Kohl's Corporation

Kohl's does stand by it's previous statement. At this time, we do consider this matter closed.

We regret to learn that the coat ordered was not available when the order was being fulfilled. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock...

amounts from our vendors. We apologize for any inconvenience this may have caused.

We have processed a $30.00 gift card for our customer as agreed. AT this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Reordered product with original discounts, was charged for shipping which I had to call again and have refunded. Product finally arrived. Company sent product in wrong size. Called company, they told me I had to send it back, wait for the refund, then reorder product and wait for them to send the right product. Finally decided to take 3 hours out of my day to take bus to actual store where they didn't have the same product since it's only available online and had to exchange for a product I really didn't want since it isn't the right color. I'm so extremely frustrated with this company and advise NO ONE to do business with them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The entire sum was not refunded, rather per an email I recently received it was refunded in part.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I received an automatic email from Kohl's, informing me that my return has been processed.  I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card.  I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. 
Regards,
[redacted]

The gift card policy on the gift card does have a disclaimer in which it states a gift card is unable to be tendered with another gift card. Unfortunately, we would not be able to refund the gift card. We apologize for any inconvenience this may have caused.

We will be partnering with our rebate department. Once a response is received, we will be happy to follow up with our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told back on 9/3/14 that I would be receiving a merchandise credit in 10-14 business days then. I never received it, I had to call back to find out what was going on 9/29. A month later I am still waiting on the merchandise credit! Instead of just re-ordering the items with the merchandise credit like I was told on 9/29, they just mailed me out another merchandise credit. I don't understand why I have to wait more days on a merchandise credit. If there was an issue with you sending me the merchandise credit the first time I would think the solution would be to overnight me the merchandise credit with a tracking number to ensure I received it or just re-order the items I want. Instead I have to wait to see if I will even get the merchandise credit in the mail this time. Its a month later and I am still waiting on the items that I need by the end of this month. At this point I don't think I will get the items that I need by 10/31 because I have to wait to see if I will even get the merchandise credit in the mail. I explained this situation when I called on 9/29 and that is when I was told that I could just call customer service and they would re-order the items for me using that merchandise credit. This is a lot of back and forth when all this can be prevented if Kohl's would just re-order the items that I need.
Regards,
[redacted]

Upon review of our customer's order, it appears we have issued a credit for Order 3391466152, it does show we applied an adjustment of $12.45 on March 28, 2017 to the Visa ending in 1377. Also, the $10.00 was deducted from our customer's return because he did use the $40.00 he earned on Order...

3391466152 on March 30, 2017. It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deducted. Our customer can also refer to the following link for more information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed.

We apologize for the inconvenience our customer has experienced. At this time, we have applied a $59.89 credit directly to our customer's account for order number [redacted] Also, a $5.00 credit was applied directly to our customer's account for the Kohl's Cash applied to this order. Both...

adjustments will show on our customer's next billing statement.

Please know our customer will be receiving a Kohl's Merchandise Credit (KMC), which was issued on April 18, 2017, in the amount of $35.00. Our customer will be receiving this in 7-14 business days.

On December 28, 2017, we processed to two rebates for our customer in the amount of $12.00 each. Please advise our customer to allow 4-6 weeks to receive in the mail.

We have partnered with our Corporate Refund Department to have the Kohl's Merchandise Credit mailed to the customer. We advise the customer they will receive the check in 5-7 business days from today's date. We apologize for any inconvenience.

We have reviewed the customer's claim in regards to Kohls.com order #[redacted].  We are unable to process a return credit, as the mis-ship was not due to a Kohl's error. We advise the customer to contact the residence to retrieve her merchandise.

Upon review of Kohls.com order number [redacted] we can confirm a refund was processed 01/13/15. The
credit to your charge card will take an average of seven days to appear in your
account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We advise the customer to reply with the information listed on the return receipt starting with the date, including the time, so that we can research further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below Most of the refund has been processed but there is still a balance of $3.59 that needs to be refunded. 
Regards,
[redacted]

We have confirmation there was a $30.00 credit approved and completed to the credit card on file on December 28, 2016. The customer will need to follow up with their banking institution. We stand by our previous statement.

We apologize for the experience. A full refund for the customer order will be issued to the customer's original method of tender. If Kohl's Cash was redeemed, it may be refunded in the form of a KMC, which will be mailed to the customer.