We did not pressure the client to purchase the medications through our facility. Terramycin, the medication in question, has historically only been available in veterinary facilities. We were not aware that the medication was available through your local pharmacy. Our office closed at 2:30pm on...
Saturday and you called us at 3:30pm to discuss your concerns. I returned your call immediately (after hours), discussed that I would be happy to refund you the cost of the medications (which local pharmacies will not do), and would call the medications in to your pharmacy of choice. It is true that we do not call medications into local pharmacies on the weekend, which is stated in your welcome packet during your first visit at The Animal Eye Institute.-[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We did not pressure the client to purchase the medications through our facility. Terramycin, the medication in question, has historically only been available in veterinary facilities. We were not aware that the medication was available through your local pharmacy. Our office closed at 2:30pm on...
Saturday and you called us at 3:30pm to discuss your concerns. I returned your call immediately (after hours), discussed that I would be happy to refund you the cost of the medications (which local pharmacies will not do), and would call the medications in to your pharmacy of choice. It is true that we do not call medications into local pharmacies on the weekend, which is stated in your welcome packet during your first visit at The Animal Eye Institute.-[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]