Kryterion

they took my money and not refunding back when I cancelled my exam they are cheaters in the company I opted for databricks exam they told today tommorw you will get mail but they didnt send any mail I asking them everyday but still there is no response from their support is very bad.

Awful experience, plan to waste 1h of your time before starting the exam where you'll have to convince the proctor that the laptop on your desk cannot be taken away because it's actually used as an INTERFACE BETWEEN YOU AND HIM ! Not to mention the video/mic not working in exam environment whereas it works perfectly on their Systems check webpage. Expect more non sense going on, then you'll be lucky to be able to start if you haven't smashed your screen yet.

Today I spent six hours to my time trying to do an Google exam in Kryterion, and no way...

It's the worst APP that I've seem, the biometric systems is terrorific, we need a TV studio (or a Hollywood studio) to the systems reconigze you, and of course, a Makeup assistant, and I was alone in my sunny flat...sorry Kryterion for my mistake.

You can create the biometric profile easyly, the test of the machine used was OK, but when you start the exam begin the problems, the system not recognized you and is blocked, the chats with the "Suport"? (10 chats) and they cannot to resolver the issue, very frustrating for me.

A very unprofessional system and very unprofessional suport crew too.

When I had to use Kryterion to sit one of my online exams there was several technical issues on their end that technical support could not help with. To start the biometric verification cannot recognise your face if the lighting is even slightly different, I had to leave the room to find a lamp to satisfy it's ridiculous facial recognition measures. Once I eventually got past this verification I was introduced to a completely blank screen, could not see any proctor, or any examination or further instructions, the help button did nothing as it said a technician had been notified but no help was ever received and eventually it told me there was no help available. I tried reloading this exam until eventually their system locked me out half an hour into when my exam should have started, despite not getting any further forward. After eventually finding the link to customer support live-chat (the help link on the "My Assessments" page was broken and would not redirect to a working page) and speaking to someone I was no further forward as they could not tell me why it would not work, my computer met all the requirements and I had followed all the instructions and the only "solution" I was given was to try again on a different device. I do not have a different device. This is discriminatory to people who cannot afford to have multiple devices, and is ridiculous when the single device I have met all their system requirements. All that was offered as an alternative was to go to an in-person centre which due to covid restrictions is not possible in the near future. This was incredibly distressing to deal with while already stressed for an exam, and to deal with technical issues that should never have occurred. And having required to sit this examination for my job, and not being able to due to failures as a web accessor, this makes the issue all the more frustrating. This web accessor is appalling in it's ability to do what is it's own purpose and I sincerely hope there is an alternative for me so I never have to deal with this failure of a company again. If there is literally anywhere else that offers your examination, go there!

Revdex.com
"">N12th Street
Phoenix, AZ 602-264-RE: ID#***
Dear Dispute Resolution Consultant
In response to your letter dated January 4, regarding the complaint filed by Mr*** *** Mr*** alleges issues with the exam composition, passing score determination, retake policy and refunds for exams he completed in December of 2015. The items listed in his complaint are related to the development and management of the exam which is solely determined by Kryterion client and not Kryterion itself. Kryterion would like to explain the nature of our business as it directly relates to the complaint filed by Mr*** and the desired settlement he has detailed therein. We would also like to clarify these issues on behalf of our client as wellKryterion is an exam management and delivery solutions provider whose software-as-a-service platform enables its clients to develop, manage, and deliver their own exams directly to their testing candidates worldwide. Using our self-service platform, Kryterion’s clients develop their exams by writing of questions, marking the correct answers, determining which of their questions will reside on their test forms, how many questions will be contained on each test form, and what the passing score will be on each exam. These exams are then delivered through Kryterion’s delivery engine which automatically scores the candidate’s exam based on the answer key the client sets up. Exam results are provided to the candidate on screen and via email through our platform following exam submission.
Kryterion client’s create their exam questions, their test forms and set up their exam parameters on our platform as well including, price, exam availability, exam retake policies and exam delivery options. Exam retake policies determine the amount of time a candidate must wait between registrations after failing an exam attempt, whether they will need to pay for a retake and what questions are administered on a retake. A retake policy of days in intended to prohibit immediate registration and sitting for a retake of the exam. This is designed to limit the potential memorization of test questions from the prior attempt which can have beneficial effects on overall candidate performance during the retake. This practice may also have adverse effects on the test sponsor, Kryterion’s client, as the costs associated with question writing, question exposure and maintaining the quality and integrity of the exam can be quite high.
It is a standard industry practice to delay a retake of a certification exam for a period of time, usually 30-days.
Mr*** also contends that a passing result on a practice exam is somehow related to the result one might receive on the actual certification exam which is not accurate. A practice exam is designed to demonstrate the flow of the exam and to provide the candidate with practical experience showing how questions will be presented, how they are structured and how scoring will be reported. As such, a practice exam is an unproctored, on-demand exam delivered via the internet anywhere the test candidate has internet access. Because no one is watching the candidate test, the candidate can access books, notes, social media, friends, and other resources to determine answers to the questions on this type of exam therefore scores on practices exams are not a clear indication of performance on the actual certification exam. Additionally, the number of questions typically contained on a practice exam is dramatically less than that of an actual certification exam since the exam is not trying to ascertain a minimum competency level but simply providing a demonstration of the exam experience and sample questions. The practice exam Mr*** refers to was delivered in this mannerProctored exam delivery is for high-stakes testing and requires the candidate to select a Kryterion testing center, testing date and time. The candidate is required to provide two forms of ID at the testing center for verification purposes. The exam is delivered via the internet through the Webassessor platform and is monitored by proctors of the testing center. Webassessor automatically scores the exam based on the item value count of correct answers compared to the set cut score on the test form and provides the client’s customized results notification to the candidate both on screen at the testing center and via email. The certification exam Mr*** refers to is delivered in this manner.
The questions contained on the actual Certification exam, would not, under any circumstances, be the same questions as the Practice exam. The intent of a Certification exam is to establish proficiency with regard specific subject areas pertaining to job/role and/or tasks. A minimum competency level is established prior to exam delivery which results in a cut score. A cut score is essentially how many points or what percent of questions need to be answered correctly in order to reliably demonstrate candidate proficiency of the subject areas covered by the exam. The cut score is used to determine which candidates demonstrate proficiency in those subject areas and which fall below. Having prior knowledge of actual exam questions would unfairly skew the exam results in favor of candidates who had taken the Practice exam which is why the same items are not used on both Practice and Certification examsBased on the facts we provided above, we have established that the practices utilized by Kryterion’s client in the development and delivery of its exams are in accordance with widely accepted industry standards for exam development and delivery and that these practices are in no way an attempt for Kryterion Incor our client to generate additional revenue. Additionally, Mr*** request to receive a copy of his exam, with correct answers marked, jeopardizes our client’s right to maintain the confidentiality of its items and exams. The exposure of these items to Mr*** and the untold number of individuals he requested to send them to, risks the validity of exam scores for the client’s entire candidate pool moving forward since actual exam items are highly sought-after and would provide candidates in possession of these items an unfair advantage on their examLastly, Mr*** paid $for the Practice exam and $for the Certified exam both of which he completed by his own admission. Our client was made aware of Mr*** complaint on December 3, by a staff member at Kryterion Inc. At which time the client contacted Mr*** directly, and in a gesture of good customer service, issued a refund of $($for the Practice exam and $for the Certification exam) to Mr*** on December 3, 2015. The client also allowed Mr*** to schedule a retake exam without having to wait the standard days. Our client communicated their intent directly to Mr*** via email and this issue was resolved completely prior to Mr*** filing this complaintBased on all the information contained above Kryterion believes this matter to be resolved and in line with Mr*** desired settlement; excluding the receipt of the actual exam questions and answer key which would be detrimental Kryterion’s client and therefore an unfair requestAll my best,
Merri **
Merri ** E***
SrBusiness Development Manager

Revdex.com4428 N. 12th StreetPhoenix, AZ  85014602-264-1721RE:  ID#[redacted]Dear Dispute Resolution ConsultantIn response to your letter dated January 4, 2016 regarding the complaint filed by Mr. [redacted]  Mr. [redacted] alleges issues with the exam composition,...

passing score determination, retake policy and refunds for exams he completed in December of 2015.  The items listed in his complaint are related to the development and management of the exam which is solely determined by Kryterion client and not Kryterion itself.  Kryterion would like to explain the nature of our business as it directly relates to the complaint filed by Mr. [redacted] and the desired settlement he has detailed therein.  We would also like to clarify these issues on behalf of our client as well.Kryterion is an exam management and delivery solutions provider whose software-as-a-service platform enables its clients to develop, manage, and deliver their own exams directly to their testing candidates worldwide.  Using our self-service platform, Kryterion’s clients develop their exams by writing of questions, marking the correct answers, determining which of their questions will reside on their test forms, how many questions will be contained on each test form, and what the passing score will be on each exam.  These exams are then delivered through Kryterion’s delivery engine which automatically scores the candidate’s exam based on the answer key the client sets up.  Exam results are provided to the candidate on screen and via email through our platform following exam submission. Kryterion client’s create their exam questions, their test forms and set up their exam parameters on our platform as well including, price, exam availability, exam retake policies and exam delivery options.  Exam retake policies determine the amount of time a candidate must wait between registrations after failing an exam attempt, whether they will need to pay for a retake and what questions are administered on a retake.  A retake policy of 30 days in intended to prohibit immediate registration and sitting for a retake of the exam.  This is designed to limit the potential memorization of test questions from the prior attempt which can have beneficial effects on overall candidate performance during the retake.   This practice may also have adverse effects on the test sponsor, Kryterion’s client, as the costs associated with question writing, question exposure and maintaining the quality and integrity of the exam can be quite high. It is a standard industry practice to delay a retake of a certification exam for a period of time, usually 30-60 days.  Mr. [redacted] also contends that a passing result on a practice exam is somehow related to the result one might receive on the actual certification exam which is not accurate.  A practice exam is designed to demonstrate the flow of the exam and to provide the candidate with practical experience showing how questions will be presented, how they are structured and how scoring will be reported.   As such, a practice exam is an unproctored, on-demand exam delivered via the internet anywhere the test candidate has internet access.  Because no one is watching the candidate test, the candidate can access books, notes, social media, friends, and other resources to determine answers to the questions on this type of exam therefore scores on practices exams are not a clear indication of performance on the actual certification exam.  Additionally, the number of questions typically contained on a practice exam is dramatically less than that of an actual certification exam since the exam is not trying to ascertain a minimum competency level but simply providing a demonstration of the exam experience and sample questions.  The practice exam Mr. [redacted] refers to was delivered in this manner.Proctored exam delivery is for high-stakes testing and requires the candidate to select a Kryterion testing center, testing date and time.  The candidate is required to provide two forms of ID at the testing center for verification purposes.  The exam is delivered via the internet through the Webassessor platform and is monitored by proctors of the testing center.  Webassessor automatically scores the exam based on the item value count of correct answers compared to the set cut score on the test form and provides the client’s customized results notification to the candidate both on screen at the testing center and via email.  The certification exam Mr. [redacted] refers to is delivered in this manner. The questions contained on the actual Certification exam, would not, under any circumstances, be the same questions as the Practice exam.  The intent of a Certification exam is to establish proficiency with regard specific subject areas pertaining to job/role and/or tasks.  A minimum competency level is established prior to exam delivery which results in a cut score.  A cut score is essentially how many points or what percent of questions need to be answered correctly in order to reliably demonstrate candidate proficiency of the subject areas covered by the exam.  The cut score is used to determine which candidates demonstrate proficiency in those subject areas and which fall below.  Having prior knowledge of actual exam questions would unfairly skew the exam results in favor of candidates who had taken the Practice exam which is why the same items are not used on both Practice and Certification exams.Based on the facts we provided above, we have established that the practices utilized by Kryterion’s client in the development and delivery of its exams are in accordance with widely accepted industry standards for exam development and delivery and that these practices are in no way an attempt for Kryterion Inc. or our client to generate additional revenue.   Additionally, Mr. [redacted] request to receive a copy of his exam, with correct answers marked, jeopardizes our client’s right to maintain the confidentiality of its items and exams.  The exposure of these items to Mr. [redacted] and the untold number of individuals he requested to send them to, risks the validity of exam scores for the client’s entire candidate pool moving forward since actual exam items are highly sought-after and would provide candidates in possession of these items an unfair advantage on their exam.Lastly, Mr. [redacted] paid $20 for the Practice exam and $150 for the Certified exam both of which he completed by his own admission.  Our client was made aware of Mr. [redacted] complaint on December 3, 2015 by a staff member at Kryterion Inc.  At which time the client contacted Mr. [redacted] directly, and in a gesture of good customer service, issued a refund of $170 ($20 for the Practice exam and $150 for the Certification exam) to Mr. [redacted] on December 3, 2015.  The client also allowed Mr. [redacted] to schedule a retake exam without having to wait the standard 30 days.  Our client communicated their intent directly to Mr. [redacted] via email and this issue was resolved completely prior to Mr. [redacted] filing this complaint.Based on all the information contained above Kryterion believes this matter to be resolved and in line with Mr. [redacted] desired settlement; excluding the receipt of the actual exam questions and answer key which would be detrimental Kryterion’s client and therefore an unfair request.All my best,Merri **Merri ** E[redacted]Sr. Business Development Manager