KUMON

In summer,our thermostat is set at 76F We have ceiling fans and pedestal fans in our 1200sq.ft suite If the students complain that it is too cold,we increase the tempby a degree or twoWe realize that the waiting room does not get as cold as the classroom as the door is
constantly being opened by the students Hence we've a ceiling fan and a pedestal fan in the waiting room Any other suggestions are welcome.The students are in the class for a minute sessionThey are allowed to use the restroom anytimeWe encourage them to use the restroom at the beginning or the end of the session so that they can focus on their work.Our goal is for the students to maximize their time in class studying in the minsessionJust as a parent, I expected my children to play the piano for the entire minsession they were in the piano class Students are allowed to get their own water bottles so that they don't have to get up and get distractedWe have a sign in the waiting room displaying bottled water is allowed.We value customer service and want all our clients to be happyWe would like to settle this issue with our clientAt this time we're unable to identify any customer with the last name ***

Initial Business Response /* (1000, 9, 2014/09/08) */
Contact Email: [redacted]
I would like to inform you that the policies of our learning center are well explained to the customers in detail during the parent orientation. Only when the customer is in acceptance of the...

terms of our policies, we will enroll their kids in the program. The learning program we offer is a long term program and is well explained to our customers. As far as agreement terms, we follow the template which is used by our corporate learning center in IL.There are no fine prints in our 2 page agreement and all details are of same font and very clearly understandable. Any auto debit for tuition could be stopped by the customers by giving one month notice in writing. The first payment made by our clients include the 12th month fee which is non refundable, if they discontinue the program before the completion of 12 months. [redacted] was explained everything in detail and she has signed the agreement accepting our terms.
Consumer Response /* (3000, 16, 2014/10/03) */
The business response is not satisfactory.

1. Other kumon centers in Naperville and Aurora doesnt have a contract.We don't know what the business mean by corporate office in Chicago because 'contact us' in kumon naperville west website shows New jersey
2. The business not provided a copy of the contract to us when we signed it.
3. Whole point of complaint is a contract which doesn't make any sense ie paying 10th month fees at the beginning of the program.
Business Response /* (4000, 20, 2014/10/24) */
Our learning center is a franchise and we have our center specific rules. We follow these rules for all of our customers the same way uniformly and do not discriminate or make exceptions. In this case, we are going by what was agreed upon in writing.

In summer,our thermostat is set at 76F.  We have 4 ceiling fans and 2 pedestal fans in our 1200sq.ft suite.  If the students complain that it is too cold,we increase the temp. by a degree or two. We realize that the waiting room does not get as cold as the classroom as the door is...

constantly being opened by the students.  Hence we've a ceiling fan and a pedestal fan in the waiting room.  Any other suggestions are welcome.The students are in the class for a 30 minute session. They are allowed to use the restroom anytime. We encourage them to use the restroom at the beginning or the end of the session so that they can focus on their work.Our goal is for the students to maximize their time in class studying in the 30 min. session. Just as a parent, I expected my children to play the piano for the entire 30 min. session they were in the piano class.  Students are allowed to get their own water bottles so that they don't have to get up and get distracted. We have a sign in the waiting room displaying bottled water is allowed.We value customer service and want all our clients to be happy. We would like to settle this issue with our client. At this time we're unable to identify any customer with the last name [redacted].