Koala Roofing Reviews (%countItem)
Koala Roofing Rating
Address: 6409 Fayetteville Road Ste 120-149, Durham, North Carolina, United States, 27713
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Had my roof replaced last fall and 8 months later the flashing around the chimney is falling out past the siding, drip edge corners are coming away from house and roof shingles have the clear plastic covering coming out from under a few shingles where the roofers did not fully pull the backing off the seal strip on the shingles. I asked for an Atlas shingle complete install which they said they could do so I would get the transferable warranty only to find out from Atlas that they did not install the shingle to their standards and Koala Roofing was not a certified installer.
Tanya we are very sorry that you seem to still be having trouble with your roof. We have received your exact message on several platforms, and we understand your expressed concern. However, we too have concerns. Upon completion of your service, your roof, along with the flashing around the chimney, and the drip edge was installed correctly and in tack. Most customers, like yourself would not pay an invoice for work that was not inspected and to complete satisfaction; you however did. We also provided you with a copy of your warranty information, along with your warranty transfer code. If you need for us to resend that information to you, please feel free to contact our office so that we can re-issue the warranty information to you. We have tried to contact you to further help you with your needs, however, each attempt has been unsuccessful. It is never our goal for a customer to be unsatisfied. However, after review of the photos of your roof that we took after installation, we do not feel that we have caused your problem. We would like to find resolve for this matter and feel that we will need to take other actions to do so. We have always made ourselves available to you and are willing to assist you as you feel comfortable.