Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] , It is not typical practice of Krech Exteriors to delay on returning phone calls, we appreciate you for bringing this to our attention. I do apologize for any inconvenience we may have caused you. As you know, we immediately contacted you to discuss your concerns and we have also met since... then. You mentioned we modified the vents because the standard installation was not conducive to the existing roof pitch and direction of the weather elements which caused some minor water leakage. During this time, we stated if we caused any damage we would fix it. I believe the meeting we just had cleared the misunderstanding of the existing interior staining due to a non functioning bath fan which caused warm air to access the attic space.The new staining may have been caused by the standard roof vent. As we discussed during the time we were modifying the vents, if we caused any damage or did something wrong we would repair and make it right. Although just repairing the new stain and existing stains is reasonable, we recommended and have started removing and replacing the entire ceiling. This way we can assist with repairing existing conditions, ensuring the new bath fan you purchased is operating, vented and installed correctly. The work will be completed by the end of this week.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] , It is not typical practice of Krech Exteriors to delay on returning phone calls, we appreciate you for bringing this to our attention. I do apologize for any inconvenience we may have caused you. As you know, we immediately contacted you to discuss your concerns and we have also met since... then. You mentioned we modified the vents because the standard installation was not conducive to the existing roof pitch and direction of the weather elements which caused some minor water leakage. During this time, we stated if we caused any damage we would fix it. I believe the meeting we just had cleared the misunderstanding of the existing interior staining due to a non functioning bath fan which caused warm air to access the attic space.The new staining may have been caused by the standard roof vent. As we discussed during the time we were modifying the vents, if we caused any damage or did something wrong we would repair and make it right. Although just repairing the new stain and existing stains is reasonable, we recommended and have started removing and replacing the entire ceiling. This way we can assist with repairing existing conditions, ensuring the new bath fan you purchased is operating, vented and installed correctly. The work will be completed by the end of this week.