KW Brown

Below is from notes in member club system: 6/23/- Courtesy call attempted regarding balance on account7/24/- Courtesy call attempted regarding balance on account8/21/- Courtesy call attempted regarding balance on account9/28/- Courtesy call attempted regarding balance on account and sent to collections9/29/– Member came in about his collections accountTook his file out & went over the situation he had with past sales rep and he stated he cancelled verbally without filling out cancellation request as is requiredWill check with [redacted] and [redacted] about what we can do to help get him out of collections10/01/– Talked with [redacted] about situation, he will see if he can get some fees removed to help out since we had no record of any cancellation10/05/– Talked with [redacted] and he made some calls to get several fees waived and get member out of collections Called member with details of how we could help and get account out of collections, member stated he would come in the morning to take care of it, notified [redacted] also 10/06/– Member came in and paid past due amount minus fees [redacted] waivedAccount closed

Worked with Member and settled issue to his satisfactionMember calling in to notify Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms***, My name is *** *** owner of Fit Family Fitness/Around The Clock Fitness. I was just recently made aware of your situation and wanted to see if things were ever taken care of for you, if not I would like to help get things done ASAP, as owner I can usually help with any
issue. I just read your complaint to the Revdex.com and apologize for the confusion concerning this issue. Please let me know if you still need help getting this issue resolved and I can see what I can do to helpIn Good Health, *** ***

Below is from notes in member club system: 6/23/2015 - Courtesy call attempted regarding balance on account. 7/24/2015 - Courtesy call attempted regarding balance on account. 8/21/2015 - Courtesy call attempted regarding balance on account. 9/28/2015 - Courtesy call attempted regarding balance on...

account and sent to collections. 9/29/2015 – Member came in about his collections account. Took his file out & went over the situation he had with past sales rep and he stated he cancelled verbally without filling out cancellation request as is required. Will check with [redacted] and [redacted] about what we can do to help get him out of collections. 10/01/2015 – Talked with [redacted] about situation, he will see if he can get some fees removed to help out since we had no record of any cancellation. 10/05/2015 – Talked with [redacted] and he made some calls to get several fees waived and get member out of collections.  Called member with details of how we could help and get account out of collections, member stated he would come in the morning to take care of it, notified [redacted] also.  10/06/2015 – Member came in and paid past due amount minus fees [redacted] waived. Account closed.

Worked with Member and settled issue to his satisfaction. Member calling in to notify Revdex.com.