is very important to note, and I feel very strong to go on record that I did not ask this client, nor have I asked any other client in years for payment in full before services were renderedWe service over satisfied clients annuallyThis client also stated in an email to us that she wanted "a portion of the payment" returned without stating what a portion was until this complaintNow she is asking for unsubstantiated $to be returnedWe disagreeWe have tried to satisfy this client in the same way we have satisfied thousands of clients over the last years Sincerely, [redacted] ***( [redacted] ) Final Consumer Response / [redacted] (2000, 11, 2014/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will very reluctantly accept the $offered by [redacted] plus $for dry cleaning as it is still insufficient to correct and finish the workAt least, I will be saved the time , money, and disruption of having to file a lawsuit against [redacted] BrosThe payment in full must be made by no later than March If it is not, I will seek to reopen the complaint and commence litigation if necessary [redacted] ***'s March response unfortunately repeats the same false, inaccurate, and disingenuous statements from his initial responseThe work does not meet ***'s year guarantee on their "craftsmanship." The bottom line is that they rushed a day job into a day job to move on to other work and in the process cut corners and did an inadequate, incomplete, poor quality jobThe workers spilled material on my carpet and in my bed and spit tobacco in my sink [redacted] did not request a deposit on JanIf he did, and I refused: Why did they start work? The answer is obvious: a deposit was not requestedLikewise, a deposit was not requested on Janwhen he called me at 7:a.mRather, he demanded payment in full when the work was only 2/complete and he had not informed me that they would be cutting a full day off of the workTo be clear he demanded payment in full after days of workI was afraid that if I did not acquiesce they would leave the work uncompleted & I would have to find another painter that met the building's requirements and wait until I could get on that painter's schedule and I did not know if that painter would have to start over costing me additional moneyOf course, [redacted] does not explain why I would voluntarily make payment in full rather than just a depositHis "story" is not logical, which further proves that he demanded payment in full before the job was completeTheir return on 1/was not to address "touch-ups" but to deal with a long list of incomplete, inaccurate, and poor quality workOne painter for a few hours was not enough to complete and correct the work [redacted] did not ask about the spill of black material on my carpet on 1/as he claimsHe even proves that he is being duplicitous about asking when he states "On Friday, January 24th, while inside the homeowners residence addressing touch ups, I asked the homeowner about the black mark on the rug." And then later states "The paint spilled on the counter, cabinet, and oak chair and the spot on the rug were not pointed out by the homeowner on Friday, January 24th when we returned to complete touch ups." Both of these statements by [redacted] cannot be trueIn one of his versions I told him, and in his other version I did notBottom line is that his painters spilled and left black material in my carpet [redacted] admits in his statement that he did not arrive until 8:40, minutes late, on 1/They were late every day including on Janwhen he returned to fix and complete the workThis is unprofessional and completely disrespectful of their customer and my other commitments***'s initial offer of hours of work was woefully insufficient as it will take much more than that to complete and fix their poor quality, inadequate workLastly, [redacted] states that I did not attach additional photosThat is because the BBD imposes a size limitation on what can be uploadedI have a lot of photos of the bad work and damage Final Business Response / [redacted] (4000, 9, 2014/03/03) */ [redacted] Brothers Painting, Incwork at [redacted] was timely and in line with [redacted] Brothers PaintingIncquality standardsWe were scheduled to start work the week of January 6th at 8amThis was the first week of the Polar Vortex with -degree temperatures and even colder wind chillsThe homeowner suggested we wait until Tuesday to start and I agreed(email is attached)The weather never let up that weekTuesday, January 7th, I called the homeowner at 7:48am to inform them that we were running minutes late due to carpooling and the severe weatherAt 8:40am, after walking around the residence with the home owner and four full time employees, I asked the homeowner for a deposit(Attached is our estimate requiring a deposit at time of acceptance.)Again, on Thursday morning, January 9th, I requested a deposit by phone call to the HomeownerWe had bought most of the supplies and worked about 60hrs into a hour projectI have not asked anyone in years for payment in full before services were rendered and I did not ask this homeowner for payment in full on either or any occasionMy painters informed me that the homeowner had left a check with them Friday morning, January 10thWe were 3/4's finished with the projectThe check was for payment in fullUp to this point,the homeowner was inspecting the work based on textsWe continued to work until 5:30pm that Friday, bringing the total hours clocked to We bid the project for hoursI left the homeowner a text at 3:11pm on Friday, January 10th, that the guys would finish around 4:30pmThey finished at 5:30pm that dayIn that text at 3:11pm on Friday, January 10th I told the homeowner to take the weekend to look things over as I do with all projects and all clients The homeowner states that they "feared" that they would "be left with 2/5's of the work done and have to find other painters to complete the project." [redacted] Brothers Painting, Incworked "in good faith" for three days(3/of the work complete) incurring expenses without the required depositWe would have continued to work to finish the project with or without the deposit or payment in full for one more dayAttached are emails from other clients from and February 25th, to attest to my character and the integrity of my companyThe same employees worked on the email from February 25th, 2014, a project completed in stagesOn January, 24th, we returned to address touch upsWe clocked another hours bringing the total hours clocked to hours(not stated earlier) The homeowners project could have been finished in five days with three painter, four days with four painters, or three days with five paintersWe chose to complete her project in four days with four painters On Friday, January 24th, while inside the homeowners residence addressing touch ups, I asked the homeowner about the black mark on the rugThe homeowner replied they had cleaned it up alreadyThe picture the homeowner attached appears to be while work was still in progress with the tarp pulled back as evidenced by the blue tape on the baseboard and the white tape on the rugThe other attachment may have been taken while work was still in progressWe make no claim that 100% of cut lines will be perfect, but we try by free handThe homeowner asserts that I made comments about cut lines in the residenceI did ask my painter of years if he could cut a straighter line in some areasMy painter on Friday, January 24th, used two rolls of yellow Frog tape to achieve straighter lines on vertical and horizontal drywall seamsI attached a picture of the homeowners finished living room depicting some of our cut linesThe homeowner states that the areas behind the toilet and around the mirror in the guest bathroom were not touched up on Friday, January 24thThe homeowner also states that we did not address the white line along the kitchen cabinetsThe homeowner did not attach a picture of these areasThe paint spilled on the counter, cabinet, and oak chair and the spot on the rug were not pointed out by the homeowner on Friday, January 24th when we returned to complete touch ups An employee did admit to spit in a bathroom sink and was placed on written probationI immediately apologized to the homeowner and later informed my actions with the employee to the homeowner During my inspections on Thursday and Friday, the master bedroom bed had clothes from the closet on it and was covered in two layers of high density plasticAt 11:18pm Friday night the homeowner sent emails showing what has been called a "liquid" spilled on her clothesI interviewed each of my employees individually over the phone that weekend and at a group meeting at 7:30am the following MondayAfter a thorough investigation of my employees, I am confident that they did not knowingly spill liquid in the bedIn the opening complaint, there is no mention of an year old cat in the residence that spent most of it's time in the master bedroom during the painting of the unitIt is possible we disrupted it's routineIt is also possible we or someone unknowingly spilled liquid in the bedBecause the clothes were out of the closet and on the bed due to the painting, "in good faith" I offered to pay the dry cleaning bill for $64:I sent check #XXXXXIt is unclear what the liquid was The homeowner did not let us return to the residence to address additional concerns after Friday, January 24thI did not agree that touch ups remainedI sent "in good faith" check #XXXXX by US ground mail and for the sum of $on February 1st, honoring the homeowners request that "a portion" of her payment be returnedThe homeowner did not specify what a portion was until this complaintNow the homeowner is asking for an unsubstantiated $to be returnedWe disagreeThe homeowner did not produce an independent, non partial critique of our work by a painting professional affiliated with a professional painting association or a written estimate by a non partisan painter or paint representativeThe homeowner acknowledge receipt of check #XXXXX for $We have tried and cannot satisfy this homeownerAt this time we will work with the Revdex.com to resolve this case ID#XXXXXXXXWe reluctantly propose meeting this claim half wayExamples of our work are on our website at www.kwakbros.com and our face book page Sincerely, [redacted] ***( [redacted] ) Consumer Response / [redacted] (3000, 17, 2014/03/14) */ Kwak Bros has failed to pay the amount they offered to resolve this complaint; therefore, I am requesting that the complaint be reopenedThanks Business Response / [redacted] (4000, 20, 2014/03/18) */ Due to a severe fall down icy stairs, I, [redacted] Kwak, have been confined to my home and doctor visits and have temporarily overlooked the prompt payment of this agreementCheck #in the sum of $is placed in the mail today March 14thWe have already paid the claimant $200.00(ck#on Feb 1st, 2014)Proof of doctor visits will be supplied upon request NOTE FROM THE Revdex.com: Please hold off on your response pending receipt of the checkPleas confirm receipt [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois
Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ On November 12, 2013, Kwak Brothers Painting Incestimate #INXXXXX and dated May 15th, was accepted by Ms [redacted] for the sum of $6775.00($labor, $material)A 33% deposit is required upon acceptance of proposal as stated in our estimateWork was scheduled for man hours and began on Tuesday, January 7th at 8:30am On January 7th, [redacted] called the client at 7:48am to inform her we were running minutes late due to carpooling and the severe January weatherAt 8:40am, after walking around the clients residence with four full time painters discussing color placement, [redacted] ***) asked the client for a deposit The four painters working at this residence averaged years tenure of full time employment in [redacted] Brothers Painting Inc [redacted] ***, the supervisor, inspected the work on Tuesday, Thursday, and Friday afternoon Friday morning, my painters informed me that the client had left a check with themIt was for payment in full We finished work at this clients residence at 5:30pm on Friday, January 10thWe had worked man hours up to that pointThe project was bid for man hoursI told the client to take the weekend to look things over At 11:18pm Friday night, January 10th, I received email from the client that someone had spilled liquid in her bed which still had clothes on it from painting the closetDuring my inspections, the master bedroom bed was covered in two layers of high density plasticI interviewed each of my employees individually over the phone that weekend and as a group at a 7:30am meeting Monday morning, January 13thKwak Brothers Painting Inchas a zero tolerance policy for any accident immediately going unreported to the client and company supervisorAfter a thorough investigation of my employees, I am confident that they did not knowingly spill liquid in the clients bedIt is important to note that there was a pet animal in the master bedroom during the entire painting of this residenceThe animal was not in a cageIts potty box was down the hall in the guest bathtub, an area we also paintedMy painter had to pick the animal up a couple times to paint around itIt is possible we disrupted its routineIn good faith on January 27th I informed the client that we would pick up her dry cleaning bill of $regardless of who or what spilled liquid in the bedI sent check #XXXXX for $on Feb1st Tuesday January 14th the client and I agreed to address touch upsShe scheduled Friday, January 24th at 8:30am as her earliest timeI arrived with my painter who has been employed in my company for yearsAt that time the area missed behind the toilet, the paint on the mirror, and the cut line around the mirror in the guest bath room were correctedWe attempted to patch and paint over an exposed electrical box on the dining room ceiling the client asked us to hideIn addition, my painter used two rolls(linear yards) of yellow Frog tape to achieve straighter lines on vertical corners and horizontal ceiling lines as well as on window sills with old paint on themWe do not bid, and we did not bid the client's project to use tape on these areasMy painter worked additional hours on January 24th spending most of his time taping and repainting vertical and horizontal drywall seamsThe total time now worked at this residence was man hours or hours over our budgeted time at dollars per man hour (rates we have not increased in years)My painters are not subcontracted Saturday, January 25th, the client informed me she still was not happy with our workOn Monday, January 27th I offered to return to this clients residence for a couple hours to try to address any other issuesThe client refused to have us back and demanded we return "a portion" of her paymentAlthough we did not agree that touch ups remained which were not rectified, in good faith I sent the client check #XXXXX for the sum of $on February 1, In conclusion, the work performed at Ms [redacted] 's residence was timely and in line with Kwak Brothers Painting, Incquality standards and the work description in our written estimateOur work is displayed on our website at www.kwakbros.com and our face book pageWe immediately apologized for an employee who admitted leaving her sink dirtyWe returned to address legitimate touch up issues and offered to come back again to address any other issuesThere are many accusations in this complaintIt is very important to note, and I feel very strong to go on record that I did not ask this client, nor have I asked any other client in years for payment in full before services were renderedWe service over satisfied clients annuallyThis client also stated in an email to us that she wanted "a portion of the payment" returned without stating what a portion was until this complaintNow she is asking for unsubstantiated $to be returnedWe disagreeWe have tried to satisfy this client in the same way we have satisfied thousands of clients over the last years Sincerely, [redacted] ***( [redacted] ) Final Consumer Response / [redacted] (2000, 11, 2014/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will very reluctantly accept the $offered by [redacted] plus $for dry cleaning as it is still insufficient to correct and finish the workAt least, I will be saved the time , money, and disruption of having to file a lawsuit against [redacted] BrosThe payment in full must be made by no later than March If it is not, I will seek to reopen the complaint and commence litigation if necessary [redacted] ***'s March response unfortunately repeats the same false, inaccurate, and disingenuous statements from his initial responseThe work does not meet ***'s year guarantee on their "craftsmanship." The bottom line is that they rushed a day job into a day job to move on to other work and in the process cut corners and did an inadequate, incomplete, poor quality jobThe workers spilled material on my carpet and in my bed and spit tobacco in my sink [redacted] did not request a deposit on JanIf he did, and I refused: Why did they start work? The answer is obvious: a deposit was not requestedLikewise, a deposit was not requested on Janwhen he called me at 7:a.mRather, he demanded payment in full when the work was only 2/complete and he had not informed me that they would be cutting a full day off of the workTo be clear he demanded payment in full after days of workI was afraid that if I did not acquiesce they would leave the work uncompleted & I would have to find another painter that met the building's requirements and wait until I could get on that painter's schedule and I did not know if that painter would have to start over costing me additional moneyOf course, [redacted] does not explain why I would voluntarily make payment in full rather than just a depositHis "story" is not logical, which further proves that he demanded payment in full before the job was completeTheir return on 1/was not to address "touch-ups" but to deal with a long list of incomplete, inaccurate, and poor quality workOne painter for a few hours was not enough to complete and correct the work [redacted] did not ask about the spill of black material on my carpet on 1/as he claimsHe even proves that he is being duplicitous about asking when he states "On Friday, January 24th, while inside the homeowners residence addressing touch ups, I asked the homeowner about the black mark on the rug." And then later states "The paint spilled on the counter, cabinet, and oak chair and the spot on the rug were not pointed out by the homeowner on Friday, January 24th when we returned to complete touch ups." Both of these statements by [redacted] cannot be trueIn one of his versions I told him, and in his other version I did notBottom line is that his painters spilled and left black material in my carpet [redacted] admits in his statement that he did not arrive until 8:40, minutes late, on 1/They were late every day including on Janwhen he returned to fix and complete the workThis is unprofessional and completely disrespectful of their customer and my other commitments***'s initial offer of hours of work was woefully insufficient as it will take much more than that to complete and fix their poor quality, inadequate workLastly, [redacted] states that I did not attach additional photosThat is because the BBD imposes a size limitation on what can be uploadedI have a lot of photos of the bad work and damage Final Business Response / [redacted] (4000, 9, 2014/03/03) */ [redacted] Brothers Painting, Incwork at [redacted] was timely and in line with [redacted] Brothers PaintingIncquality standardsWe were scheduled to start work the week of January 6th at 8amThis was the first week of the Polar Vortex with -degree temperatures and even colder wind chillsThe homeowner suggested we wait until Tuesday to start and I agreed(email is attached)The weather never let up that weekTuesday, January 7th, I called the homeowner at 7:48am to inform them that we were running minutes late due to carpooling and the severe weatherAt 8:40am, after walking around the residence with the home owner and four full time employees, I asked the homeowner for a deposit(Attached is our estimate requiring a deposit at time of acceptance.)Again, on Thursday morning, January 9th, I requested a deposit by phone call to the HomeownerWe had bought most of the supplies and worked about 60hrs into a hour projectI have not asked anyone in years for payment in full before services were rendered and I did not ask this homeowner for payment in full on either or any occasionMy painters informed me that the homeowner had left a check with them Friday morning, January 10thWe were 3/4's finished with the projectThe check was for payment in fullUp to this point,the homeowner was inspecting the work based on textsWe continued to work until 5:30pm that Friday, bringing the total hours clocked to We bid the project for hoursI left the homeowner a text at 3:11pm on Friday, January 10th, that the guys would finish around 4:30pmThey finished at 5:30pm that dayIn that text at 3:11pm on Friday, January 10th I told the homeowner to take the weekend to look things over as I do with all projects and all clients The homeowner states that they "feared" that they would "be left with 2/5's of the work done and have to find other painters to complete the project." [redacted] Brothers Painting, Incworked "in good faith" for three days(3/of the work complete) incurring expenses without the required depositWe would have continued to work to finish the project with or without the deposit or payment in full for one more dayAttached are emails from other clients from and February 25th, to attest to my character and the integrity of my companyThe same employees worked on the email from February 25th, 2014, a project completed in stagesOn January, 24th, we returned to address touch upsWe clocked another hours bringing the total hours clocked to hours(not stated earlier) The homeowners project could have been finished in five days with three painter, four days with four painters, or three days with five paintersWe chose to complete her project in four days with four painters On Friday, January 24th, while inside the homeowners residence addressing touch ups, I asked the homeowner about the black mark on the rugThe homeowner replied they had cleaned it up alreadyThe picture the homeowner attached appears to be while work was still in progress with the tarp pulled back as evidenced by the blue tape on the baseboard and the white tape on the rugThe other attachment may have been taken while work was still in progressWe make no claim that 100% of cut lines will be perfect, but we try by free handThe homeowner asserts that I made comments about cut lines in the residenceI did ask my painter of years if he could cut a straighter line in some areasMy painter on Friday, January 24th, used two rolls of yellow Frog tape to achieve straighter lines on vertical and horizontal drywall seamsI attached a picture of the homeowners finished living room depicting some of our cut linesThe homeowner states that the areas behind the toilet and around the mirror in the guest bathroom were not touched up on Friday, January 24thThe homeowner also states that we did not address the white line along the kitchen cabinetsThe homeowner did not attach a picture of these areasThe paint spilled on the counter, cabinet, and oak chair and the spot on the rug were not pointed out by the homeowner on Friday, January 24th when we returned to complete touch ups An employee did admit to spit in a bathroom sink and was placed on written probationI immediately apologized to the homeowner and later informed my actions with the employee to the homeowner During my inspections on Thursday and Friday, the master bedroom bed had clothes from the closet on it and was covered in two layers of high density plasticAt 11:18pm Friday night the homeowner sent emails showing what has been called a "liquid" spilled on her clothesI interviewed each of my employees individually over the phone that weekend and at a group meeting at 7:30am the following MondayAfter a thorough investigation of my employees, I am confident that they did not knowingly spill liquid in the bedIn the opening complaint, there is no mention of an year old cat in the residence that spent most of it's time in the master bedroom during the painting of the unitIt is possible we disrupted it's routineIt is also possible we or someone unknowingly spilled liquid in the bedBecause the clothes were out of the closet and on the bed due to the painting, "in good faith" I offered to pay the dry cleaning bill for $64:I sent check #XXXXXIt is unclear what the liquid was The homeowner did not let us return to the residence to address additional concerns after Friday, January 24thI did not agree that touch ups remainedI sent "in good faith" check #XXXXX by US ground mail and for the sum of $on February 1st, honoring the homeowners request that "a portion" of her payment be returnedThe homeowner did not specify what a portion was until this complaintNow the homeowner is asking for an unsubstantiated $to be returnedWe disagreeThe homeowner did not produce an independent, non partial critique of our work by a painting professional affiliated with a professional painting association or a written estimate by a non partisan painter or paint representativeThe homeowner acknowledge receipt of check #XXXXX for $We have tried and cannot satisfy this homeownerAt this time we will work with the Revdex.com to resolve this case ID#XXXXXXXXWe reluctantly propose meeting this claim half wayExamples of our work are on our website at www.kwakbros.com and our face book page Sincerely, [redacted] ***( [redacted] ) Consumer Response / [redacted] (3000, 17, 2014/03/14) */ Kwak Bros has failed to pay the amount they offered to resolve this complaint; therefore, I am requesting that the complaint be reopenedThanks Business Response / [redacted] (4000, 20, 2014/03/18) */ Due to a severe fall down icy stairs, I, [redacted] Kwak, have been confined to my home and doctor visits and have temporarily overlooked the prompt payment of this agreementCheck #in the sum of $is placed in the mail today March 14thWe have already paid the claimant $200.00(ck#on Feb 1st, 2014)Proof of doctor visits will be supplied upon request NOTE FROM THE Revdex.com: Please hold off on your response pending receipt of the checkPleas confirm receipt [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois