Krahn's Painting LLC

Complaint: ***
I am rejecting this response because:How am I supposed to know that Realgy charges twice as much as my old provided when I did not get my first bill until July? I was supposed to cancel within days of the welcome letter which came in MayThere was no way for me to know that my bill would actually be higher than my old provided until I received it in July? This company uses these tactics to actually charge consumers double the price of their old provided and then wants to charge $cancellation feeTo me that is fraud, as they advertise they will be cheaperNothing is cheaper with Realgy, the per therm fee remained the same as my old provider.I want the $cancellation fee waived because of their dishonest advertising
Sincerely,
*** ***

REALGY RESPONSE: ? The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill.? The time frame for the rescission is a regulatory requirement.? We could not issue a rescission of an enrollment once we are on the bill.? The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this?