Kuppet dba Lagrima Reviews (%countItem)
Kuppet dba Lagrima Rating
Address: 240 the Blfs, Austell, Georgia, United States, 30168-7835
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Purchased an electric piano from this company last weekend, and when item was received it didn't work. I took the whole thing apart and managed to get it back in the box, then contacted the seller about getting a return label so I could send it back to them. The package weighs over 100 pounds, and the company has REFUSED to pay return shipping, even though their website says they take care of ALL returns and refunds due to manufacture errors for up to 30 days. It is going to cost me somewhere between 200-300 dollars to send it back to them, which is almost as much as what I paid for the piano in the first place. Their customer service has been absolutely awful- they don't even have a phone number to call! Everything is handled through email, and the individual that I've been speaking to has been nothing but rude. Now they're saying if I send them a video they'll handle it, but I've already told them several times that the item is heavy and hard to manage, and I'm not fighting to get it out of the box again. It doesn't work, otherwise I wouldn't be sending it back. I feel like this is not my responsibility, and they need to handle their business much better than they've done thus far.
Product_Or_Service: Electric Piano
Order_Number: XXX-XXXXXXX-XXXXXXX
Delivery I want them to pay return shipping on an item they sent me that was defective, as it weighs a TON and I can't afford to pay for it out of pocket- especially since they won't issue a refund until they've received the return. I'm already out $400 over this mess, which I want refunded IMMEDIATELY as soon as I can get this thing sent back to them.
not going to get anywhere with them- they don't even have a real office or website. amazon handled it for me.