Kluk Roofing

Date: Thu, Aug 4, at 10:AMSubject: Complaint ID ***To: ***@myRevdex.com.orgCc: Tessa W*** Dear *** ***, In regards to the above complaint by ***
*** ***, we would like to offer the following response: In early 2016, we offered *** *** (as we do our customers in good standing) the opportunity to do a pre-payment plan which if they choose to pay for their annual contract upfront, then they will receive a set discount (5% if they pay by check, and 2% if they pay by credit card) on their total contract balance.*** ***’s contract discount was figured verbally over the phone in error by a new staff member.We learned of the error on 6/30/when we charged his credit card due to no more funds in his account as credit, and he reached out to us to discuss it, when we also provided the complete statement from January 1-present After researching, we found that due to extra work we provided per his request on his property in addition to his contract prepayment, his account became delinquent, at which point, he called to complain. *** ***’s verbal prepayment for his signed annual contract was $- $(discount 5%)= $2279.05.It was missing a service that cost a total of $1250.00. The correct prepayment for his signed annual contract should have totaled $- $(discount 5%) =$3466.55, which is a $difference.*** *** refused to pay the difference He also demanded that we still do the services that the difference included (shrub & bed treatments) without him requiring him to pay because we did this in error. In a nutshell, *** *** signed a contract for a set amount, he called in for a prepayment amount and received a verbal set amount that was incorrect, and now he wants us to honor the verbal set amount Obviously, as a small company we can’t do business in that manner without payment for services and still remain in business The old saying “The cards read themselves” also pertains to contracts at CLS, and this is a case of someone trying to take advantage of an error in addition Had it been the other way, if caught we would have gladly refunded his money with a smile, which has happened more than once over our years in business Honesty and integrity are the reasons we have continued as a company for so many years, and we also expect the same from our usually great customers. We have attempted to offer him the remaining services per his contract, at the discounted rate, however, he had decided to cancel all services with us That is fine on our end And I wanted to let you know that due to vacations, this response was delayed We regret that And also please note that Annie W*** is no longer with us The new contact for Complete Lawn Service Incorporated is MsTessa W***, Operations Manager. All the best, Joseph S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Please turn you attention to tab of the spreadsheet.I am rejecting this response for three primary reasons:1) Complete Lawn still does not understand the main issueAfter much back and forth about what was charged and what was paid (and double charged) we are disputing over $That is the difference of the contract price with discount and the price quoted to me by a representative of their company. Complete Lawn offers a number of programs and various discounts, but their contract has a number of factors (packages) that can cause errorThis is the reason I contacted them for the actual priceThey admit to the error as suchI am NOT asking for $1200, nor am I taking advantage of themWhat I had asked them to do is to honor the price quoted to me by their representative for the services purchasedI reject in TOTALITY the assertion that I am dishonest or I am taking advantage of the company.2) Common contracting and agency law support my positionA contact was signed by us in Nov2015. I executed a prepayment for services after an agent of the company quoted me the wrong priceAt this point, the two entities have come to a new agreementThe offeror (Complete Lawn) gave me a price for services that I accepted and executed a promissory note forThe notation on the check notes the agreement under "prepay"At this point, the entities have a new agreement that supersedes the November agreementComplete Lawn, after discovering the error, is now trying to assert a new price for the agreement, but that does not have legal muster. Since Complete Lawn performed services, under the new contract price, under the principle of part performance, both parties have to rely on the new price controlling. Complete Lawn therefore cannot charge an ADDITIONAL price for any future services under the contract, because they had already accepted the consideration for the services and started performing them for months. In short, they cashed the check and started work, they cannot come back and demand more.Finally, there is the customer service argumentAs I told the representatives of Complete Lawn, we have spent $with them over the last year, and were planning on renewing them for the next few yearsAll that we had initially asked was that they honor the price that was quoted (again a difference of $286) and we paid forThere was no way that we could have made that price up, and in the response to the Revdex.com, Complete Lawn notes that they made an error. I cannot imagine, as one whose family owed a small business, try to force someone to pay extra for their own errorFurther, I certainly would not belittle, call them dishonest, or make them feel that their business was not wanted and taken for grantedThe resolution was simple: we regret the accounting error, please be advised that next year, the price will be different than what you paid for this yearEnd of storyInstead we have had a ridiculous argument that could have all been preventedWhat a shame.Again, I reject this assertion based on accusations of me being dishonest and taking advantageSince our accounting sides have reach a zero balance, I request no additional services
Regards,
*** ***