Kohl's Corporation

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After partnering with our Corporate Refund Department we are
able to confirm that the customer’s refunds required additional review. The customer
will receive three Kohl’s Merchandise Credits via mail. We advise the customer
to please allow 10-14 business days to receive this. We apologize for the
delay.

Unfortunately, the customer returned the item past the expected timeframe. We stand by our previous statement at this time.

We need more information in regards to our customer's concern. Please have our customer provide their Yes 2 You Rewards number, so we can verify why the account is locked out.

We stand behind our previous statements and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the customer service dept again to try and resolve the issue and have attached the chat message to this e-mail. My problem is you cannot choose to ship to two different addresses on the website and they shipped half to me, the other half to my father and they still want to charge me for shipping when I should of had free shipping to begin with and have to still reship this gift which will be close to $20 to get it there on time. I should of had free shipping not $17 or now discounted by $8 of which I have not seen a refund. When I contacted customer service they stated I would be getting a full refund via chat. Please see attached. This is the second huge shipping error I have had with Kohls and I will conact the Attorney General and media if necessary. I never complain to companies when things go slightly wrong but they have now messed up a birthday gift and now a christmas gift for family. Kohls needs to make this right. 
Regards,
[redacted]

Upon review of her Kohl's Charge account, a payment was made on 05/22/14 in the amount of $110.54 however the due date is the 21st of each month. Per our Cardmember Agreement, a late fee will be assessed if a payment is not made by the due date. In addition, an interest charge is assessed if the...

full balance is not paid by the cycle date. Two interest charges in the amount of $1.00 each was assessed to her account as there was a balance of $25.00 due to the assessment of the late fee. The late fee has been waived as a courtesy, unfortunately, as this was not a Kohl's error, the interest charges were not waived. As a courtesy, we have taken the necessary steps to update your credit profile to reflect as current with zero delinquencies. Please keep in mind that it may take up to 60 days for this information to reflect on your credit profile. A letter has been mailed to you and may be used as evidence of the correction in process, in the interim.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand the response by the business, and I will not exceed the limits for the sales event again. I was wondering if there is a way that my account could be released and I can shop online again?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I, however, continue to await the adjustment to my AMEX account for the agreed upon purchase price.Regards,
 
[redacted]

They are telling it's my mistake because I didn't ask about my cash ($300), but I asked them by phone in 12-30-2015 after 29 days after I received my order (TV). Then they sent the coupon after minutes from my call, but the coupon was invalid.So I would like to ask, how is it my mistake?  I asked them when I didn't receive my cash.

We apologize for the inconvenience and frustration our customer has experienced. We are more than happy to partner with our rebate department to research our customer's concern. Once a response is received, we will be happy to reach out to our customer.

We regret to hear of the customer's recent Kohls.com frustrations. Our records show return credits for Kohls.com order #[redacted] were processed on 12/10/15 and 12/12/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days to receive...

these. Additionally, any complaint filed through the Revdex.com will be addressed through the Revdex.com. If the customer would like to speak with someone directly regarding their frustrations, they may reach us at ###-###-####. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would I bother to go stand in the cold for an hour at midnight before the store opening (being the first person in line) just to be told that the item isn't there as advertised? If I do accept a refund, it should be the amount needed to purchase the said item at a different store.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.     The response from the company stated they had arranged a puck up. The scheduled pick up was scheduled for MY address. The item was  shipped to my daughter's adddress, as per my order. Another example of the issues I have been dealing with. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have processed an additional credit in the amount of $8.95 for shipping on Order 4923906645. Please advise our customer to allow 7-10 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received my corrected order today. Thank you for your help. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received from Kohl's did not answer my questions.  I specifically asked them to explain why they split my refund between merchandise credit and original payment method, how that split was determined, and why they use this 'split return' when it is not stated on their website.  I did not get the answers to these questions but merely a general statement that quotes "This
information is listed online at kohls.com. In addition, our discounts
are applied to the entire purchase amount not a specific item.".   My issues with this response are that when reviewing the information on kohls.com, it states the following:"Are you returning merchandise that was purchased with Kohl’s Cash?  If you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit."
 It states nothing about splitting refund methods or how the split is determined.  So they have not answered me about why this split method is not on their site.  If it is and I am missing it, I want them to send me a direct link to their website where it states that so I can read about it.  Additionally, they have not answered me about how the split is determined since the statement on their website refers to "the value of the Kohl's Cash" and nothing about partial value. So their additional statement in their response, "per our return policy regarding Kohl's Cash, the return was processed properly" does not make sense since since their return policy does not mention split return methods or partial Kohl's Cash values when returning.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be one I accept not because they refunded all the money due me as they did not refund for exchange and did not refund full amount of order in question. My order was $54.28 and they refunded me $44.00. Why I do not know but as they had hoped, I am tired of trying to get them to comply.  I have succeeded in getting all of my friends and family to never shop Kohl's again and that will be satisfaction enough.
Regards,
[redacted]