KRP Electronic Supermart, Inc

Review: - Placed online order (#[redacted]),on 09/**/2013, for: 06 SMCF3AV 3A - 125 VOLTS FAST ACTING SQUARE CERAMIC SURFACE MOUNT FUSES- Sent an email via their business website on 09/**/2013. No email response.- Have not received product as of 09/**/2013.- Placed call today @ 01:34 pm to inquire status of order #[redacted]. Male individual would not provide his name, and went on to say the order was "just shipped out today" (09/**/2013) due to supposed out of stock. - When asked for tracking number, he said he would call me sometime tomorrow with a tracking number.Desired Settlement: If I do not hear back from KRP Electronics by 09/**/2013, I will make one more attempt to call for status of order. If I do not receive a positive response, I will then request an immediate refund of $15.15 already paid, which includes the pre-determined shipping cost.If I do not receive a full refund by 09/**/2013, I would like the Revdex.com to step in and investigate this matter in hopes of a positive outcome.

Business

Response:

THE CUSTOMER HAS NO VALID COMPLAINT.

1) HE WAS NOT CHARGED ON HIS CREDIT CARD AS OF SEPT.**,2013. HE CAN CHECK HIS CREDIT CARD TO VALIDATE THAT

2) he received the product on SEPT **,2013 USPS tracking # [redacted] at 12:18pm

3) He was not going to get charged, but since he filed a complaint that was not valid, now he will be charged.....

4) The website does not give a definate time for delivery because of weekends

and we do not give instant gratification. We are not [redacted]. We also do not give definate times because items do go out of stock.The customer may assume that, but that is not our policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint was indeed valid. After calling KRP Electronics to find out why my order was taking so long, I was told I would receive a call the following day and be provided a tracking number and/or status. There was no call the following two days. KRP Electronics should be more inclined to keep their customers better informed, especially if the order might take longer than expected. All I asked for was a status on my order because it was taking longer than expected to receive via USPS, that was all I wanted. I hold no ill will against KRP Electronics.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,