Koga

My name is Billy *** and I am the proud owner of KOGAI purchased the studio nearly years agoand I am happy to say that we have a strong following/ customer base in the Rochester and surroundingarea*** *** was an active student who reached out to an email address that we've been
havingissues withthose issues are resolvedWe recovered her email request in January to cancel hermembership and because of this, I have issued her a refund to her credit card for January and Februarycharges that she incurredI believe that is a fair resolutionOur policy is that the student needs to cancel byemail two weeks prior to the next monthly charge in order to cancel a membership properly***'semails were sent in January, thus her December charge is non-refundableI hope that this action satisfiesthe issues that are pending.Warm regards,Billy ***