Hey *** just wanted to follow up with you on this claimSo, the inspection was performed on the flooring and the conclusion was that the complaint was not valid as a manufacturing claimThis leaves us responsible for the floorI have contacted the [redacted] ’s giving them the option to select a new floor (equivalent to existing) that we would purchase and install or receive a $credit that they had mentioned in a previous statementI have not yet heard back from themOnce I do I will let you know what resolution we come toThanks Justin P [redacted] Project Coordinator Kress Restoration [redacted] ***###-###-#### phone###-###-#### fax
On Thu, Feb 23, at 11:AM, [redacted] > wrote:Hello, we are not hearing from Kress about our floors and they are not returning callsWe dont know what to doIf they will not fix our floors which have gotten worse, we would also like our $we paid themBut we really need something doneThank you again.Sincerely, [redacted]
From: [redacted] >Date: Tue, Feb 14, at 12:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] To: Revdex.com We accept this response as long as Kress holds up their end and fixes or replaces the damaged flooringthank you
On Thu, Aug 13, at 9:AM, Justin P [redacted] < [redacted] wrote:Hi [redacted] I just wanted to respond to ID # [redacted] I did send out an invoice to Mr [redacted] as per his complaint and he called our office stating that he needed a more broken down invoice because he was having a hard time understanding itAt this time I am working to revise the invoice so MR [redacted] has a better understanding of the work that he did and the work that Kress Brothers performedOnce I get this out to him I will send you a follow up email to let you know where this standsThank you and please let me know if you need anything else from meJustin P [redacted] Project Coordinator Kress Restoration [redacted] ***###-###-#### phone###-###-#### fax
Hey *** just wanted to follow up with you on this claimSo, the inspection was performed on the flooring and the conclusion was that the complaint was not valid as a manufacturing claimThis leaves us responsible for the floorI have contacted the [redacted] ’s giving them the option to select a new floor (equivalent to existing) that we would purchase and install or receive a $credit that they had mentioned in a previous statementI have not yet heard back from themOnce I do I will let you know what resolution we come toThanks Justin P [redacted] Project Coordinator Kress Restoration [redacted] ***###-###-#### phone###-###-#### fax
On Thu, Feb 23, at 11:AM, [redacted] > wrote:Hello, we are not hearing from Kress about our floors and they are not returning callsWe dont know what to doIf they will not fix our floors which have gotten worse, we would also like our $we paid themBut we really need something doneThank you again.Sincerely, [redacted]
From: [redacted] >Date: Tue, Feb 14, at 12:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] To: Revdex.com We accept this response as long as Kress holds up their end and fixes or replaces the damaged flooringthank you
On Thu, Aug 13, at 9:AM, Justin P [redacted] < [redacted] wrote:Hi [redacted] I just wanted to respond to ID # [redacted] I did send out an invoice to Mr [redacted] as per his complaint and he called our office stating that he needed a more broken down invoice because he was having a hard time understanding itAt this time I am working to revise the invoice so MR [redacted] has a better understanding of the work that he did and the work that Kress Brothers performedOnce I get this out to him I will send you a follow up email to let you know where this standsThank you and please let me know if you need anything else from meJustin P [redacted] Project Coordinator Kress Restoration [redacted] ***###-###-#### phone###-###-#### fax